Review of Plaza Hotel & Casino 4*

Jamie H.

04/27/2016

Respond
1/10
The following happened to me two weeks ago. I have emailed the casino and they asked for more info so they could "look into it" and I havent heard anything else. I feel that people should know that this casino does not value the safety of their patrons at all. This is the email I sent them: That evening, while my husband was gambling at a table, I used the ladies room on the casino floor. While I was in the stall, a woman in the stall next to me reached over the top of the stalls and took a photo of me on the toilet with her phone. I immediately began yelling, and once I exited the stall I spoke to a female employee of yours who was in the restroom cleaning. This employee offered no assistance, and continued with her work, ignoring me. I waited in the restroom for the other woman to exit her stall, as I wanted to make sure the photo was deleted from her phone. While I waited for her to exit, her friend entered the bathroom and began threatening me. They laughed and insulted me when I asked to see the photo be deleted. I exited the restroom, and immediately found a security guard on the casino floor. I told him what happened, and pointed out the women as they were exiting the restroom. The guard called a second guard over and relayed what happened. The second guard shrugged and said "We can't do anything about that. " My husband and I left the casino immediately. I cannot understand how three different employees offered no assistance whatsoever. They did not speak to the women, or escort them from the casino. I was humiliated and threatened by these women, and all I got was a shrug at best. I'm not sure if the lack of response is due to the fact that the offender was another female, and not a male, but I assure you it was no less violating or embarrassing to me. Your casino's lack of concern for the safety of their guests is appalling. I tried to call and speak to a manager three different times the following day, and was disconnected each time. E-mail correspondence has also gotten nowhere.

Nightly rates from $42

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