Soaring Eagle Waterpark and Hotel

Hotel

We stayed at the hotel in room 230 on Friday, June 17. The room smelled like marijuana and there was a smoked marijuana cigarette on the counter. I contacted management and they didn’t respond. The managerial staff was rude, but the housekeepers, waitresses, workers were sweet. This is the response I got. On Sun, Jun 19, 2022 at 11:25 AM Jill Spindler wrote: Good Morning Ms. Sassin, Thank you for contacting us. I apologize for this experience while you were visiting us. I reviewed your reservation and do not see any notes regarding notifying the Front Desk of this. We would have moved you and your family to another room for the evening. I also am sorry for the miscommunication in the restaurant. We are currently out of the standard to-go silverware but were accommodating with an alternate option. Should you have any further concerns, please feel free to reach out. Jill Spindler Administrative Assistant III 5665 East Pickard Road • Mt. Pleasant, MI 48858 Ph: 989.817.4812 | Fax: 989.817.4845 www. Soaringeaglewaterpark. Com CONFIDENTIALITY NOTICE: This email and any attachments are privileged and confidential. They are intended solely for reference by the intended recipients and may not be copied, distributed, or publicized without written consent. If you are not the intended recipient, you must take no further action based upon them, and you must not copy or show them to anyone.

It so much fun and it a water park the slide was so much fun my baby brother had a blast so did my dad we all had a blast food there is amazing.

Great facility, warm welcome from the staff at the registration desk!

Awesome family fun, with great water attractions for the whole family.

I have read these negative reviews I can honestly say I’m here now to start rooms are spotless clean hallways hotel Waterpark spotless the staff is amazing interactive with the kids Shaun the young man in checkin was very professional and caring I’m really glad I didn’t listen to theses reviews I would give this indoor Waterpark a 10 I been to great wolf and Frankenmuth among other indoor Waterpark and I can honestly say this place is wonderful they offer so much for the kids besides swimming there employees are truly caring making sure everyone enjoying themselves so don’t believe these negative reviews I’m glad I didn’t because I probably would if canceled and the kids would of missed out on a amazing mini vacation Thank you staff of soaring eagle Waterpark.

Took 40 minutes to check in. The hallways smelled like throw up. Water was cold. Water park for seem really dirty. $430 for one night was not worth it. Food was disgusting. So disappointed.

I was so nervous to go to this water park with some of the reviews! But I have to say we had a blast and the staff and lifeguards where all great! No complaints! The rooms are not as bad as people say! Yes they are a little beat up…but people do not take care of other peoples things and with so many people In and out of the place I can see why!

We had the worse experience here when we went this time and won't be back. Not only did they raise their room rates and way over charge for what we got but the restaurant dinner was awful. We were served with plastic silverware to cut our steak with, my steak was so burnt I couldn't even stomach it and the rest of our food was ice cold. My mom waited 30 minutes to get her food after the rest of the family got hers. Our waitress never came to check on us and when we complained to the manager she had nothing but attitude and tried telling us they have no real silverware bc people are stealing it. Nothing but a joke and not worth the money.

Our experience at the hotel and water park was AMAZING. The staff were super friendly and our waitress Anna was amazing as well… we definitely will be back in the near future… Thank you all so much for such an amazing experience…

I had a special request for the staff to send some pressed pennies, and they REALLY came through with flying colors. Super friendly and responsive. The machine wasn't working, and they got it fixed and sent me the pennies! THANKS GUYS!

Great staff. Rooms nice, clean.

Super nice and clean! Really enjoyed my stay and the waterpark was phenomenal!

It’s bs that checkout is 11am and the water park doesn’t open until noon. They tell you that you can use the hotel pool which is really small and not enough room for the entire hotel to use until the water park opens. They’re basically forcing you to leave early.

Great staff. Nice kid friendly pool.

Both big water slides are open. Water is luke warm. Its kinda chilly outside of the water. Hot tub was nice but over crowed. The kid zone was perfect for my wild 3 year old. The older kids loved the surfing. Zero issues with our rooms. Ate at the food places there as well. No issues.

