Embassy Suites Hot Springs Embassy Suites Hot Springs - Hotel & Spa

Resort

Nice sized rooms with a small fridge and a comfy bed. The check-in staff was very friendly, complimentary drinks and snacks at happy hour. As well as they allow pets for a nominal fee. However As usual for me the window blinds didn't close completely and unfortunately I couldn't find an internal stairway to the forth floor, so I had to use the elevator.

Was there for the last half of my honeymoon. Place was awesome! The last hotel we had tried had bedbugs and we didn't stay there and were consequently wary of any hotel. We came to this hilton in hopes of a better experience. We told the staff we wanted to inspect a room before booking it, and they graciously allowed it. The manager led us to it and was extremely kind. We felt welcomed and the room was huge. The restaurant in lobby is very good and so are the drinks. Awesome experience, free drinks for two hours each night, and easy access to everywhere we wanted to go. We highly enjoyed our stay here.

The rooms are very spacious but are in severe need of upgrading. Carpet is worn and looks dirty. Shower curtains have mold at the bottom. Bathroom feels dirty. Bed are lumpy, with worn bed linens. I love the Embassy, have stayed here many times, but really don't want to stay again until the rooms have been updated.

Very nice! It's a Hilton brand and shows. Everyone here has been so accommodating. Shuttle service, cooked to order/hot buffet breakfast, pool, spa, restaurant, and more. We certainly enjoyed our stay and hope to come back.

This is a Hilton Hotel. Very upscale! Free breakfast buffet, and happy hour 5pm to7pm two FREE drinks! Then other drinks happy hour priced. I am a Stroke survivor. We had a convention st the Convention center next door. I went to sing in and they found out I am a stroke survivor, and a 100% Disabled Veteran. They upgraded my room to a massive suite with King size bed and attached sitting area and office as big one bigger than the sleeping area! I could not be more happy. What a great place, and wonderful front desk! 5÷ stars from me! WAY TO GO EMBASSY SUITES!

Embassy has always been our favorite hotel. Upon arrival the lady Checking us in (Miss Frigzt) was smiling & welcoming. My 6 yr old was sure to tell her it was his birthday. Upon returning from our afternoon out she had filled 3 glasses w candy & snacks and a sweet note to wish him a happy birthday! Her kindness created a memory for us. Thank you!

The restaurant has good food, and the bar has a varied selection. The coffee could be better in the morning, though. The service has been great.

Corner suite on the top floor. Feeling good about it as we check in. Get in the room and we find someone's braided hair extension. Gross. After 5 minutes, we notice the AC isn't blowing at all. Call maintenance. Confirmed AC is dead. We move down to 7th floor. Same type of room. Food on floor under sheets hanging around bed. Aside from all this, there was so much ridiculousness about our reservation, I couldn't keep up. Holes in the old carpet in the room. Disgusting old couch. Dirty comforters on beds. Very rude woman at the front desk. We've been coming here for the last few years and this will be the last time we stay here. I'm sure for the amount of money we spent here, we could've gotten a nicer experience. Some of the staff was helpful and some were acting terrible and shouldn't be in the hospitality business at all.

We love staying here. The rooms and whole hotel are really clean. The staff is very friendly and helpful. The breakfast buffet has lots of variety. Also includes made to order omlettes and pancakes. They also have happy hour with free drinks and snacks.

They are wonderful pool is a little over shocked so still chlorine even tho it's salt water and hot tube not working. Restruant is good for in hotel dinning staff acceptable to five kids and helpful. Valet parking with bell hop service. Spa available for massage and more but do book ahead we were lucky to have opening.

I'm a Hhonors gold member. On arrival: Valet service missing. Bellman missing. Concierge missing. Two receptionist making us wait minutes without acknowledgment or greeting. One was checking phone. Room delivery pizza came burned after waiting nearly 40 minutes. We tipped & paid delivery fee. When we called, we were told to bring the pizza to kitchen ourselves. Bedsheets on sleeper sofa were not clean with dried boogers, and room cleaning service was lacking. We also found the unfinished drinks from the previous guests in the fridge. Rooms are not bad, a little outdated but okay. Beds were comfortable. Breakfast was generous but the orange juice was like flavored water. Managers happy hour was a nice attention. Hotel has a good location a few minutes walking distance to the main street, and has a large parking. Next time we'll book another hotel.

Enjoyed staying here. We had our Beta convention here, with around 300 children ages 11 to 13 they were wonderful. The staff was kind, helpful, and on point. The food, rooms and public areas were always clean and lots of amenities. Will use this hotel again.

I've stayed at many Embassy Suites and this one is a favorite! The atmosphere in the lobby is so inviting. The management team and staff are very professional and honestly, that's why I keep coming back. TJ does an excellent job managing this hotel. The front desk crew (Hal, Sal and Darren) are always willing to go out of their way to provide the absolute best customer service. I wish I could stay here more often!

