Review of Lakeway Resort & Spa 4*

We have been coming to the Lakeway Resort at least once a year for the last 5 years and I must say that this hotel has been on a steady decline. We continued coming here because of the view but I can clearly say this past time might be our last. We actually looked at this resort to get married in, and we are glad we decided not to. Our nightmare visit started from check in and lasted all the way until we checked out after the weekend ended. We arrived to their resort some time around 1 am and we were greeted by their late night manager. He was friendly and wanted to be helpful but was clearly overwhelmed with the influx of guests at a late hour. After we waited about 20min to check in, he unsuccessfully tried on three different occasions to get our keys to work, to where we finally just saw a crew member of the hotel and asked him to use his key to let us in the door. At that point, it was almost 2am and we had made several trips back to the Front Desk while camping out in the hallway with our luggage. When we finally got into the hotel room, there were dead bugs in the room, one of them on the bed and one of the floor, cracks in the molding, stains in the carpet, and a very old and outdated bathroom. We ignored all of this because it was late and we were extremely tired. The next morning, we noticed both of the bath robes had brown stains on them and 2 of their 4 body towels were torn (one of them tore straight down the center while drying off). We called it in and told the front desk about our issue, which they handled in a timely manner. On the second night, we ordered room service and it never showed up to our room. In addition, we had a connecting room, meaning we could hear every single word a group of women in the next room said until 4am. It was incredible — like they were sitting on the couch next to us — no insulation whatsoever. As soon as we called the front desk, thankfully they sent someone to quiet the room next to us down. Upon checkout, I informed a lady at the front desk that we had numerous issues during our stay and she nonchalantly shrugged it off and said "I'll let management know". In conclusion, I got a survey a couple nights after we stayed asking how our stay was, so instead of going to review them online, I decided to respond to their survey and let them know how bad our experience was in private. We NEVER received a response from. All in all, it lead to us never wanting to stay with them again, even though we plan on visiting the Hill Country many times in the future.