I’m currently staying at the water park, I would not recommend anyone stay here. Most of the staff are very rude and act like you are bothering them when you ask them a question. I work from my laptop and the Wi-Fi doesn’t work. When I tried to use the phone into hotel room the handset didn’t work, I had to use the speaker phone. When I asked about the Wi-Fi I was assured that it’s working, when I told the lady it wasn’t she said to restart my device and hung up. I restarted my laptop and it still doesn’t work. We have yet to make it to the water park but based on my first 30 minutes here my expectations are very low.

We had our daughters 5th birthday party here and the customer service was top notch. Both lyndsy and Ally were fantastic. From inquiring online to the day of the party everything was made a breeze and no detail was forgotten. Even with Covid and having to take certain precautions I was very impressed with the professionalism and attention to detail. I highly suggest them not only for a birthday party but also for your day of fun! Thanks girls!

So much fun! Staff was wonderful. There was plenty to do at the waterpark. Our room was just ok. It did not seem updated but it didn’t matter to us. We will be back!

Very family friendly. Helpful staff. Clean facilities. Quick service. Great time.

Kids had a blast! It was very clean, well
staffed and friendly employees.

Absolutely amazing experience! The family had SO much fun! Kids 2&6 yrs old had a blast! The room was very clean and beds were nice as well. 2 queen bed& bunk bed room was rented and was nice as well!

Fun family fun. EXTREMELY CLEAN and Friendly Staff… highly reccomend.

Staff was very friendly and helpful. The establishment was very clean and fun! My family will definitely be back!

The hotel was very enjoyable, comfy beds, and the water park was nice.

This is great water park for family's with younger kids. However, there not much offered for older kids or adults.

Kayla was very helpful being the birthday party attendant. She was super sweet & caring. The lifeguards were always doing their job.

The lazy river rocks. Double room was surprisingly large and included a frig and microwave. It was a really nice getaway.

When we left your facility today this is the message I sent them and they acted like it was no big deal. Our room wasn't clean, we went down to the front desk and w were told that they would have someone come up and clean. That never happened. This is what our bathroom and blanket at the end of the bed looked like. This is the first and last time our family will be back.

I enjoyed the tube in the river. And watching the kids have fun. So much for them to do! was my first time in the Waterpark area.

Had a blast, would most definitely come again and again. The waterpark and the services were TOP NOTCH. Miigwetch Soaring Eagle.

It was safe, clean and lots of fun. Pizza 14" 3 topping 16.00.

Great staff and management.

Awful experience. Never going back. Son fell on bathroom floor due to drains not draining. Staff was annoyed and very unprofessional when asking for a bandaid and something to wipe up his face. I would have been ok with a simple I'm sorry this happened to you, but I should have demanded a refund as he hit his head due to bathroom problem not being addressed. Since then we've been to multiple waterparks that are 10x nicer.

Very polite and helpful pool awesome and we had ablast. Clean helpfully.

The arcade staff were very friendly and seemed to genuinely care that the kids have fun. The water park was a blast. We will absolutely be going back.

We stayed this weekend for one night on the 20th and the 21st it was wonderful very friendly and alot of fun my 9 year old son loved the lazyriver so much we had a hard time getting him to do other things why we were there.

The staff was friendly, room was older but fine, firm bed, deep bathtub and fluffy towels. Kids everywhere, but it’s a water park hotel…

Staff was nice and our room was clean and the resturant was good but a little pricey but the slides were the best being interactive.

Room was clean, the water park was great if not top tier. The shuttles to the other areas (casinos) was fast and constant. The restaurant wasn't even very badly priced for passable food. All in all I would go again for the kids.

My friend and I enjoyed a 1-night stay with our boys last week. Facility was clean and well-maintained; all the people we came into contact with were friendly and helpful. We had pizza at the restaurant and our waiter was so very nice (I wish I could remember his name)! We'll definitely be returning.

