Sheraton Ann Arbor Hotel

Hotel

Excellent facility. Excellent staff throughout the facility.

Stayed for 4 nights. Breakfast buffet is the best part. Gym is nice. Room too. Transportation in the area is a bit tough. Had to rely on Uber and the charter bus from my conference. Swimming pool at this hotel is very weird and small.

I come to this Sheraton for annual training, and really enjoy my time here. They have pleasant staff, great room service and good food. Their breakfast is a bit pricey but also very nice. I had an issue being double billed (I pre-paid for the stay and was charged automatically at check-in) and their handling of it wasn’t very deft. However, I think under normal circumstances this is a great hotel for an extended stay.

Came here for a small conference. The multimedia systems worked very well, we never had an issue with the projection system or PA. Facilities were clean. Catering exceeded expectations. There was plenty for our group and it was fresh and steaming when it arrived. I would have preferred it to be a bit spicier, but I appreciate them preparing the food for more sensitive palates. Parking was a bit of a mess, but it was very busy that day. I really appreciate how attentive and helpful the staff were. They all had great personalities. I never felt unwelcome.

This Sheraton is good, but not as nice as most of the Sheraton's I've stayed in the past. We had issues checking in, and our room wasn't ready. We were told to come back in an hour, which we did and it still wasn't ready. The manager did nothing to remedy the situation and we had to wait for another half hour. The rooms are nice, but fairly small, especially for the club floor. Some of the furniture is worn and outdated. Sleeve AC, not central, so a bit noisy. There's an indoor/outdoor pool, which is cool, but not big enough to swim laps. Fitness center is nice and provides towels and ear buds. Very nice venue for a wedding, they did it up beautifully. I'd recommend this hotel, but not with high hopes.

Front desk staff were professional and curteous. I know they say, "you get what you pay for. " The price seemed a little expensive and could have included some type of breakfast voucher, not continental breakfast. The atmosphere was warm and welcoming. The rooms were clean and beds were comfortable. Whenever I go to a hotel the most concerning thing is, will it be clean. Even though this is an older hotel, they have kept it looking nice and clean. This would explain the price. I will be staying again.

Rooms were clean and updated. Very comfortable. Staff members were kind and responsive. The bar was great too!

Was clean and had nice staff although they could do with a little updating the decor. Overall nice for a night stay!

A friend and I stayed at the Sheraton last night. Our experience was wonderful. Check in went perfect. The woman who checked us in was very friendly. Our room was extremely clean. We went to the bar and ordered food and a beer. Our food was extremely good. Jeremy the bartender at first was very unfriendly and a little rude with us. But… within minutes of that attitude it changed completely. He was then very friendly and helpful. He may have been having a bad moment. In the end he was wonderful. Check out this morning was great. Both people working the desk were very friendly and helpful with splitting our bill for us. We will be back next year for 2 nights instead of 1.

Breakfast is NOT included (even though it is listed in the amenities when booking online). They want to charge you $15.50 PER PERSON for the 'continental breakfast'. UNUSABLE Wi-Fi! We could not even get enough signal for our phones from our room. The room was not very clean, with hair in the bottom of the shower and garbage under the dresser. Very dissatisfied. Would not recommend staying here. Price is not reflective of quality of 'included amenities'.

The staff at the Sheraton Ann Arbor are exceptionally kind, welcoming, and helpful. I live in the area and recently stayed one night in the hotel due to an extended power outage in my neighborhood. When I called to inquire about a room, the staff member was attentive and responsive to my needs and provided me with friendly, superlative service. The hotel was able to accommodate us and our dog. I am deeply grateful to the staff for their assistance. I'd highly recommend this hotel.

Nice sized clean and modern room. Big Television and very comfortable beds.

Love the hospitality here, hotel is so nice and the breakfast is awesome. My parents stayed here with me during my campus tour, never can forget it.

Quick and easy check in, the rooms were updated, clean, and comfortable. Breakfast buffet was fantastic, best I've seen. Really liked the hotel store as well. Great place for a conference, just need some work conf and service food, dry chicken and breads. And no desserts made me sad, but I survived.

Last minute stay. The staff at the front desk were very helpful and friendly. They were knowledgeable about the area and knew some great places for dinner. The room was clean and we'll maintained. The bathroom was clean and fresh. Would recommend this hotel again.

