Review of M Resort Spa & Casino 4*

What a nightmare of an experience with the pool staff and the entire security team at this resort. The ignorant pool staff dumped out my entire bag and told me that prescription medication is not allowed in the pool area. I had a bottle of Advil. Without complaining, I took it back to my room and went back to the entrance for the pool. The same two pool staff members refused to let me in, proceeded to harass me, then trespassed me after I had been at the pool all day. They then threatened me and my wife for allegedly not complying. The two staff members who started the problems need to be fired immediately. The one individual who started this whole mess by lying to her superiors is named Amie. She had the audacity to blatantly lie about the situation and then her superiors chose to believe her over me and my wife. Then, when I asked repeatedly to please pull up the video cameras, they ignored me and said what’s done is done. They then tried to embarrass us by walking with us to get our belongings. I informed the police department of their incompetence and will be pursuing legal action against the pool staff and the entire security team. For the record, the waitresses at the pool were amazing. They even shook their heads at the pool and security staff for their power trip. And security there has to be the most uneducated individuals to ever put on a Hanes Cotton T-Shirt that says security on it. What an embarrassment to the establishment. Harassing families and couples is wrong. You should be ashamed of yourselves. Below you will find photos of just a few of the power hungry individuals who harassed me and my wife because we asked to speak to their supervisor. Additional update: On 8/27/2022, The resort manager stated that he will be refunding me the entire resort fee due to the incident. On the morning of 8/28/2022, the resort manager changed his story and stated that at this time, he can not refund me the resort fee. Another lie from another staff member. Incredible as to how many lies are going around with the pool staff, the entire security team, and now the hotel front office/manager.