We checked in on Aug 3rd and registration staff were awesome. My 8 yr old loved the water park. The room had a big wet spot on the carpet, that I didn't realize until after being at the park. The front desk offered us a different room but after driving 7 1/2 hours and then playing at the park… I was just to tied to pack up again and move. Housekeeping came right over and apologized profusely and we just laid down a couple towels… no big deal. The pizza was great! I would recommend the hotel to anyone with smaller kids. We had a wonderful vacation!

We arrived with a late check in on a Wednesday and the water park was only open until 9. The lady at the front desk was exsteamly nice and let ya know if the kids needed to take their wrist band off at night to come get new ones in the morning. The water park was very small and only had 1 large slide… disappointing.
We couldn’t have dinner be issue both of the restaurants also closed at 9, so we had to go to AppleBeea for dinner. We were joined by another couple who we booked our stay with at the same time and they put us on different floors even after we said they could give us a different type of room. We paid for a king size suite and the kids room had electrical tape keeping the TV together and we had to have maintenance come to our room to fix the TV. The TV had no children’s channels and we had to pay an additional $15 to watch Nickelodeon.
No continental breakfast or kid freiendly breakfast food that was only served until 9am so we went to IHOP.
We asked to talk with a manager and the front desk staff that evening were rude and practically push us off and told us she would call us but we never received a call Our stay was very disappointing.

We were first time visitors to the water park and were overwhelmed with the hospitality of the employees. The cleanliness of the hotel rooms, locker rooms and water park were phenomenal. I’m a stickler and check corners which were dust/dirt free! I’m always a sceptic with hotel restaurants but let me tell you the one here is phenomenal. We had dinner, breakfast and lunch which were fabulous. Great prices as well. The Pizza was amazing! We will be back for sure! We’ve been to all the “big” water park hotels in our state and the service here is beyond what the others can offer. Keep up the great work!

Recently brought my daughter and two of her friends here for an overnight stay and loved it! We were immediately greeted by friendly, helpful staff and the check-in process was super easy! We got up to our room and it was exactly what I had hoped for! Spacious, quiet, clean and comfortable! The water park was great — very clean and organized. There was plenty to keep the kids occupied and coming back for more. I especially appreciated the friendliness and attentiveness of the… lifeguards! The only “issue” I had was with the on-site restaurant. Friendly staff, but it seems to be under-staffed! That, or just very unorganized. I ordered a pizza and drinks to take to our room and was told it would be about 15min. It was just shy of an hour before I got our food! I walked up to the host/hostess station and waited for a good 10min before someone came up to help me. I told them I had food to pick up and then waited another 10-15min before it was brought out. There was never really anyone at the hostess station, which created a lot of frustration for myself and other guests.
We skipped out on having breakfast there, given our experience the night before and after reading other reviews online. Overall, it was a great stay and would definitely stay again.

A very cool place for children! Even adults can enjoy it! From the mini water slide with tubes (or without), the lazy river, the kiddie pool with a basketball hoop, an enormous hot tub, a huge water park in the middle, and an awesome surf simulator, there is plenty to do! They have lockers, $1.50 in quarters to use per time you get into it as it is a key mechanism. They have locker rooms with showers, more lockers, regular bathroom as well. They also have a half way decent food court too! Definitely must go at least once to give it a try! The kids are sure to love it!

We checked in on July 11th, with our 6 yr old granddaughter, on July 12th we got up went into the water park and the children’s area was closed, I asked a life guard she said oh it will be open in a few minutes, well after 3 hrs it still was not open, I then went to the front desk and asked the girl told me that it was broken! Well we waited again still not open! Our little girl was so disappointed and upset we left! I would not recommend this water park! We should get our 4 tickets refunded! Also the lazy river people we’re using it as a swimming pool, not using the tubes, no control on the rules life guards just let them do as they pleased!

It's been very good. Got a courtyard room, first floor with a patio. Clean, no issues with room, enjoyed sun on the patio. Indoor pool is small, however they have the water park. Water Park is great for kids but if you're looking to actually swim, that's not available. Would definitely come back.

