Review of Sheraton Philadelphia Downtown 4*

Two weeks ago I received outstanding customer service, it was the best I have ever experienced in my travels and I travel a lot. The staff bent over backwards to please you the rooms and bed where very comfortable you have to read my sorry. Let me tell you my story, I drove from Texas it took me longer than I had expected to get there. I call ahead to let them know I would be a day late. When I got there, there was a mix up and the gave my room away, but Ngia the front desk Person talked to the manager Arvel Hall and they put me up in the Westin in an upgrade room free of charges parking included. Ngia told me when I come back the next day he would take good care of me. When I came back to check in the next day I talked with another outstanding front desk person named Mousaab who had all the information that Ngia had communicated to him so that I wouldn't have to go through the whole story again (to have that kind of responsible staff where they actually communicate to each other now that in its self was outstanding). Mousaab gave me an upgraded room and free parking as well as two free breakfast buffet tickets to their Restaurant. THAT'S NOT ALL IT GETS BETTER, I had a trailer attached to my truck and knew that I would probably have parking issues. That's where the next outstanding service person came in to help. Her name is Jennifer she is over parking she was very attentive to my parking dilemma and arranged for me to park my trailer a crossed the street from the hotel and reimburse me for the parking in keeping with the promise of free parking and valeted my truck for me at the hotel (everyone one was on the same page unbelievable). Unbelievable outstanding customer service at the sheraton down town philadelphia pa. I will always stay at this particular hotel when ever I visit philadelphia. Now let me say that my case was unique but I believe that even without the mix up this staff would have given the same effort to me even without the extra given. Other hotels can only wish to have a great customer oriented staff like the one that exist at this Sheraton. Great! Job sincerely Jerome D. Carter… Austin/Elgin Texas.