Review of The Langham, New York, Fifth Avenue 5*

Great 5 star hotel in a fabulous location and a true servant mentality. A little dated but good size rooms. My issue was that the room was less to be desired by a long shot and not up to 5 star standards at all! We arrived early and they didn’t have our room ready (high floor facing park ave). We checked our bag and was going to go out but the lady at the front desk “sold” us this other “better” room. She said it wasn’t on a high floor but it was the same room with an added patio and outside garden access area. She went on and on about how beautiful the room was and that it was $100 more a night but she would give it at the same price. Sold! When we got in there we just dropped our bag and left, room looked great at first glance. Upon arriving back late in the evening we found all the issues. Several lights didn’t work, bathroom door wouldn’t open and the “patio” was a shared space in the back up the building that felt like you were in an alley with windows of other units right in front of the patio furniture. Not only did our patio furniture have missing cushions but we had a person stare at us through their window so we quickly went inside. There was no garden. We had to keep our blinds closed due to being a shared patio and the windows to another unit being so close that they could see in. It just felt like we were in the basement. We love keeping the curtains open and still having privacy which this room didn’t offer. We decided to stay in the room because we already completely unpacked and only had one more night there. On the last night we got in very late again and I wanted to take a bath. That’s when I discovered the drain wasn’t properly working. The water drained fairly quickly so it took a very long time to even fill up the tub halfway and didn’t last long. It was after midnight and we were leaving the next morning so we didn’t complain and just skipped the bath. I felt like we got conned into the room no one wants that doesn’t get serviced. Not what I would expect from the Langham and especially not a 5 Star. We are in NYC every few months and don’t know that we would stay here again. It could have just been a rare experience for the hotel but it was our experience on our anniversary and babymoon.