Good beds and pillows like all Starwood resorts. Has an outdoor pool which was closed for the winter but the gym was open and nice. Small shop in the lobby that carried snacks and travel necessities.

Great customer service from the start. Staff was friendly and knowledgeable about the area. An upgraded room is always nice as well.

Great hotel! Rooms were clean and warm the beds we're very comfortable. Only complaint is no good place to smoke, Winters up there are no joke and there was no outside area with a heater or eaven wind protection. Room service was pretty outrageous also $31 for English muffin fruit bowl and coffee is pretty steep. The Bonaire cocktail was really good in the bar where the service was awesome.

Conducted a Training seminar here for a week. Very nice facility with plenty of offerings for a business meeting. Temperature in the room was quite comfortable and there is a Thermostat right there for adjustments. The infrastructure for the Training was very well organized. Of particular note is that they provided Water in large container, with plenty of ice, Coffee with real cups. Good attention to the environment and minimum wastage of paper, plastic etc. They had wooden sticks to stir your coffee and not the plastic stir sticks. No bottled water was provided which is great as we dont need to add to the plastic waste already out there. If I have a complaint it was the food. Mostly sandwiches and quite blah. They made special efforts to cater to the gluten free and the vegetarians in the group. The lobby area is quite spacious with plenty of seating and places to step out if you have to take a phone call or do some emails. Rest rooms were clean and had background music playing through speakers, a detail commonly missed in most establishments. Overall, a great location to host a seminar. Well done!

The hotel looks great. The rooms were nice. The Wi-Fi was sufficiently fast unlike some competitors. Their flat panels have access to the HDMI port. What more can you ask for. A nice place to stay.

Nice modern hotel with lots of food options nearby. Easy to get to as it's just off 94 at state street. Rooms are furnished nicely and clean. Staff is friendly and there are a lot of amenities in the hotel. Lobby bar, pool, gym, and conference rooms.

Was at the Sheraton for a full day meeting. Meeting space was perfect. And allowed for privacy of the group. Food was great. Everything from breakfast, snack and lunch was provided.

Rooms are spacious, beds are awesome, food is good, pool area clean and nice, has inside/outside pool connecting with a swim tunnel we thought was pretty awesome. Service is friendly can curtious. Wonderful stay, will recommend to everyone.

We booked a block of rooms through this hotel for our wedding, but had a terrible experience. Our guests were incorrectly told our block was full, the hotel did not add additional rooms to our block when it filled (which was in our contract), we had a horribly difficult time contacting someone when we had an issue, out guests were told check-in was at 3, but they were unable to check-in until 4-5, one of our guests were given the wrong style of room, and one of our guests found old food in their refrigerator. For the price of this hotel, I would HIGHLY advise you look elsewhere.

Stayed overnight with my wife while attending our cousins wedding. The staff was incredible. When our first room had an issue we were issued a new one promptly, the bar tenders were exceptionally polite and our late check-out request was honored without any problem. Typically at hotels I have had a very opposite experience.

Front desk staff is helpful and professional. They are responsive to customer needs. Buffet breakfast is convenient with good service. Parking is easy and ample. Room was clean & included refrigerator and microwave. Hotel location convenient to local sites.

My colleague and I went to the Sheraton Wine Lounge for dinner. It was delicious, and we had a great time. She had a red wine, and I a white wine. We shared tuna sashimi, which was tasty. The sauces that came on the side were very good. I got the pork chop, and she got the salmon.

Superb staff and excellent customer care This is my favorite hotel in Ann Arbor. The rooms are nice, clean and comfy. Ray, Homer and Mary are very friendly and helpful to all guests. They always warmly welcome me by name and just make you (me) feel like a valued guest. I have the highest appreciation for their excellent hospitality and outstanding customer care. You can feel that they care about the guests, all of them. The staff will go above and beyond their duties to make sure every guest is overly satisfied. The room are very well equipped and comfortable. I could going on with how pleasing this hotel is but suffice to say that I highly recommend that you stay here if you are in Ann Arbor.

