Review of Catalina Island Inn 2*

I recently stayed in your hotel and would like to provide some feedback. The staff that greeted us on November 2nd, awesome. Very pleasant and accommodating. Tyler in particular was a gem. My sister and I didn't realize there were no elevators and both suffering knee injuries were daunted by the task at lugging our bags upstairs. Tyler popped up with no hesitation to help. He even offered to help with groceries when we returned. The room was just as expected. Great view, comfy bed, and mostly clean (aside from the stained toilet). I would suggest different furniture as the cabinets are terrible to try and open. We woke to an alarm around midnight on night two. Finally realized it was an alarm coming from the adjacent room. It must have been vacant since it was so loud it could wake the dead. I called the emergency number over and over again and just got “this number is not accepting calls. ” Completely unacceptable. The alarm went off for hours. I got no sleep and this could have been a true emergency. Second issue, when we returned with our groceries (hours later) we asked for help carrying them up. Tyler had left for the evening and the girl at the front desk called for Billy on the walkie several times. He finally responded after about 10 minutes. Had a very bad attitude and was not happy to help. He brought a case of water and 6 pack of soda up to our floor and dumped it a few feet from the door to the room. When I asked him to please bring it to the room because we both had a handful of groceries Billy replied with, “you want me to drink it for you too? ” We tipped him anyway because we grew up on tips and understand what its like to be in the service industry. Maybe he wAs having an off night but he made us both feel uncomfortable and questioned coming back with that type of service. On our last day, Nov 4th, we asked the man and woman working at the front desk if there was a shuttle to the pier. Their answer was “No”… not “no, may I call a taxi for you” or “here is the number to a taxi“. Nothing, no help! They weren't busy and when they overheard us say we had no cell service they still did not offer to help. Instead, they started gossiping and snickering. We had to go outside to make a call. Last, you should have latches installed on the inside of the rooms. It would make people feel a lot more secure if they could lock the doors. Thanks for allowing time to share my experience.