Had a great time with my family, kids loved the Waterpark. Eyes still feel the chlorine, but haven't been to a Waterpark yet that hasn't had that affect. Fireworks show was fantastic! Temperature control in room didn't work the best, stayed pretty warm in the room, even set at 65 degrees, had a suite also. Overall, great hotel, and great time with the family.

Affordable, but remember, you get what you pay for. The kids had fun, which is the point of staying at a water park, which is why I gave 3 stars, instead of 2. Needs more staffing at restaurant and stores. Dinner service was EXTREMELY slow, even though the restaurant was pretty empty. Hallways and common areas were hot (little air circulation) and carpets we're dirty. Rooms are nice, but you can hear the people talking in the next room like they are sitting on the end of your bed. All staff were very friendly, which is nice.

Very courteous staff and a nice hotel with a lot for the kids to do. They also have an arcade as well. The water park is managed by numerous lifeguards at every pool. A little on the pricey side. I would definitely recommend them to a family looking for a nice get away.

Clean and affordable. Plenty of food choices nearby and restaurant in the hotel and a snack shop in the waterpark. Outdoor area with fire pit is a nice bonus. Stayed here multiple times and never had any issues. Nothing in the water park has ever been down or closed. They could definitely use more tubes though since they are split between the lazy river and slides.

Waterpark needs some improvement rockwall grips were missing. Game room could use more attention, kiosk was out of order and workers no where to be found. Shower curtain could be washed. Bottom was getting gross. Now for the worst part… Free coffee in lobby comes with powdered creamer… I asked at the restaurant for regular creamer and the manager wanted 15cents per little creamer. Wow!

This was a great place to take a mini vacation. There's plenty to do for adults and children. The rooms are wonderful and the staff are friendly. Great hospitality! We rented the Golden Eagle suite for my son's birthday. The staff came to our room to wish him a Happy Birthday, brought him balloons and a T-shirt. It made him feel extra special. It was a very nice gesture. We really appreciate our stay here. Will be coming back in the future. Thanks guys!

Fun for children of all ages! Lots of activities to keep you entertained for hours. They offered free swimming lessons to kids of all ages. We will definitely be coming back! Highly recommend visiting Soaring Eagle Water park and Hotel!

Absolutely loved our stay here and plan to return soon. So often they have great promotional deals. And we reserved 2 nights but our daughter got sick and we had to leave early… but they refunded our 2nd night! We were so surprised and thankful. The water park area is awesome! The kids LOVED it. Be prepared to get worn out and lots of noise!

Water park not that great. It has a simple selection of water rides. There is never enough tubes to use to go down the lazy River or tube slides. You end up waiting g for a long time before someone else is done before you can go in the ride. There is verly limited seating for you to put your towels or belongings. They do have a good wave rider pool to use a wake board or body board. Pool is very small and cold water temperature. Very cheap option compared to great Wolf Lodge.

The hotel, the Waterpark and restaurant is great! All 3 facility staff members are friendly, helpful, and professional! Restaurant food is excellent, prices more than reasonable, the whole place is an awesome value, for @ 1 1/2 day family outing! Hotel stay includes up to 4 Waterpark passes, good for check-in afternoon/evening, ALL DAY on check-out day!

The rooms were surprisingly small but still nice. The hallways looked more motel like but the lobby area was very nice and well kept. The waterpark was absolutely fantastic. It seems made for smaller kids, except for the slides which are a very rigid 48", kids can't even use the tube slide with a parent, that was disappointing. The coolest part is the indoor body/surf boarding. There is also plenty of room for all the people there; it looked packed but there weren't struggles to do anything. All in all worth the trip.