The housekeeping staff, servers, and front desk staff were great. However, the manager (Susan) was extremely unprofessional. I was there on business, therefore the cost of the room, breakfast, and lunch were paid for by my company but of course incidentals had to be left on a credit card ($20). So when my card was charged an additional $59 the day after check in, I contacted the front desk to inquire and was told the computer randomly generates estimated charges based on the length of the stay but it would "fall off and shouldn't happen again". A few days later, there was another attempt to bill my card $29 So again I contacted the front desk. This time I was told I was being billed for a breakfast buffet $16. I explained that should be included and the rep said they'd have a manager call me. I received a call from Homer who stated that he had a receipt that was signed and billed to my room. I repeated that breakfast is paid by the company. He gave me a number to contact and as soon as I hung up with him I called explained the situation and Ray apologized for the hassle and credited my account. About 20 minutes later, my room phone rings and it's the manager, Susan, stating that she saw I called corporate about the $16 breakfast and that she is reversing the credit because "you need to acknowledge your bill. " I then told her I was not responsible for that bill and if she didn't credit my card Id call corporate and hung up the phone.

The BSR was well modern with a good atmosphere.

Went for breakfast because our hotel only has a coffee shop. Of our party of 4 no one was happy with their meal. My omelette from the buffet station was drowned in oil, as was my boss's frittata. My other boss could barely eat his Benedict as the English muffin was soggy and the smoked salmon overdone. Service was nearly non existent, and we had to keep flagging down other waitresses to help us.

Good location with Hertz rental on site. Friendly staff and clean rooms. On premises restaurant is good as well.

Great hotel with a central location in Ann Arbor. Meets all the expectations of an SPG establishment. Very clean. Good service. Nice amenities.

Was at the michigan room for a wedding. Everything looked really nice. Food was great, and the staff was friendly. It was a nice place for a wedding.

This was a very clean, new hotel. I was there for a wedding and reception. The wedding was brief. The reception was very nice. Dinner was especially good for hotel food (I've had my share). I tried a couple of bites of others dishes and was equally impressed with the meals. The staffs service was quick, professional and very accommodating.

I went for a Saturday night wedding. The room for the ceremony was cozy and intimate and you could see the Bride and Groom no matter where you sat. The food during cocktail hour (sesame breaded chicken, egg rolls, spinach pies) were surprisingly fantastic, especially their sauces. The drinks were strong, which never happens at weddings and they even allowed you to get whisky neat, which most cocktail hours also don't do. The reception hall was beautiful and I loved how high the head table was so that everyone could see the bridal party. The tables didn't need table cloths because they were a shelacked (spelling? ) bronze look, which I thought made them look very high end.

Location and service have been great so far. The bathrooms are very small in the rooms. Expectation was a little more luxury than just a standard Holiday Inn room which is what we received.

Attending 3-day conference in a smaller conference room that was clean, up to date, comfortable. In-house catered food was OK. Would recommend it to others for professional events.

I work at a sister property in Detroit. My parents love to stay in this hotel when they visit us. They say that they are always treated like royalty and the food is outstanding. They do not travel too much, so thank you Sheraton Ann Arbor for making their experience so positive!

The banquet hall for the event was really nice. The staff that ran the banquet were very courteous very professional and quick. The food was absolutely delicious. The only challenge was that we had to walk quite a ways to get to the bar. I think that having a satellite bar with a limited selection of drinks would have made it easier.

The waitstaff were subpar but the food was great. Family style food service event. Not very coordinated on table cleaning between courses, but very polite, friendly, and accommodating. Possibly just short staffed. 4 stars. Would recommend for any other semiformal gathering.

Attended as a professional event, (a couple hundred people) not an overnight stay. We were served good prepared by the hotel and it was delicious. The facilities were clean and the staff continuously cleaned up after our messes.

My stay at the Sheraton Ann Arbor Hotel was more than pleasant with the rooms being clean and extremely comfortable. It is a quite place for people who prefer a quite environment. Also, the reception were kind and friendly.

So. As long as you don't look closely it is a nice hotel. The amenities are nice. The room looks nice. The bed is comfortable. However, when you are stepping on m&m's that were not vacuumed up a lot of the charm goes away. Or when you realize the bathroom was not fully cleaned, it's just not appropriate for a hotel that was $220. If I had booked the reservation the hotel management would have received an earful.

Enjoyed my second floor room. Quiet and comfy. TV's aren't very good quality from the little TV and a movie I watched. Buffet breakfast was great. Staff was friendly and attentive throughout the visit.

While the location was slightly difficult to find (though that may have just been me), the hotel was excellent. Good service and clean and large rooms.