The hotel lobby and breakfast area were really nice. At breakfast, the food was really good and gave us lots of options. However, my hotel room was two doubles when I was supposed to get a king size bed. I understood completely, as we were staying for a convention and the hotel was sold out. So, this wasn't really an issue. At least the bed was soft. Two lamps in the room had bulbs that were burned out. The sofa, chair, and carpet seemed old and dirty. However, those issues, too, could be overlooked. However, my toilet was really difficult. It was hard to get it to flush at all. In the early morning, I tried holding the handle down a little longer in hopes that the paper would go down, and instead, it spilled over in the floor and I had to use my bath towels to dry it up. This was unacceptable. I ended up just using a restroom in the attached convention center for the remainder of my stay.

Always the best hotel in hot springs. Love the free breakfast and free drinks at night. The shuttle is a great way to get around town. The restaurant has very good Sweet potato fries. Avoid room 805 though, next to the laundry makes for some loud early mornings.

Great place for a quick trip to Hot Springs. Staff was friendly and helpful. Accommodations were nice. Upon request at reservation, the staff helped to make our stay especially memorable with treats and a special surprise waiting in our room! Could use a little extra attention to cleanliness in the room itself, as there were gum wrappers and a used bottle of water near the bed. We will certainly stay with this Embassy again!

First vacation ever for me. I have a SDiT (Service dog in training) and the staff was wonderful to him. Understanding of his still puppy attitude. Megan in housekeeping (from Louisville, TX) was very awesome and told me about the food local places to see. Mosaic madness was one of them and I didn't get to visit, but I appreciate her time with me. She talked to me while I was doing laundry and made me feel welcome.

Good location close to bathhouse row. Rooms definitely older but spacious and the staff are extremely accommodating. Daily breakfast is quite excellent and the evening reception (chips and dip and complementary drinks) is a nice touch.

While our stay was reasonably good it very much under whelmed us. We travel a lot and stay in many brand hotels all over the country and some in other countries. Embassy should be top of the top based on reputation and cost. However the staff at this particular hotel were not friendly. Everyone seemed like they hated their job. We did not feel overly welcomed or like we where a honored guest at the hotel. We watched how others were tmdelt with and they too where not treated welcomingly. We asked for a shower cap and they said they would send one up. It never came. The room was spacious and reasonably nice. However again we expected more. The rug has stretched in a few places forming tripping hazards. Wallpaper is starting to peal at the seems. The heater made a lot of noise all night long. Even when turned off. It was a running water sound which was weird. It sounded like a shower. There were a few lady bugs roaming around the room. That being said, this is about as good as it gets in this town. This whole town seems to be run down and falling apart. The other high end hotels seem to be 1969 style. If this hotel was in any major city it would not attract and clients.

The hotel is connected to the convention center so its very convenient if you have a event there. The rooms are ok but you can hear people all around you in other rooms. It was very noisy but there were a lot of kids due to the cheer and gymnastics tournaments. The staff was very nice and breakfast was great. They processed a lot people fast. Overall it was a good stay.

Awesome food service options for the holidays! Comfortable rooms and pet friendly. Our toilet needed plunging but the service staff arrived within 4 mins of the call. I would recommend.

Spent 3 nights over Thanksgiving holiday. The place was very clean and accommodating. The staff was very friendly. Very Pet friendly as well. Excellent resteraunt. Free breakfast bar. Love the place.

Nice ambiance. Upscale and clean (as expected). Unfortunately one of the lights did not work — — just a minor inconvenience. Staff was polite and helpful and the live musician was a treat. Would definitely stay again.

The rooms are very clean. Service was excellent! Can't beat two free drinks a night AND free breakfast! Also, I absolutely love the fact that it's so dog friendly. Will definitely be staying again in the future!

I would like to say our stay was GREAT! My stress from the last couple of months was gone once I checked into my room. Thanks goes out to shuttle driver Mr. Larry, housekeeper Ms. Azona, and front desk service Mr. David. Great food & staff. Furniture & rooms need updating but I will definitely be back. Mr. & Mrs Johnson.

I would like to say that my stay at this hotel was a very pleasant one all the accomadations were very nice. This was not the first time staying here but I am not sure if I will do it again. I will say this never use a debit card to book your room as I did upon checking into the hotel the gentleman told me I could pay for the room then if I wanted to I did I paid cash and they still took it from my account, so be very careful when booking a room here. I will also say that the young man that drove the shuttle bus was very nice his name was Johnthan I am not sure of his last name but he made the stay there very pleasant by being so courteous and helpful they should have more like him such a nice Christian young man you don't find them like him often it was three elderly ladies and he had much patients with us.

I really enjoyed my stay. You really don't have to leave out. They have everything you need. Restaurant, bar, gift shop, spa… oh, and live entertainment in the evening. I loved it!

Breakfast is great. The bar is not bad. It's aging but still a nice facility overall. The staff had personality. Room was clean. If the Wifi was better they would get 5 stars. Literally my only complaint.

Clean and quiet. Nice view. Good food at restaurant. Good complimentary hot breakfast. Only complaint is we had trouble with the Wi-Fi for the laptop. You have to be a Hilton Honors member to use it.

