Super 8 Super 8 by Wyndham New Castle

Inn

Worst night ever in a motel. The room had a distinct smell of ammonia (piss), AC unit was loud and ineffective and to add insult to an injury, twice — at midnight and 2am we were woken up by super loud siren in what turned out was a fire station not 30 yards from the motel. Now, it’s not a motel’s fault that they are right next to a fire station, but I would not wish anyone to spend a night next to one when it sounds like the siren is right in your room and it goes on for more then a minute waking up the entire motel and people wandering in the corridors asking if they should evacuate. I would say that usually you would get what you pay for, but in this case we got a devils bargain. Stay away!

It's cheap if u have a rewards card and the rooms are nice.

Family owner very direct answers lead to misunderstandings need customer service training American style.

Not what I expected being a place backed by Wyndham. Now I dont know what the cost of the room was because I didnt pay for it but it feels very "budget friendly" it seems to be clean, the bed is very thin, and makes a lot of noise. It's very close to the highway so even with the window closed you hear a lot of noise. They only supply two pillows and they aren't enough to cover the bed. If I was to pay for this room I think anything over $60 a night would be robbery. I've stayed at budget hotels before and been okay with them but I think when you book a place backed by a name like Wyndham your expectations are higher. Maybe they are just catching up.

Very nice and clean. The staff was friendly and helpful.

Clean and neat — better than many of the same class. Elevators smell, non smoking rooms do not.

STAY AWAY! RUDE people that dont speak English, DIRTY, full of mold, their "hot breakfast" consists of waffles that have been sitting out that you have to put in toaster, was there 3 days didn't get maid service once, was given only 2 towels for 4 people then when asked for more was given a hard time, got a contact high from people smoking pot in room next to me, is located right next to a fire station the sirens woke my kids and I up numerous times during night, police were there two of of the three days I was there and day I was leaving was a big snow storm. Asked if I could extend check out from 11 to 11:30 guy yelled at me in front of my child saying "no, we will have to charge you". So my 2 children and I will be put out in a snowstorm waiting for our ride thats stuck in bad weather. Worst experience of a hotel I ever encountered!

I g give them 3 out of 5 don't pay extra for the continent breakfast it's not worth the money.

VERY rude when we checked in. Agent argued with us stating we did not book with our 2 children which I did and also children are free. Then told us we have to keep our children quiet as if I wasn't already offended enough I responded we'll try our best she says no don't tell me you'll TRY. All this after she runs my credit card. I then tell her she has offended me and my family and we are uncomfortable staying here and would like our money back she advises she can't then advises we need to understand that people who don't have children can't sleep if our children make noise and she'll put us in a different room to avoid fights… WHAT! So now were reluctantly walking to our room where the distinct smell of weeds burning fills the hallway. Unbelievable worst hotel experience of my life.

Clean and cheap. Not too bad.

Customer service disrespectful an impolite. Room cleansiness was horrible.

They had bed bugs. I was here in October of 2017 and when I woke up I had bites on my arms. They manager tried to say that I brought them in with me. Yeah OK whatever. He did absolutely nothing to fix this problem. When I got home and unpacked there was a live bed bug in the bottom of my overnight bag. It was just so gross. I was so paranoid that I would end up getting then that I throw my stuff away and into the trash can outside right away.

Ew do not stay there they got roaches and he tried to I say I brung them or I prolly attracted them from food hell no I dont got roaches then he gave me a empty can of raid for roaches like they know they got roaches!

I stayed at this motel on October 14th, 2017 and was severely bitten by bed bugs. I had a dozen quarter size bites on my back and sides. I have had to dispose of my luggage, my shaving kit and my running shoes and purchase the tri pack for lice and different sprays to reduce the itch and swelling. The manager's reaction the following morning was he could give me a 10% discount and if I didn't like his motel I could have left at 3:30 AM for another. This is the worst motel experience I have had in 35 years of travel. Wyndham did not help at all. I booked thru their 800 number. Sleazy operation.

The Room was very clean Breakfast was so good as a free Hotel breakfast can get. I will back.

Not bad. Do not be alarmed by the random air raid sirens apparently they are used to muster the volunteer firefighters in the event of a call.

Clean, comfortable, quiet. Nice people, pretty decent continental breakfast. I recommend it.

Very courteous staff, checked for bed bugs because of previous reviews. Nothing found. Quiet and simple.

Ok, it's not the world's fanciest hotel. I don't think anybody expects that of a Super 8. The staff was courteous and friendly. The room was clean (smelled bleach-y, sort of off-putting) and recently updated, although there were some repairs needed. The bed was not totally comfortable, but I've slept on worse. The breakfast was not great, but it's a free Super 8 breakfast, I don't think expectations are or should be really huge. My problem is that it was LOUD. Traffic noise was noticeable. And at night… well, neighboring room noise was definitely noticeable as well. Not a restful nights' sleep. I probably would not return, definitely would not on the weekend.

Small place with limited service. Plus side is that the Staff was courteous, room has a fridge and microwave. Downside is anything need you have to go down and get it yourself, Such as towels and an iron. Its the last place on my list to stay.

Nice clean motel. We stopped here on our way to the beach late at night. Nice place to lay your head. Room was clean. Desk clerk was courteous, however the one thing that downgraded the review for me was customer service. This is probably politically incorrect but I have to put this out. If you work in America when you deal with the public you have to speak English. There was a young woman handling the desk and 2 men in the back. When the woman had a question she asked the two men in their native tongue and they answered the same. This is both outrageous and discourteous. Speak your language all you want but when I'm a customer I expect English to be spoken.

Rooms were clean but floor was sticky breakfast very limited. Outside if hotel and halls very run down but room surprised me. It looked better than the rest of the property.

Just a room at hotel with a bed. Nothing special, nothing to write home about.

Second time and my family are satisfied for the service, very friendly staff and management!

Stayed here a few times and there is always something wrong. The staff is friendly but the first time, the water from the bathtub in our room was leaking down onto the first floor. And the second time the microwave in the room was broken and instead of giving us another one, they told us to use the one in the lobby to heat up our food.

Nice, clean place with friendly stuff.

Really nice and clean rooms! Unexpected going inside haha.

The place caught fire, aint nobody got tim for that.

Surprisingly quiet, think I will stay another night.

This hotel was the worst! Not clean at all! I pulled the comforter back and there goes blood.

The company we work for put us in this hotel via the web. The first day was fine. Then at 7 am there was pounding on the door and a Black male trying to get in SWEARING I was lying to him about who I was and hiding my husband (i dont have a husband). Then Friday night we arrived back to the hotel after working and as soon as we stepped off the elevator we were hit with such a strong smell of marajuana we couldnt even breathe. NOT to mention the parking lot was full and we had to park and walk to the hotel which is UNSAFE. All night there was screaming, yelling, fighting, slamming, both inside and outside the hotel. And the "breakfast" well there are aparently people who lived here and I went down to the breakfast and there were 3 kids with arm fulls of cereal taking it all back to their rooms so there was NO breakfast. I have been here for 5 days and I have YET to see or get a breakfast. This place is dangerous, violent and UNSAFE.