While the rooms are fairly standard, the fitness center is one of the best at the local hotels. The restaurant is excellent as well. The club on the sixth floor has improved substantially over the last year and overs good dining options as well.

Staff was friendly and responded well to my needs. Great fitness center.

Great location and all amenities were exactly as described. Very friendly staff as well.

Stayed for one night on business, the room was comfortable, breakfast in the morning was good. I would stay again.

It's a basic hotel chain. Solid service, solid bar, off in an industrial park. This won't win any awards but it's my go to for business travel in Ann Arbor.

My family and I stayed at Sheraton; Boardwalk; Ann Arbor; MI, USA on 16-21 October at room 231. Unfortunately we didn’t enjoy our stay at the hotel at all because of the several reason. Most of them come from the cleaners. They were load and they hadn’t stop fighting to each other’s in the second floor corridors. Most of day I didn’t had a clean room so I end up to stay with them in room and ask them to clean my room properly. They didn’t provide us any shampoo and conditioner and tea and coffee. I should call reception to ask them to bring me some when I needed.

I left a brand new dressy spring/fall coat in the closet, and they never even called to say they found it! Obviously, when the cleaning lady came in to clean the room she must of discovered it! When I called, the housekeeping lady went to look in the lost & found she said it wasn't there. Hmmmm, someone had to take it! This hotel jacked up the price of the room for the Big Game weekend, and it was no where near worth the money. It's old and needs to be redone. The staff is rude.

We love to go to Ann Arbor and restaurant hop. We decided to take a short honeymoon after our wedding. When we decided to stay at the Sheraton hotel we expected a very nice experience. What we received was not that. It was exceptional. It exceeded our expectations. When we checked in the entire staff was aware that we were on our honeymoon. We stayed on the 6th floor in order to have access to the lounge. The associate that was working, Lindsay, knew our names and treated us as if we were family. We decided to have a bite to eat at the bar. The servers, Jeremy and Dan, also knew who we were and treated us like celebrities. Not only did they take care of us, the hotel took care of our appetizer and first drink. This will be the only place we stay when we visit Ann Arbor from now on. We were sad to leave. Thank you for the exceptional service and making our honeymoon memorable. Outstanding job! The Hebans.

What happened to the restaurant? I haven't been here in years and boy has the service gone down hill. The old manager was a nice young guy who always stopped by our table. Everyone looked happy working there — now it seems to be the opposite. It used to be my favorite brunch in town. I definitely won't be returning.

I stayed here for a weekend layover whilst on a business trip. The hotel staff were very attentive and provided a great customer experience. The hotel was clean and stylish and the rooms were great. The bed was amazingly comfortable — like 'most comfortable bed I've ever slept in' comfortable. One great feature if you stay on the sixth floor was the Club Lounge which was a great place to go for a quick snack or a coffee before heading out. They have fruit, pastries, cereal and an awesome coffee machine. They even catered to my dairy intolerance with Soy Milk. The location is good being very close to the Briarwood Mall and a short drive into downtown Ann Arbor. For me it was the perfect place to explore Ann Arbor and other areas around Detroit if you have a car. Ann Arbor is a great destination on its own however is still a fairly short drive to explore places like Detroit, Royal Oak and not far from the Outlet Malls at Howell and Great Lakes. Would I stay here again? Absolutely. Would I recommend for exploring Ann Arbor and Greater Detroit area? Absolutely.

Very friendly staff and the room was very nice — Super Clean.

Good value for your money. Clean quiet rooms, good food.

Stayed for several nights on a work trip. Large clean rooms have good lighting, and the beds are quite comfortable. I did not eat in the restaurant or order room service, so I can't comment on the food. Was glad to have the option to waive daily house keeping for a $5 food credit voucher! For those without a car, it is a ~$12 metered cab ride from downtown Ann Arbor. One major drawback: the in-room wireless internet speeds were terrible during my trip. The performance was so slow, I was unable to do basic email on my laptop. I was better off tethering to my mobile device that was only getting spotty H service.

Absolutely horrible service! I highly recomend you use a different hotel. I used the car service they provide "Michigan Green Cab" and found the briver "Bill" to be rather fowl in aroma and I was overcharged by the driver/hotel. How can the hotel recomend a service like this to a client that is so awfull? The food is not that good and way overpriced. Also the room had a stench that was very unclean.

Always friendly. Have rented here probably about 5 times. Always have cars good on fuel economy. Best price in town.