The hotel and water park were nice and clean. Hotel staff were pleasant and the in house food was alright. Dinner was much better than breakfast, but the food was good overall. The major issue my family had was the temperature of the main pool. It was pretty chilly. We would have to rotate between that and the hot tub. The park itself was nice and clean, no issues there. We rented a Cabana for one day and it was nice to have a fridge, microwave and place for all of our things. The lazy river was nice and I think the park was a hit with the kids. The room was nice as well, and was clean. There were room service dishes outside our room when we arrived on Saturday afternoon and they weren't cleaned up until late Sunday. We also had issues with the hot water in the room as well. Overall was a nice stay for the kids and we all had fun. This was our first water park family trip and we would probably give this place another shot in the future.

The rooms were nice, but could use a better cleaning, there was a sock stuck under the sink from previous guests and lights out in the bathroom. The staff was friendly and nice. The price is great also 3 days of water park pass for 4 people was the same as the price of the room for 2 nights plus 3 days a water park pass for 4 people. Life guard staff is on point and I felt safe that if I lost sight of my son I would not find him fave down in a pool. Will be going back.

Upon arrival we were unable to check in at the check in time of 4:00 pm, which is later than usual for many hotels as it is. We were given the water park passes and told to check back for our room. It would have been nice if we could have just been notified instead of having to check back multiple times. We were finally able to access our room at 5:15 pm. The room itself was nice and adequate. The little kitchen space was functional as well. The food at the pizza buffet in the evening was very poor and we were also quite taken aback when offered to sit at the bar with our two 5 year old children since there were no open seats at the moment. The water park itself was very enjoyable and there was a lot for our little guys to do, very age appropriate. We were disappointed on the second day when half of the park was shut down with signs stating "under maintenance" but after asking one of the lifeguards was informed it was actually due to staffing issues. Overall it was a decent experience. Not sure if we will be back to this one or not.

We had a OK stay at this location. We found the water temp in the Water park to be cool and not very relaxing. The air temp in the water park was cool as well. We found the hall way to are room was dirty with trash in the hall. The staff was friendly. We tried the Pizza buffet in the hotel and that was a joke. One person described it as a Speedway Pizza Buffet and that was a good way to describe it. I don't think we will be going back.

Clean and staff was beyond amazing and so helpful. Great place for families with all ages of children. Will be going back when I can get another good deal. Weekend prices are way too high. Just like most businesses, they fail to realize it they lowered the price they would get more customers and more return customers coming back more often.

We have always enjoyed our stays at the Soaring Eagle Water Park, however, the last two times we have had some issues. First being, finding pieces of glass in hotel pool … brought pieces to attention of staff and they stated that they would follow up on it. Never got any follow up call or response. Second stay there was a couple having sex (sounds and all) in the hot tub right next to the hotel pool… where there were other people including my 9 yr old grandson… again, left the area and brought this to employees attention by filling out a card. I guess what I would suggest is that there should be more workers looking out for ALL guests! Thank you for asking my opinion… and with that being said all staff and workers are great!

Great service at the water park. Only problem I had was the water in the regular pool was kind of cold. But besides that everything was great and I had a fun time. All the staff was excellent as well.

Newer hotel with modern look and nice rooms. Available shuttle to the Soaring Eagle casino. Restaurant/buffet for dining BUT no dress code. They allow customers, (adults and children) to enter in swimsuits, flip flops, wet hair and clothing! VERY DISGUSTING for a environment where food is served. I will never eat there again. Also, children are running up and down the hallways all hours disturbing any possibility of relaxing or sleeping! There is only 1 small elevator for the whole wing of the hotel, waited forever to go up or down to your room. If you want to go into the water park you may not get in during the day even if you are PAYING to stay due to people coming there off the street and over crowding the water park. Would not recommend staying here. Worst hotel experience EVER!

Stayed here due to the casino hotel being full, that I had a conference at. The staff here has been great and extremely acoomodating. They even loaned me their desk fan since I forgot mine and don't sleep well without one. Their rooms are very nice and spacious. I will definitely stay here again given the opportunity. They also have a shuttle that goes back and forth to the casino, I didn't take advantage of it, but it was an option.

This was a fun trip with the grandchildren. The reservation desk worked to make sure I had the best available rate. The water park is very nice. The restaurant is good and prices are reasonable. The rooms need some updating and repair. The carpets need replacing or at least cleaning. However, there are a lot of wet little kids and that's rough on a room.