This Embassy Suites is a great place to stay if you're a couple or have a family. It has an indoor pool hot tub and other spa services. We took our little dog and it was not a problem. Then they even have an afternoon cocktails and snacks. They also have a shuttle to take you to and from town and other places that you want to go.

Check in was easy, parking lot. Is way too small. Pool was nice but needed cleaning, evening snacks were light but good. Breakfast was good but crowded. Room layout is good and was clean. Mattress was great. Wish beds were queens instead of full. Staff friendly.

Was a great stay, easy parking, easy to find the hotel, awesome staff, clean rooms. The shuttle will take you anywhere within 3 miles, driver was great and friendly. Evening reception was great, loved the live music. Breakfast was great as well, had a very good omelet among other things. Would love to stay here again in the future.

Love the suite-style rooms. Very spacious. Clean, although the bathroom smelled a bit musty. There are 2 TVs, a fridge, a microwave, and a safe in the room. The Evening Reception is a very nice touch, with complementary drinks and snacks (the snacks could use improvement though). They also have a free breakfast, with made to order omelettes, eggs, pancakes, sausage, bacon, oatmeal, cereal, pastries, biscuits, gravy, etc. It is very nice, and not your usual hotel offerings.

Very nice hotel, employee very outgoing and wanting to help assist in any way. I booked a corner suite for my honeymoon. They helped me arrange special amenities. The room itself was great except for the whirlpool tub in the bathroom being out of order (wish I was told while making the reservation). The work out facility has very nice newer equipment and the pool was well taken care of. Update: they charged me twice for roses and told me they would refund me the second charge. Have not seen a refund. It has been several weeks.

My stay was wonderful. The room was a very comfortable space. It had everything I needed. Every member of the staff I interacted with was quite helpful and accommodating. The meeting room was also quite nice. The space was the right size and the amenities were very beneficial. We had everything we needed from coffee and water to A/V at just the right time.

Staff all very nice. Rooms very clean. The handle on the toilet broke and the maintenance man was there in less than 2 minutes. Great place to stay except for the price, which did include free breakfast daily and 2 mixed drinks daily. Will stay here again and recommend to others.

The first night we arrived there was a graduation at the convention center and there was no parking anywhere around the hotel for over a mile. The hotel was great and valet parked us for free! Staff was very friendly. Pool was good, breakfast was alright too. It's an embassy so decor and everything are pretty much standard. We enjoyed our stay.

Carla makes the best drinks at the bar. Chauna, in the bistro is a great server that is very friendly and knowledgeable. Food quality could improve but prices are good. Otherwise a great place to go.

The Embassy was really not all that bad. Beautiful hotel, beautiful hotel rooms. However, the pool was very small, a lot smaller than the picture. If I were to come back to Hot Springs, I would strongly consider staying at the Embassy again.

Excellent hotel. Rooms are amazing and the staff were excellent. They fulfilled or every need.

The hotel was very high class and clean. I was very surprised at how nice everything was inside of the hotel. It was by far the best hotel I've ever stayed at.

Nice place with great services. A little out of date but still very nice.

Room 804, good time, rooms need to be updated badly, as well as the fake greenery replaced. Really great time, but had a baby cockroah in our top drawer under microwave, would not deter us from coming back nor staying at any other Hilton Facility.

Stayed here while traveling with a group of friends. We were able to get joining rooms. Staff was friendly and helpful. Rooms were clean. Rooms all had a pullout couch.

Great, friendly service. Clean rooms. Amazing breakfast.

Worst place ever! Spent 200 to stay only to be told my daughter couldn't have breakfast because she was in socks! Really she is 7 and we was getting our food amd going back to the room. It was so bad that she wasn't even allowed to get a spoon that she had to eat her cereal with her hands. Ridiculous! Never will we stay here agai n.

Having spent time here in the past, I felt safe in selecting this hotel for a special weekend with my granddaughter after she had a week of chemo treatments. So sorry I made that assumption. When we went to our first room, someone had been sitting on the bed. There was a restaurant receipt on the bed. Our second room was apparently on the pet floor. The TV cable had been taken by the last guest, so we had no TV and there was a dog in the next room barking. Our third room was quiet, but there were two bowls of crumbs and hair sitting on the coffee table. Since we had already been moved twice, my granddaughter did not feel like a third move. The front desk apologized and said that they had given several late check=outs to the previous convention guests and housekeeping could not get ready for guests checking in the next day. The next morning we left our room and housekeeping came. They left a dirty sponge on the bathroom floor and did not even clean the soap slime or put out new soaps. We had to call for extra towels on both days that we were there. (three towels for two teenaged girls, is not enough). The front desk did apologize and gave us a $100 discount for the first day. We did not even complain about the sponge and lack of cleaning on the second day. Just a real disappointing experience. 1 of 5 stars Value 3 of 5 stars Sleep Quality.

Hotel is nice, restaurant OK, nice free drink and breakfast. The staff bent over backwards to help after a goofed up reservation and were very awesome. They were also very nice to my dog! We stay here every year and will keep coming back.