Review of Embassy Suites 3*

The only reason I am giving this hotel a 1 Star is because I have to give it at least one star. My husband and I stayed there for my sister in law’s wedding for two nights and we had trouble from the beginning. Extremely poor guest service either because half the crew doesn’t know company policies or poor communication. Sales department will tell you one thing and the crew will tell you another, which was a make or break for a very small get together (9 people) right before a wedding. Their “guaranteed” 3:00 pm check in is a complete lie. When my husband tried to check in at 3 they first said they were sold out of king size rooms despite us already reserving a room and then went to finally say it just wasn’t ready. An hour later we finally got our hotel room (right before we had to leave for the wedding). We do know our other guests from out of town experienced the exact same problem. Now onto the actual rooms. They were beyond disgusting from bath tubs to be dirty to sinks faucets moving to the coffee pots having crust of something in them. The rooms were never cool enough to relax and sleep in (never went below 72 degrees) especially since some of our guests were pregnant. The breakfast BOTH mornings were horrible. Let’s start with the fact that you couldn’t find any plates one morning and asking a staff member for plates or napkins was a major inconvenience for them. Both mornings the breakfast was cold despite us going in the middle of the breakfast time and they were busy. One would assume they would be making fresh food frequently due to the crowd. The second morning there wasn’t anyone manning the omelet station to have omelets. The staff was rude and just created one excuse after the other for everything. Overall experience was extremely disheartening and unexpected, especially when we checked in they said their motto was “we’ll make it right” if we were dissatisfied. I will say we will never stay at an Embassy Suites again, especially the one in Independence, Ohio.