Review of Best Western Watertown Inn & Suites 2*

There were some good moments from our stay. The overnight staff on Saturday night to Sunday morning was great. The woman staffing breakfast was outstanding. These two staff are the reasons this hotel got any stars… This hotel had many issues: The hotel checked one of the individuals in our party out of their room while he was at breakfast, before 8 am, then told him they called him all day and he had no missed calls on his phone. The lifeguard staffing the pool sat on her phone the entire time we were at the pool. In fact one of the kids in our group injured his foot and she didn't even notice. Billing was a mess. I had reservations and my mom had separate reservations. Prior to getting to the hotel I called to learn someone switched both rooms to my mom's name. I called the next day to make sure the reservations were corrected and they were all in my name. I asked for the rooms to be corrected again… When we showed up at the hotel both rooms were under one name, they put a 300 plus dollar deposit on my prepaid room… And even after leaving the hotel my bill situation had still not been corrected. One guest had several hundred dollars in her purse, and the staff picked it up and returned it to the guest and forty dollars were missing from the purse. One guest in our party had to get new sheets for the bed, she placed them on the bed and the housekeeping staff only threw the comforter over the bed and did not put the new sheets on the bed. I approached the front desk on several occasions and there was not a staff member in sight leaving me to wait for assistance.