We as a family, love staying at both the Waterpark and casino. Rooms were always clean and ready when we arrived. In August we have a family reunion in Mt. Pleasent. We would ask for adjoining rooms and had no problem. We even stayed a the Green Suites. As soon as I find out when the family reunion is this year, I will be calling to make reservations. I book early in March to get a Lower price.

Water park is nice and rooms were in fair condition (bathroom was not the cleanest and the hallways outside rooms not kept up). Had trouble with the TV and maintenance was very prompt and helpful. Very poor service at hotel restaurant. Waiter never came back to take our order so we just helped ourselves to the pizza buffet after 20 minutes (even though we were planning on ordering from the menu). My husband did not get his drink until we were done eating (and after asking 2 times) The drink was also of poor quality. The pizza was good however. More staff were overheard complaining over their jobs than helping the customers (it was not only us). The older gentleman filling the buffet was very friendly, positive, helping out more than anyone else and should receive a raise. Went back to the restaurant at 11am the next morning to order breakfast sandwiches to go (since the food was good the night before) and they said they couldn't help us since they just ended breakfast. We were understanding yet nowhere on their menu that I seen (the same menu that they provide customers all day) did it list an end time for breakfast food.

This will be the most difficult hotel review I've ever given We decided to stay here as a surprise for our children since we were staying in Michigan instead of heading South like we originally planned. The idea of a water park sounded great and talked to coworkers who raved about Soaring Eagle for many reasons. The water park: Fantastic! Loved it! For not being a 'big chain' like Kalahari it was great. There were two slides — one with a tube and one body tube — for the older kids. The typical bucket with play gym area. A lazy River, hot tub that was actually quite large, a cargo net with 'wood' platforms, basketball area, and two awesome areas — the surf area and one we've never come across, a rock wall with 7ft deep water. The last two were the highlights for our kids as well as the slides and lazy River since they are 9 and 12yrs old, I even tried them out and had a blast. Downside to the water park is you can't enter until 2pm the day of your stay. The staff inside the park was amazing, talked to me and always rotated stations to keep them fresh. The hotel: this is where the review goes down hill Check in was a breeze, the desk staff was awesome at directing where to park to unload the car and which staircase/entrance to go to that was closest to the room. We were assigned to room 274, and immediately turned up the heat to 73 since the temp read 63 when we arrived then went to the park.

We only stayed one night, but it was great! Clean rooms, friendly service. My kids absolutely loved the water park (and so did us parents). We have a four year old and a seven year old. I love all the life guard activity! It’s nice to know there is help there if it is needed.

The service was amazing. We stayed at the Hotel With Girl Scouts. They were very accommodating to us. The rooms were great. We went to the Rv Resort also for the girls to go on the trampoline in the lake. They shuttled us to the Resort and back. They also started a fire for us at the Rv resort for our 9 girls to have s'more's.

My only complaint is that the rooms didn't have hot water, the showers barely got warm and it sucked coming back to the room wanting to take a nice hot shower but dreading every minute of it, talk about uncomfortable after a full day at the water park… Food was great we had breakfast at the restraunt in the hotel and took a shuttle to the casino for the buffet. We took the kids there so they could have a good memory. The six year old loved it and went all out, four year old ended up sick with tonsillitis and an ear infection which consisted of an ER run at three in the morning, and I was in baby duty the entire time (which I expected) my boyfriend doesn't see his girls as much as he would like. Every thing was nice though! (For the price)

Water park is fun. Needs more little kid activities and a softer floor. All the cement is very hard on the skin, like your feet. It is otherwise a good place for family fun. Food is a good price too.

Rooms were nice overlooking the golf course. Great rate. Shuttle to the casino for the concert made things very easy.

