Hampton Inn Lancaster

Hotel

The hotel is a Hampton, so room wise you know what you’re getting. The problem is the service. It’s atrocius. I left an item in my room. Called the following day after I checked out and realized it. The desk girl said she would look and call me back. Never did. So I called back and got a new girl who said the previous girl left for the day. So I asked her and she said she would look. She said she would and of course no call back. So I wait two days. Then try and call back. It took 30 minutes to finally get somebody to answer the phone, and it was a man. He said he hadn’t seen anything turned in but would ask around and call me back. Again I never got a response. So the next day I called and asked for a manager, and of course the manager wasn’t in. So at this point I figured one of the staff took the item and was being covered for. Cut to two weeks later and I get a phone call from a new girl saying they had my item. I tried to ask a couple questions and kept getting cut off by her while she was laughing and carrying on a conversation with somebody else, extremely unprofessional. I asked how long they had the item and she said for almost two weeks. Which means that the whole time they had been lying to me. Unfortunately this is one of only two or three chain hotels in the area so this review won’t do much to get them to improve their service.

My second time here. They have donuts at breakfast! Rooms are clean and great too. Edit: People who work here are awesome! Everyone is so friendly. I love it here!

Good hotel. Friendly staff. Non-smoking room smelled like smoke. Could hear traffic and doors shutting in room at night. Great breakfast.

My second time here. They have donuts at breakfast! Rooms are clean and great too.

Stinky. Seedy. Trashy. Gross little place. STAY ANYWHERE ELSE when traveling to Lancaster. The lock on the outside back door did not lock. The outside door to the pool area was just propped open so that anyone could walk in. Then the key card reader lock on our room door was not functioning properly so I did not feel safe that no one could walk in my room at any time. The girls cleaning the rooms flirted with my boyfriend whenever he left our room to the point he did not feel comfortable in the hallways. He said he felt they were lingering in the hall outside our room. Our mini-fridge did not work so we lost all the food we had put in it. Finally, they charged my credit card $250 for smoking when I did not. Then, as if to add insult to injury, when notified the management staff they did nothing to resolve issues nor compensate us. Would not even return my call! Will NEVER stay here again!

Very nice modern hotel. I only stayed for one night, but the room was very comfortable. The free breakfast was good as well. All of the staff we interacted with we're very friendly and helpful.

Rooms were adequate. Staff was very friendly and breakfast buffet was very good.

Who were all the hotel was very nice, a standard Hampton Inn experience. However, even though it may be my fault that I left it there, my jacket (which was left in my room closet) was nowhere to be found shortly after I left. I contacted the front office about this, who said they would follow up regarding this issue and they never did until I called them back several days later. Long story short, don't leave anything behind!

Rooms were clean and nice. Service was excellent.

Our stay was amazing! We were greeted with freshly baked cookies and hot coffee. The room was very comfy and big. The swimming pool was clean and warm … my only disappointment was that the hot tub was shut down for repairs.

My children and I have been staying in this hotel the past few days and at first the first few days were amazing the people up front were kind courteous and very nice but when my son went to get coloring pages from a cabinet because a lady showed him where they were the other day I told him to take one and get out and a lady at the front "tammy" was very rude and treated me very horribly and I have gotten apple juice at hampton inns all throughout the day and never had a problem and the machine was out I went to the front desk to tell her and asked if she could just refill it and she was excruciatingly rude and said "uh yeah its not going to be done real quick. " Then she made some other rude comments and her tone was just horrible especially since one I am a customer and two I have gone to so many of these hotels im a diamond member and I have never been treated so rudely in a hotel ever and I stay in hundreds of hotels each year but when I went to the kitchen to wait that is when my son went to get a coloring page and she came and was very rude and said we werent allowed into that room I said I know my son was just getting a coloring page and I shut the cabinet after him and she made another comment and said that the apple juice was for the morning only and that was why it was not working because it was turned off but it wasnt turned off the other juices worked she just was being rude and treated me like I was complete trash.

Very nice people. Clean rooms and the breakfast was good. Nice work Hilton.

Found a bug in the bed and the carpet near the AC unit was soaking wet. Also if you put your do not disturb on the door for just a couple hours in the morning and take it off they won't clean your room the whole day.

Great service, good Food, rooms were very nice and clean. Location is alright on one of the main roads can't miss it when going through Lancaster.

I didn't stay, but I've heard great things. Lobby was very clean and pretty. Staff was nice.

It is now mid-January 2018 and about a month ago my wife and I stayed at this property while visiting her 80 year old mother and her uncle while assessing her mother's living situation and health. At that time we stayed in a first floor room and had NO HOT WATER for showers. After talking with the Manager, Heather McConnell, they provided a complimentry discount for the room. Tonight my wife had to go back to assist her mother in moving out of her home in Lancaster for a move to North Carolina where we can help care for her. This was stressful enough, but to top off the situation, my wife AGAIN had NO HOT WATER to take a shower in a second floor room. I spoke with Hampton Corporate and a nice lady named Barbara investigated and said my wife's room would be complimentary and that they'd try to move her to a room with hot water. "Once shame on me, twice shame on you" comes to mind and I cannot believe that management has not rectified the problem. We continue to have family in Lancaster and will likely have to stay at this property again and my hope springing eternal is that the GM will take this SECOND EPISODE of NO HOT WATER in hand and rectify it. The Hampton Inn brand used to connote quality, but sadly it appears that is no longer the case. If you stay here, be aware that for someone who has travelled all over the US and the world on business, this happens… but NOT TWICE at the same property under the same managment! — Dr. Dwight Cochran, near Raleigh, NC.

