SureStay Hotel SureStay Hotel by Best Western Cedar Rapids

Hotel

Tried to inquire about room availability. Hotels are in high demand right now in town and every place I've called has had the decency to tell me they're booked up. Whoever is answering the phone here just picks it up then hangs up right away even if you call them several times. Don't bother. The place seems like a dump anyways.

The bath tub was hairy, the tub wouldn’t drain, the towel rack was coming out of the wall, the towel rack outside of the bathroom didn’t even have a bar, the hall ways were dirty like they hadn’t ever been vacuumed. I do not recommend.

Reasonably price, very clean rooms, staff were super friendly and professional!

Everything we needed. Clean and Comfortable beds. Breakfast included waffles, biscuits and gravy, muffins, bagels, yogurt, cereal, fruit, milk, juices and coffee. Would definitely recommend and stay here again.

Worst place I’ve ever stayed in. It was filthy with hair all over the shower and bathroom area, cobwebs in all corners of the room, and the chair had an unknown white, crusty residue on the seat. The air conditioner didn’t ever get our room cool. It smelled like a musty basement. The sink faucet leaked and the toilet wouldn’t fill without manually re-setting the tank. The staff refused to retrieve an item we had left behind. Terrible. Terrible. Terrible.

Clean and spacious rooms, friendly and helpful staff, good continental breakfast, and a pool.

For $55, it served it's purpose. Conveniently located & close to many eating options. Beds were clean & comfortable. Small swimming pool but kids enjoyed it. Room smelled like mildew/musky but once in there it subsided. Air conditioner was ice cold, until 5am room was warm. Bathroom was dated. Tile floor was disgusting & could use a scrub! Double queen room & bathroom was only stocked with 2 towels. Breakfast was sparse. They were out of milk at 8am. Kids were not pleased.

A good value for the money. Room was clean and everything worked as it should. Also, the fact it is in an area with lots of eating places within walking distance is a plus also.

Decent room. They had complimentary beer on the day we were there. Tasted great after a hot ride on the motorcycle. Very good breakfast.

There pool isnt that big but on the other hand there rooms are not that small maybe medium size they are very friendly and there prices are very reasonable.

Hotel was decent. Beds were comfortable. Breakfast was okay.

Hotel staff was really friendly, the active staff made me feel safe as I was coming back late night. I would book a motel here again!

There were cum stains on the sheets when we first entered the room and staining from feces still in the toilet. This hotel is disgusting. When I asked for new sheets I was handed a pile of sheets to fix it myself so I had the great pleasure of changing out cum stained sheets during my vacation. Disgusting!

Very poor rooms. They have mice problems really bad. Swimming pool water was dirty. Bathroom toilets wouldn't flush properly. Shower head very little water running through. Will never stay there again. No magement at all.

Clean, friendly and the beds are great! The decore is dated but that's not a big deal.

They went above and beyond for my robotics team. There was nothing I could have asked them for that they didn't offer first. 10/10, will recommend all day long.

Very rude staff and was harassed by people hanging out in the lobby. Showed up to check in early and after seeing the dirty room and unprofessional staff we walked out! Would not recommend to anyone, be careful looking for a budget hotel — this is what you get!

Fairly nice room overall for the price. Our room came with a refrigerator and microwave. I ❤ that it's a pet friendly motel! Worked out great for us and the beds are awesome!

Its was nice it was very understanding about switching rooms cuase phone didnt work so that was cool.

The staff at Hometown are like family. They watched over me when I mentioned that questionable men had checked in. They ended up kicking them out due to bad behavior. One man was taken to jail. I knew I was safe there. There was super great breakfast and always coffee and an apple. Very clean and professional staff all the way around.

Truck broke down and company put me up here and after long day James was a breath of fresh air! Very outgoing and accommodating! Kicked backed and chatted! Upgraded room.

Great staff and breakfast. But thin walls, and voices carry through the heating unit. I didn't get much sleep because I could hear everyone else who wasn't sleeping.

No one cleaned our room, our friend’s bathtub wouldn’t drain, our toilet was clogged, the couple staying next to us were screaming at each other at 5:00am and the final straw… a mouse ran across the floor in the hotel’s public restroom!

