Review of Hampton Inn & Suites College Station 2*

Love the hotel and everyone else at this hotel except for Robert, the overnight lobby clerk. I was working in College Station Saturday and not planning on staying the night and then got in a car accident totaling my car, doing so at about 1 am. We had over 50, 000 honors points and so when we knew we would be spending at least one night we thought awesome we can just use our points. Well trying to book the hotel the system was down. We were like well we will just pay for the room and deal with the rest in the morning. By the time that we got to the hotel after dealing with the accident it was at 2am. We were tired and frustrated, as anyone would be after just totaling your car about 3 hours from home. We get to the hotel and told Robert that we needed a room. We asked him if he knew what was going on with the system and his snippy response was it shouldn't be down I don't know what you did wrong. Again it being so late we were like whatever lets get the room. Robert said he was sorry for the issue with the rewards system but he had nothing to do with it, although you could tell through his tone that he was not sorry, then he said if we didn't calm down he would not check us in. I thought wait we aren't yelling, we are raising hell, just frustrated over the long night. My boyfriend said that he just wish they could take better care of their honors members and Robert then handed the cash we gave him for the room back to us and told us to leave. My boyfriend walked out. I stayed and very calmly apologized and asked to please just let us check in we didn't have a car (rental place was not open that late) we just gotten in the accident and that really had no place to go. His response was leave or I am going to call the cops. I will be contacting the hotels manager and Hilton Honors headquarters. I hope they have volume on the camera and can review the tapes so they can see that Robert has no issue turning away people when they are in desperate need for a room, have the money (and points) to stay the night. All we wanted was to get to the room and fall asleep. I understand that people have bad days but if you are working in customer service you can't bring that to work, I don't know if this is just him every day, but the way he acted was like I have power here so I am going to use it whether it is warranted or not. Hopefully they will remove him from a front position and put him some place in the back so that he doesn't have to interact with customers since he obviously does not like to do so.