Horrible! Don't go here ever! Soooo… to make a long story short, if you stay in the "affiliated" oh but not "affiliated" soaring egale hotel/casino; the Waterpark hotel will treat you like crap! First of all, they were extremely rude, and by rude I mean outright disrespectful and mean. They had absolutely no care that we were guest in the hotel that not only advertisesave them throughout the entire establishment but also shares a website with them. Before we checked into the casinon hotel, we called the Waterpark. We made it very clear that we were staying at the casino hotel, and at no point were we informed that the 2 hotels were not "affiliated" … They basically made it seem as though they made accommodations for their "guests" to use the Waterpark without having to make a reservation. But when we attempted to buy tickets, they basically told us that we could not buy tickets, they were not affiliated with the casino hotel, and we weren't considered guest. Even though these 2 hotels share the same name and are within walking distance of each other, and as soon as you enter soaring eagal casino hotel there is a HUGE billboard advertising the water park, "soaring egal", you are NOT considered a guest, and are NOT entitled to have access to the park under any circumstances. Even though you may have paid over $200 a night, drove 250 miles to enjoy a relaxing vacation at a resort they will not give a crap about how they inconvenienced you.

The people were all very nice, but our room was just possibly spot cleaned. The decorative pillows had weird white stains. :/ We had fecal matter and a hair on the toilet seat, little black ants marching around the bathroom floor the whole time and a dead moth on the carpet by the window. The bathroom vent wasn't working which rusted out the bathroom light fixture and the room had an overall weird smell. The waterpark and arcade was decent. Both were smaller than Great Wolf Lodge, but our 3.5 year old loved it just as much.

The first time I was here, it was a blast! Me and my girlfriend had a great time! very accommodating. Great service and a great breakfast. Four months later… I am currently sitting at the flow rider ride in the waterpark, and my lady friend has been in line for a half hour. She is currently been 2nd in line for at least 15 minute because a man in front of her has been letting his kids cut in front of her. Not very happy with the staff on the attraction.

Soaring Eagle is an OK waterpark and a slightly less than OK hotel. If you want a quick getaway with the kids, take a weekend here. If you want more amenities for a little more money, go up to Great Wolf Lodge in Traverse City.

We had an awesome stay and you can't beat the price. Pros; Awesome on-site resteraunt w/ decent prices Rooms are clean Commons clean Waterpark perfect for small families Waterpark was a decent temp for being dead winter Safe environment Very child and baby friendly Variety of other activities for all ages Pool located away from waterpark with adult hours Casino right down the road Staff was nice and helpful Cons; Arcade needs upgrading, many where broke Check in was a huge slow line, I waited 45 mins. Hotel staff was outnumbered with rooms, so I felt as tho I was bothering them when asking for anything (even tho they were nice and did everything we asked. Overall we had a great time and def will return. We had 2 adults and 2 children ages 3 and 8m, and several other family members in other rooms.

Waterpark is on the smaller side, good for younger kids. It was a little colder in the park than I would have hoped. When making a reservation it is not clear that your access to the park does not start until your room is ready, you can find this information if dig into their website, but it is not clear when booking. I made the mistake of arriving early and was denied access to the Waterpark. I understood and admitted it was my oversight, but the front desk staff was not the most polite when giving me my options, which was basically one; too bad, come back later. I called the customer service number listed in my confirmation and they were obviously a call center that could do nothing. We did eventually get our room and access a little early. Overall it was a good experience, but not great.

This is the second time we have stayed at this hotel. It is very clean. The staff is very nice, friendly. It is a great value. I he water park is great for the kids. The snak bar and restaurant are reasonable for a hotel. We would recommend this for anyone with younger kids!

Rooms were nice. Water park was on the small side but very fun. Food in the quick service restaurant was tasty and reasonably priced. Only complaint, please tone down the eagle screech. It's a horrible ear piercing sound.

Our room was awesome. It was clean and smelled great. The water park was great. I have three boys and there was something for all of them. There were plenty of lifeguards and everyone was friendly. We chose not to eat at the restaurant on site but there are plenty of other food options close by. I would definitely take them back and recommend this to my friends and family. It was way cheaper than The Great Wolf Lodge would have been.