Review of Comfort Inn & Suites Cedar Rapids North - Collins Road 2*

I went in to drop my daughter off with a friend of hers. Debbie stopped me as I was entering. She asked me where I was going… what room number. I told her a was not sure I was bringing my daughter for her friends birthday. I told her I was sure I could find the party on my own. She said and I quote" Don't get smart with me, I need to know whos in my hotel! "She said and we dont have birthday parties here do you have a name? I only new the parents first name so I asked my daughter she told Debbie the last name. Debbie put the name in, my 8 year old told her its not a big party she only invited 3 friends. Then she said we have noone here by that name. So I went to my car and got the invitation. Debbie called the parent and then gave her the 3rd degree… what room are you in, how many people are with you, how many more are coming. Then she said… your room is not large enough for 5 people. The parent had a suite with 3 queen size beds and another room across the hall. Even after this horrible experience, I thought oh it would be nice to spend a night here as well with my other 2 kids to swim and relax. So as I'm driving home, called in to find out the price of a room for the night. The first call I made was answered and immediately hung up. Second call I made Debbie informed me that there were 3 people in front of me and she didn't have time to assist me. She told me to go on the website and inquire about the cost and or make a reservation. I was very irritated. I will keep my money in my pocket. I don't appreciate her rudeness, and lack of respect for customers. I used to work for Choice Hotels and this is not acceptable Hospitality. Debbie is going to ruin your business.