Review of Point 1 Resort & Motel 2*

I reserved a double occupancy room at the Point One Inn on Sunday July 9, 2017 for Saturday August 5, 2017 for 1 night. After providing my credit card info over the phone to retain the reservation I was then given a confirmation number and provided instructions on the number of cars that my guest and I could bring, as well as the hotel’s cancellation policy — I had until July 21, 2017 to cancel the room and any cancellations made by me beyond that date, would cause me to incur a charge. This morning (July 28, 2017) I was told by the Point One Inn that my room was going to be cancelled (BY THEM) because they require a minimum stay of 2 nights. I provided my confirmation number to the man that I was speaking with and he rudely and aggressively told me there was nothing he could do and he was canceling my reservation. A verbal contract had already been put into place on July 9, 2017 assuring me that I would pay the Point One Inn $250.00 + tax to occupy one of their rooms for one night. In a hostile and crude demeanor he then told me to go look for a room elsewhere and that I was not welcome to stay at his hotel. At no point during the phone call I made on July 9, 2017 was I told about the hotel’s policy regarding their right to cancel my reservation at their discretion. For years, I have been traveling to Misquamicut without being presented any challenges from any of the local businesses. I am utterly appalled at the treatment I received by the Point One Inn and its staff. Not only is this type of behavior terrible for their daily operation of business, it calls into question the legality of the Point One Inn’s policies and their relationships with their consumers. I highly recommend looking elsewhere for any type of lodging in the Misquamiuct Beach area.