Hilton Garden Inn Cincinnati/Mason

Hotel

Great customer service and excellent at assisting with last-minute accommodations. Every employee I encountered seemed happy and eager to help. Rooms were clean and amenities included were accounted for.

This hotel has been fabulous! Celeste at the front desk was always cheery and bright and very helpful with every request. The kitchen and the bartender were also amazing. I asked them to heat food I bought at the grocery and they went above and beyond. Even cut up my vegan pizza!

Great customer service and excellent at assisting with last-minute accommodations. Every employee I encountered seemed happy and eager to help. Rooms were clean and amenities incident were accounted for.

No complaints except that it's not made clear until your reaching for a bagel in the morning, that the breakfast is not free. $10.00 per person.

Very nice Hotel. The staff was super helpful & friendly!

In the middle of our stay, the batteries in the door lock died. We went down to the lobby three times to get new keys and waited at the desk for at least five minutes each separate times. There was mold on the food and in the ice bucket and there was damage in the bathroom. The room keys did not work right for others and several beds were not made before check in. These are all things that need to be checked out before guests check in.

Stayed here the week of Christmas while visiting family. Overall, this is pretty much your typical Hilton Garden Inn — it's nice, it's clean, and the staff is mostly friendly and efficient. The only issue we ran into was in the couple of days around Christmas itself, the restaurant staff completely and obviously did not want to be there. I understand that they have things around Christmas that they need/want to do besides be there, but they closed early, opened late, and generally made us feel like we were a nuance for being there. This was very un-Garden Inn. I've stayed in dozens and this was first time I had any real problems like this. That being said, the front desk staff was good and helpful and the place was spotless. If these reviews let me do half stars, I'd actually give it 3.5, but since it doesn't, I'm rounding up.

Nice hotel and great team members! Room was very nice and clean.

Stayed not in a room, but at daily conference room meetings for two weeks. Rooms were always tidy. Restrooms next to them always seen cleaned daily. Front desk helpful and even held our meeting supplies locked up over the weekend. Was able to use their guest Wi-Fi when our business hotspot went down. The heat in one room was wonky but they brought in a commercial heater to use. Great visit.

Says it has been newly renovated. The carpet is dirty and needs to be replaced. They need to do a better job cleaning!

This stay was a Christmas present from my mother. Although the room was nice, the room did not have pillows or a comforter ready for pull-out bed and the breakfast was $10 per person which I thought was a but high for someone who just wanted a muffin. The room itself and the customer service was great. Thank you.

Always a nice place to stay. Nice people, great breakfast bar and convenient for doing work in Mason.

It's very Rude that we, as guests to a conference room rental, weren't offered the free breakfast. Also, they took away the coffee at 10:00 am. Not a very pleasant experience… I will not be visiting the Hilton in my lifetime…

My new favorite Hotel in this area. Staff was great!

Room and bar tender we're great. Bed is amazing and adjustable. Never saw other staff.

Friendly, helpful staff. Room was clean, a couple broken things in the bathroom (tub drain, ceiling plaster). Good off-season deal.

Clean hotel and room. Digital key worked perfectly and a great convenience. Good bar and lounge area. Mediocre breakfast buffet.

Great location right with the other hotels in Mason. Decent rooms and beds. Great customer service.

Good location and service in general, very hard beds and pillows are not very comfortable.

Check in was prompt and very friendly. We stayed to go to Winterfest at Kings Island. All staff was friendly and very helpful. We had the breakfast buffet. It was very good. Meat quiche, plenty of bacon, sausage patties, cold ok and hot coffee. As well as many other options to choose from. Will be back or recommend.

Great staff. Went to bar area, the bartender Steve was very personable and accommodating. Would stay again!

The room itself was fine, except for the random blob of sticky white goo on one of the paintings. The lady working the breakfast area snapped at us for presuming to try to get some food at 6:58, when breakfast didn't start until 7:00. Everything was already out, but she was adamant that no muffins could be eaten until the appointed hour.

I've staying here. My third stay here over the last year and the hotel staff and service is excellent. The rooms are impeccably clean. The in hotel restaurant has a fantastic breakfast and good selection of food for dinner/lunch. Highly suggest the sirloin steak, it's great!

There was no bathtub in the suite where we stayed, and the a/c needed a filter change, which caused the room to be so sweltering hot that I couldn't sleep before going to a big event that I had been anticipating for months. The employee who delivered our room service was taciturn and unfriendly, even though we tipped her on top of the mandatory tip we were not aware of. The only saving grace was the helpful front desk employees and the wonderful maintenance man.

I found most of the front desk people pleasant. My only complaint was the cleanliness of our room. It appeared that neither dusting, vacuuming or cleaning mirrors were part of the system. I traded in our towels only to be told they had none to replace. Bathrooms received an all too quick swipe of surfaces. One of the beds had a large coffee stain spill which I discovered when "I" made up the bed. A tad shoddy.

Great location, right next to a Graeters. Spacious and clean room. Very nice staff. Good breakfast choices. Pool is small, only 3-4'5 deep. Easy access to highways. Plenty of restaurants around.

I travel 2 weeks out of the month and I found the Hilton Garden in Mason to be one the cleanest Motels I have ever stayed at. The staff was excellent and professional. We ordered room service and food was fresh and all cooked to order. Chocolate Brownie was awesome. Better food than most 5 star restaurants. Will stay at this Hilton every time I am close in the future… Thank you so much. Monty Mesalam Thoroughbred Roofing & Home Design. C.

Here for a dance. On petition. Great location in Mason, right off main road with to S of restaurants. Rooms clean and breakfast good.

Bartender really knew her stuff. Food was well made, and it was a nice environment.

I had the pleasure of staying at the Hilton Garden Inn in Mason Ohio this weekend. I was surprising my husband for his birthday and our anniversary. The staff was amazing. I must say that Michele the morning manager and Liz were the bestest. Thank you for assisting me to make this surprise for my husband memorable.

The staff at the Hilton Garden Inn Cincinnati/Mason was phenomenal. Each was very friendly and accommodating. My daughter was sad that they didn't have the cookies out that she saw a day earlier. The kind young man at the front desk asked the chef and they made 4 cookies special just for myou daughter. The pool was warm and serene. The restrooms, hotel room, lobby, restaurant, pool, outdoor patio, parking lot, elevators, and hallways were all very clean and lived up to the high expectations I have for a Hilton.

Great location, fantastic facility. Lovely decor, quiet clean rooms at a great rate.

Rooms were clean, breakfast was good. Solid hotel.

Location is rough with no cab service easily accessible. Rooms are standard Hilton type rooms. Staff is excellent and very helpful and friendly. First rate staff for sure.

It was great having the ability to control the mattress firmness!

The rooms world well furnished with nice amenities and the staff was very pleasant and wonderful in every way. That said I was disappointed that breakfast was not complimentary, and that Hilton still charges $5 a day for internet able to stream high definition video. It is no fault of this location or its staff for not obtaining 5 stars. They deserve 6 stars. But Complimentary breakfast and broadband internet is standard in 2015 for a holiday inn there's no excuse for Hilton.

We spent 5 days here for a budget retreat and the service, food, and conference rooms were the best we've experienced. The staff is engaged and friendly, with a concentrated focus on guest satisfaction. Thanks!

Pretty standard hotel. The beds are incredibly firm, but it is a well upkept hotel and an awesome ice cream shop is located next to it.

Fantastic staff! Comfortable rooms, clean and well equipped. I will definitely be back.