Review of Extended Stay America Select Suites - Chicago - Naperville - East 2*

General manager and some staff clones are rude and place has no real free breakfast as implies… just coffee and one kind packaged muffin or energy bar… if issue with unit and maintenance "person" has left for day and you have clogged toilet or leak that expect you to use plunger under sink and fix it your self or wait until next… THE REAL scam is they will try to stick one in a handicap open shower unit bath room for wheel chair access and a hand sprayer if not handicap need obviously to get rent income because most persons want regular tub and shower and when you ask to get normal room they try to belay and pretend no other room is available or convince you the walk in had shower is better hoping to frustrate you in time, but eventually give you another room knowing you get the scamming is BS… THEY HAVE no computer center for use to check-in airline flight or print boarding pass like most any even low end hotel typically do… Their laundry after wash still smells old/used and pillows are nothing to brag about… It was obvious other staff felt bad and embarrassed/frustrated knowing the general manager had guidelines to be followed they felt were wrong. It may just be this particular hotel of the franchise… It is clean I will give it that, but manager attitude sucks… they do lots of business and seemed ritually booked because they are relatively cheap… doesn't mean the hotel needs to treat people as cheap or be stingy only brands itself poorly. It was livable but limited appeal otherwise … folding laundry at the front desk… you got to be kidding!