Review of Hotel Corvallis 2*

Warning. What started as amazing quickly turned into a NIGHTMARE! As I previously reviewed, I thought I had found the hidden gem of Corvallis. I was sorely mistaken. After a very pleasant 2-day stay with four of my basketball players, we checked out, and headed off to our next destination. A few hours later I received a call that we had been charged for an “undeclared pet” in our room. This was a huge surprise to me, because I don't own a pet and I certainly did not bring any pets on this trip from Medford. They told me I had a black dog in the room, and they charged me for it. Over the next 20 min, I explained many times that 1) I do not own a dog. 2) I did not bring any pets with me on our trip. 3) No pets entered the room at any time! The interesting thing here is that no matter what I told Andrew and Annie, they insisted that I was just trying to get out of paying the fee. Annie told me things such as, “You are just mad because you got caught! ” and “What, did a magical dog fairy come and sprinkle dog hair on your bed? ” Wow, just wow. I’ve traveled quite a bit, and I’ve never had a hotel treat me like. Ever! Hotels are in the hospitality business, trying to win business with top customer service. But these two employees called me a liar several times. “You are lying to get out of paying the fee. ” I told them I wanted to find out what happened because there wasn’t a dog in the room, and we had to figure out why they thought this. Their response was, “We know what happened. You brought a dog with you and you were caught. ” And then me saying, “I don’t own a DOG! ” I asked for photos, and they sent two up-close shots of a sheet with a couple of hair fibers on it. So I forwarded the photos to my attorney, and CC’d the hotel. How did University Inn Corvallis determine that this was dog hair? How does this prove that those photos were taken from my room? I told the hotel that during any discovery phase in court, they would quickly find out that I have no purchase records of any pet supplies or anything pet related. I do not own a dog! They wrote back saying that they were mistaken, and that the black bog hair was actually from a different room! How convenient! They wasted hours of my time accusing me of dishonesty, and now it was just a mistake? Unacceptable! To make things worse, they wouldn’t refund the fee. They sent two more photos of my actual room, a close up of the carpet. They now found a couple of blonde hairs, and asked if we had a white cat in the room. I’M NOT MAKING THIS UP! Annie literally sent me photos of carpet that had what looked like blonde hair fiber and asked if we had a White cat. There was a blonde kid in the room, but he wasn’t an undeclared pet. Nice try. The witch hunt has to end!