Review of Sleep Inn 2*

I am utterly disappointed at our recent stay at Sleep Inn. We reserved our room (Single King size) 5 days prior to our stay, but we were told that there were no more king rooms available when we arrived. The desk clerk was very new at her job and had no idea what to do. She literally spent 30 minutes making phone calls to figure out what was causing the problem (which we couldn't care less about) and did not help at all in actually finding a way to remedy the situation. She also told us that we weren't the only people with this problem — there were 3 other reservations that haven't arrived yet that are in the same situation! Apparently, Choice Hotels has a practice of overbooking their rooms in the hope that you'll just bend over and take whatever scraps are left. She asked if we would accept a double room, to which we refused. We told her that we would accept a King Size room in another hotel as long as it was closer to downtown Nashville. Somehow, after much waiting and more phone calls, a king size room "magically" opened up. However, to our disappointment, the door to this room would not lock from the outside — therefore, we could not leave any of our possessions in the room while we went out for the night. This was also unacceptable. The room was also missing its chest-of-drawers, and the bed was a fold-down. The mattress was extremely hard. The room itself was clean, and everything else about it was acceptable. We ultimately had no other choice but to take this room and deal with the fact that it could not be locked from the outside. I will never ever book a room with Choice Hotels again without confirming that the actual room that we reserve is literally ready and waiting for us before we get there. Choice Hotels can also learn a LOT about proper customer service and training their desk clerks how to handle situations like this. Maybe most people will just suck it up and accept less than what they paid for — but this is an unacceptable practice and will only create unhappy guests and a bad reputation. Shame on you, Choice Hotels.