Review of Best Western Hendersonville Inn 2*

BEWARE! First and last time staying at this hotel. If I could give it 0 stars I would. It was nothing but problems from the time I arrived to the time I left and still was dealing with issues 3 days later. I stayed at this hotel because it was the only pet friendly one in the area until I went to my next location for vacation. It was almost a 5 hour drive from my home to here check in was at 3 I got there at 1 I went inside to see if my room was possibly ready and was rudely greeted at the check in desk by a guy named Dan who said no it would be 3 or later. I went and grabbed something to eat and came back and checked in at 2:55 and it took me over 15 minutes to check in because he said he couldn’t see and was using a magnifying glass to see the screen and would he let anyone else help him? Of course not he was rude to them too. Finally I got to my room 112 which was nasty and extremely out dated in my opinion and the whole time staying there I felt disgusted the shower was dirty in the bottom and bathroom floor was sticky even the walls were dirty. I was only staying for one night so I tried to deal with it. The TV was constantly freezing up and the room had a bad smell. To get ice, food, etc you have to walk all the way around the building if you are on the back side which is a pain when it is pouring the rain like it was when I was there plus the drinks in the machine were all hot not cold. At night you can hear literally everything everyone near you is doing the person above me was beating and banging around all night. Here’s the interesting part of my stay. It was the next morning and I happened to check my bank account they charged me THREE TIMES for ONE night. When I went to the front desk of course I was rudely greeted again by Dan who said he didn’t do that when clearly he did because the other two times I was charged was right when I checked in. He continued to call me a liar the whole time and that he couldn’t do anything about it. Finally when I got in touch with the manager of the hotel she of course took Dan’s side and talking how great of a person he was but she couldn’t do anything about it I would have to contact my bank which was closed because it was Sunday. I finally got my money back 3 days later after the manager had to contact my bank and confirm everything with them. Long story short it was a pain in the a**. I thank the manager for finally getting the situation fixed but I shouldn’t have dealed with this in the first place. I paid almost $200 for this one room that shouldn’t have cost $60. All I can say is stay far away from this place and if you do stay here check your bank account! This hotel needs new staff and updated rooms. It’s bad when housekeeping is more friendly than people working at front desk!