Review of La Quinta by Wyndham Knoxville Central Papermill 2*

After a long several days of driving cross country relocating to the Carolinas from Seattle, I arrived at this property late at night, worn to the bone from a 14 hour driving day. I'd happily and loyally stayed at La Quintas all along my route, but when I arrived here I was greeted in a very uncharacteristic way for LQ's — — coldly and condescendingly, by a small, sour-looking man with watery eyes and wet lips. I was quickly and unapologetically turned away because I was traveling with pets. I had with me my two highly trained, well mannered 10 lb agility dogs and my cat. No other la quinta along my route had a problem with my animals, and I made certain to mention that I had them with me when I made the reservation. Because of the callous way my reservation was mishandled at the property, I left the location in tears, and ended up driving yet another 2 more hours that night to stay with a different hotel brand that readily accommodated us. While I imagine perhaps 5 or more pets would be considered excessive, no where on the La Quinta Knoxville Central Papermill property webpage did it list a specific limit of any kind. The whole experience was both perplexing and awful. In an attempt to find another la quinta to stay at that night, I contacted la quinta's 1-800 number and even the central operator there was appalled that I was turned away. She called the night clerk herself on my behalf and asked him to try to contact the general manager, but she came back empty handed, saying the clerk was unable to get an answer from the GM's phone line. I will stay at La Quintas again, but never ever will I stay at this one, and I am telling all my animal lover friends to avoid it at all costs as well. Shame on you, La Quinta Knoxville Papermill, and I'd suggest hiring more friendly people to work your front desk if you expect to have any repeat business at all.