Review of Plaza Hotel & Casino 4*

I recently stayed at the Plaza for a conference with my sister and mother. We were quoted a very low rate for the conference. We thought about changing to another hotel upon arrival, but decided to stick it out at a sub-par hotel due to the cheap rate. We were charged an additional fee for a third person, which had not been quoted. We had also been told that the cheap rate applied to our whole stay, and it did not. I spoke with an individual on the phone when booking the room, and with another individual upon checking in to the hotel. Both confirmed the rate for each night. We checked out and the rate seemed high, so we looked the bill over carefully and realized the mistake. I spoke with several people, including manager Taj, and they agreed to take off $57, but not the whole amount extra that we were charged. We were also charged a $15 daily resort fee. I know that this is pretty standard, but you would anticipate some sort of resort feature for a resort fee. The pool equipment was stacked haphazardly around basketball and tennis courts. There were broken items out as well. These facilities looked as though they have not been used in years. We ate at several of the restaurants, and never went back to any for a second time. Our waiter at Hash House a Go Go was very nice, but he had to bring our food back several times because it was cold to the touch (not even luke warm. ) Even when he had it brought out a second time, the food was not super hot. There is a rental car facility on site. We could never find anyone to help us, even though we were there during their posted hours. We finally went across to the Golden Nugget to rent a car. The rooms looked nice enough, but the bathroom was only big enough for one person to stand in front of the vanity at a time. The person in front of the vanity really had to move in order for someone to come out of the toilet/shower area. There seemed to be a large number of security officers in the lobby. We asked at the front desk if there had been recent problems, and they indicated that the security was there to keep the "riff raff" locals out of the lobby. They answer did not make me feel any better about my stay at the hotel. I would highly discourage you from staying at this facility. There is nothing about The Plaza that would entice me to stay again, even if it was free.