Review of SureStay Plus Hotel by Best Western Elizabeth City 2*

Stayed here 11/21/15. Rate only marginally better than other hotels nearby of higher quality. One rate showed up when booking online, but when getting ready to finalize the booking we discovered the rate had jumped nearly $30. No clear explanation from staff as to why when we called the hotel to discuss. Decided to go ahead and give it a try anyway. We arrived tired after a daylong cycling event and check-in was fine, the young lady up front was quiet but respectful. What happened after that is what made it so that we will have to really think twice as to whether we'd stay here again. We stayed on the 2nd floor and were facing parking lot behind the hotel where tractor trailers park. No problem there. The problems began when no less than 7 cars filled with teenagers pulled up and were yelling and carrying on right beside the hotel on the sidewalk. Over the next few hours, they kept coming and going, sometimes going behind the trucks in groups doing who knows what. We had parked by the trucks so that we could see our vehicle from the window, but I felt it was unsafe and moved it to the front of the hotel. When I got out of the car to come back inside, a large group of the same teenagers had now moved to the front of the hotel and were lingering by the entrance. Upon entering the hotel and reaching the elevator, another large group spilled out of the elevator, some appearing intoxicated, mistook me for a police officer and quickly left the building. All of this in full view of the night staff. It was a restless night after that and we ultimately ended up leaving the hotel earlier than we'd planned. The staff at the desk in the morning were more concerned with the conversation they were having with each other than our concerns about the night and our concerns fell on deaf ears. In exasperation we loudly wished them a good day as we left and finally got a response. Now maybe this was just a fluke or an aberration, our experience, but I'm not sure I'm ready to give them another try to find out, especially when the staff were unreceptive. Our room itself was fine — clean and everything as it should be, but other concerns grossly outweighed this.