Stayed there last Friday night… SUPER NICE HOTEL! Very modern. Great Beds. Nice Pool. The Hotel staff were so nice and helpful! Would definitely stay there again!

Very nice hotel with great service. Would recommend to everyone to stay there. Very friendly environment of employees.

Standard Hampton. Good breakfast buffet with decent amount of seating. Exhaust fan in bathroom not working. Fridge but no microwaves in rooms.

Although we only spent one night, we enjoyed it greatly. The staff were friendly and quick to get us into our room. The rooms themselves were one of the better rooms I've been in. Haven't sleep that good in a while. Next time I need a room, if given a choice, I'd happily go with Hampton Inn again.

All of the staff were friendly, and the coffee was always fresh. And I loved singing in the pool room!

Very clean and friendly workers, I know they just upgraded the inside and most if not all the rooms. I would definitely recommend it to anyone needing a place to stay for the night or two.

Great Room, Soft pillows and Great service.

Big clean room with a bed comfterable bed, took the shower a few moments to get warm but once it did it stayed warm. They also serve a complimentary breakfast which wasn't bad.

One of a few places that allowed 18+ olds to rent a room at there hotel. The hotel was in a nice location as well as the amenities we're very nice and updated. The staff was extremely kind. I would recommend to anyone. I honestly can not wait till I have another trip in the area so I can spend another night.

Nothing really wrong with this place but it was just kind of plan. The area it is in is not the greats area but it is OK. Would I stay here again? Maybe. What would stop me is the cost. It was not cheap especially for the area,

We stayed here as a rest on our trip to Detroit for the AAU Jr. Olympics. The staff was nice and courteous, the room was clean, and the breakfast was nice. We would stay again if the opportunity presents itself.

I don't know if it was this specific Hampton Inn or if all of them are like this, but this was better than any hotel I've been to, and I travel a ton for work. Something about the space and decoration of the room is perfect. It's also literally right next to Olive Garden which was nice. The continental breakfast was standard for a hotel but the staff is especially kind.

Easy location if coming from location. Near a lot of stores, has a hot tub and pool and some really great staff.

The location is easy to find and get to. Staff is friendly and helpful.

Excellent staff, rooms were very clean but a little dated. Would stay again if ever in the area.

Great room, comfortable bed. No complaints. Very unitarian.

I was only there for a business meeting Room was nice & staff polite. Not enough rest rooms for that conference room. The pop machine was very limited.

Wonderful service. Hotel staff was friendly rooms clean and breakfast was great!

Ive stayed at this place 4 times and for 3 to 7 days and have had at least 2 rooms to hold my family and I have only had friendly service and clean rooms everything was great pool was kinda cool and dryers in laundry room doesnt dry clothes on first dry got to add another buck 50 jthe staff here is great they Knowwhat they are doing! josh is the bomb will stay again for sure.

Our family and friends booked close to 30 rooms at the Hampton Inn Lancaster hotel for our wedding on 10/3/15. We had issues from the beginning when working with this hotel. Staff provided conflicting information to myself, my husband and our guests prior to check-in on room availability. Staff also appeared to be extremely unprepared for the number of guests in their venue, as our group was large and we were advised of a second wedding group as well. It was apparent the hotel is not used to accommodating this volume of guests regularly. It was also our understanding the Hampton staff would assist with passing out guest bags to family and friends attending our wedding at check-in. This did not occur. Meghan, an employee with Hampton, was observed to be passing these guest bags to complete strangers the morning after our wedding. When the issue was addressed with Meghan, she was unapologetic and unhelpful. She basically advised that it was too difficult to decifer between wedding parties to determine who should be getting what guest bags. When asked that Meghan provide the remainder of the bags to be passed out personally by the bride and groom, Meghan stated she was dealing with something else and would get these when she had the time. This was not the first time Meghan failed to provide appropriate or even satisfactory customer service. I dealt directly with Meghan by phone in the days leading up to my wedding, as did my husband, my mother and many of our family and friends.

As I would expect from hampton, a wonderful staying experience.

I've stayed here about five nights so far and have never had a problem. In fact, the front desk, especially Jodi, have been awesome to work with.

While generally clean and well maintained, on a recent 3 day stay they did not clean our rooms twice! The first time, the two connecting rooms had been visited by the cleaning staff but they had removed all the towels and not replaced any and left the bathrooms dirty — actually dirtier than we left them. (they had dumped coffee into the sinks and left them brown and stained). The second time they failed to come at all. We left at noon and returned at 11pm to find both rooms untouched. And no, the "do not disturb" signs were NOT out. The management brought clean towels but could not or would not do anything else. They said the cleaning crew probably assumed that you didn't want your rooms cleaned since you were in them until noon. What? What kind of assumption is that? Needless to say, I won't be staying here again. The management might have salvaged a repeat customer (we have stayed here numerous times over the past few years) had they had anything to say but "sorry — nothing we can do".