The hotel staff was very nice and friendly and always greeted us with a smile. The rooms have been remodeled and the beds were very comfortable. The continental breakfast was really good. The whole family was able to enjoy the pool as well. We would definitely stay again.

Get what you pay for. Good rooms, good breakfast, clean atmosphere. Better than anywhere else at price range.

Our stay was ok. I think they are remodeling this dated hotel. In the process of changing beds. Received a good rate. Would not be worth more until more renovation is completed.

Older place. Nice staff and clean. Good for the value. Had everything I needed and was quiet. As a woman staying alone, I felt safe there.

The room was fairly clean. However, the ac unit was frozen up with frost all over the coils. We slept with the window open to keep cool. The bathroom was acceptable. Breakfast the next morning was OK. The price was very good and that helped make the overall experience acceptable.

We are writing after checking in and finding what looked like black mold in our bathroom. We brought this up to your staff and they made an excuse about the plumbing and that they weren't supposed to rent out that room but assured us repeatedly that it was safe. They didn't offer us a new room at any point, despite our obvious concern. We witnessed stained sheets, spiders in the bathroom and moldy carpet, as well as a dirty mattress that was in the parking lot all day. The central door is unlocked and accessible by anyone who walks by. And you're automatically greeted by the smell of smoke and yet another dirty mattress crammed behind a couch. We did not end up staying the night and will be requesting a refund. If I could give negative stars, I would.

Clean rooms and pleasant staff. The walls are super thin so I could hear what sounded like normal level conversation. I used a white noise app to block out the sounds of other guests. Bathroom was super tiny, like sit on the toilet and you're touching the side of the tub. It's really affordable and is clean but I'd spend the extra $10 a night and go somewhere else.

Pool was way too cold. Y even have a pool if u don't want people to swim in it. Breakfast lady was great but y can't she get some help.

The location was great, everything you would need was close by. The rooms were up to date and the beds were actually comfortable. The workers were friendly and very helpful. Will definitely be back!

Friendly staff, clean comfortable rooms. Good stay for the money.

Very dirty and the bathroom was falling apart. Didn't feel safe in there.

Great service! They even upgraded our room, as the one we booked was somehow unavailable!

The staff was great! They were very kind and accommodating. The room was just barely clean, the sheets were thread bare and the bedspreads were dirty and covered in hair.

My boyfriend and I wanted a night away. I booked after talking to staff at the hotel. We checked in and went to our room to find no Wi-Fi. I had work to get done so no Wi-Fi was a huge inconvenience. My boyfriend went to the front desk and she informed us that the Wi-Fi in that wing wasn't working but that she could move us to another room that would get the Wi-Fi from the other wing. Ok. Great. We moved to the new room. We get there and ended up figuring out that we in fact could not get Wi-Fi signal. Throughout our 1 night stay we also found that the microwave didn't work, the fridge never got cold, and that after the TV ran for a bit the sound became distorted. The sink had toothpaste in it from a previous guest, the coffee pot had used grounds in it, and even the dresser was in disrepair. I know you get what you pay for but it was even on special with expedia! When we brought the issues up to the front desk attendant we basically received a sorry not sorry. Truly bad experience.

I have received terrible customer service from this hotel. I needed to cancel my reservation. When I called the hotel using the number on their website I was placed on hold for 15 minutes. I finally got discouraged and hung up. I have tried to call them back several times and no one has answered the phone.

HORRIBLE! Worst night at a hotel EVER! I should have turned around when I saw they lady at the front desk with a dirty shirt on wearing rubber gloves! The room reeked of this smelly smell and the bathoom smelled like skunk urine, there was EVEN a dirty ring around the sink like someone JUST left out the room! I will NEVER stay here agin. I layed my shirt on the bed and when I put it on, it reeked of that AWFUL smell!, If it wasnt 1 AM and I werent so exhuasted and had to be up at 6AM, I would have walked right back out, but my card had already been charged my card! I CAN STILL SMELL THAT AWFUL SMELL!

Made a reservation, arrived, reservation was given to someone else and there were no rooms. One look around told me that was probably for the best as this place is very dirty and there were smokers everywhere. The lady at the front desk was Indian with a thick accent who spoke poor English. I had difficulty understanding her and she quickly became angry at me, not at herself for not speaking the language of the country she's living in. There were four truckers outside heckling people who walked in and out the door. Creepy.