Review of Bluebird Sunapee 2*

First off let me start by saying we are NOT complainers. I never write reviews on anything but I honestly feel like this review will hopefully change some of your minds before booking. With that being said, do not, I repeat, DO NOT waste your money staying at this establishment. You're better off spending the extra $500 (or more) to stay across the street at their "sister" hotel. Two years ago we stayed (when it was Best Western) and it was decent. I wouldn't say spectacular, but decent. Ironically enough we're in the same exact room two years later, which is a room with 2 king sized beds on the basement level (which they call the first floor) — walking into the room I was taken back that not a thing has changed since then, not necessarily a bad thing, however, when I put my luggage on one of the beds I noticed something on the pillow case. It was MAKE-UP! Foundation, black eyeliner/mascara & GLITTER all over a pillowcase. Clean much? If that wasn't enough, it was on yet another pillow case on the same bed. So I set some other things down on the desk and notice the coffee maker looks a little off, that's because there was USED coffee left in it. I honestly wish I were making this up. So, I decide to shower. Unroll the bathmat — to ants. Ants & grass in the towels. At this point I'm so heated over the negligence this place has displayed, when we brought it to their attention, nothing was done, honestly I don't even know if there was an apology. I did have to ask for more towels, which to my surprise didn't have ants or grass but nail polish! Oh! Also, don't plan on bringing any type of food or drinks you want to actually stay cold — our refrigerator barely worked. Also, I'm not sure what "free continental breakfast buffet" means to them, but stale pieces bread & cereal with warm milk left out on the counter. Is not my idea of breakfast. So we tried the vending machines. Well they were broken 2 years ago when we stayed, and guess what?! Still broken. The whole 8 items in there were covered in dust. And the soda machine (which they say water bottles available 24/7 in their handbook : complete BS) every single item in that machine was sold out, and has been since we started staying here. It honestly looks like Mountain Edge bought this place, changed the logo & name on the handbooks and then absolutely let it go. Trying to sleep was also fun, because since you're in the basement, everyone walking above you sounds like a wrestling match. There's also a lovely wet spot on our bathroom ceiling which you can hear drip when anyone takes a shower. We stayed for 5 nights: Thursday — Tuesday, on our way back to our room Sunday afternoon, our key all of a sudden didn't work. So we went upstairs, told them, without a "Oh hey, this is why. Or 'I'm sorry for that inconvenience. " The guy hands us the key back and says 'Here ya go, you'll be good until Tuesday' — We booked through Tuesday from the absolute beginning, why would they have to reprogram our key? Seemed silly to me. I know this is super long & negative but hopefully the right person reads this and changes their plans because I wouldn't recommend this place to anyone.