Quality Inn & Suites near Six Flags - Austell

Hotel

Rooms looked like they were newly renovated. Beds and pillows were very comfortable. Close to several attractions! Hot breakfast was a plus. The staff were very friendly! Would stay here again if in the area.

Wasn't a great stay… made a reservation with choice, but when we got here it was a whole different price. No one wanted to accommodate us. Ok the furniture have old fashion furniture in it. Our fridge had hair in it. We stayed for 6 days and we might have saw an housekeeper twice, I had to call for one the first time (we did not have a "Do Not Disturb" sign out either) then one of the housekeepers tried to bribe my husband with beer. Foreday in the morning it gets hot, like they cut the air off. The toilets was getting stopped up (in our room, and my sister room), the card behind the bed must have a shortage in it because the lamp light kept cutting off and on. When the housekeepers did come they didn't wipe anything, one day they just took the sheets, shook them and put those same sheets back on our bed, the only thing I liked about the hotel was that they have stores and eating places surrounded by them. Maybe I wouldn't be complaining if the hotel was cheap, but they charge you an arm and a leg for that. I would not recommend this hotel to anyone, the beds wasn't comfortable, to me it just felt dirty.

I'm giving it 2 stars because while it was clean it didn't feel clean. The beds we're uncomfortable and the carpet had a smell. A smell I can't describe. It just always felt moist if that makes sense. The 2 stars are definitely for the front desk staff. They were helpful and always friendly. And did everything in their power to make the stay enjoyable. But you def get what you pay for. They also have a pool with great hours. The breakfast was a little lack luster but did the trick. There are hot and cold options.

If it was a zero that’s what they would get. I traveled there for a weekend only to find bedbugs crawling on the bed with my daughters. I called front desk and the lady comes up take pics of them crawling and takes one to the front for the manager to see. She told me they manager always says there aren’t any there, so that’s a lie. I bagged up all
our belongings in garbage bags so nothing would get in my car. Go down to speak with the manager Raj and he tells me he never had complaints before. I ask for someone over him with corporate or anyone other than him because he insist there were no bedbugs in there. He writes a phone number down and says the guy is in Rome Ga that I need to speak with and his name is Raj like his. He tells me that the guy will take care of me and my concerns. I called the number while standing there and his cell phone on the counter rings and my number is on it. I’m angry now because he’s trying to play me. He lied and I guess didn’t expect me to call while standing there. The hotel is nasty and everyone hangs outside on the balcony smoking all night. I have yet to hear from the General manager or anyone else with my concern. I would never want anyone to stay in that filthy place.

I would not recommend this place to anyone. I had a problem with bed bugs in my room I called to the front office for someone to come look she came and took pictures and took one with her. She told me the manager says there aren’t any there but they have had complaints before. She informed me the manager said he would refund me $25 and she said she couldn’t tell me what else he said. I sprayed and bagged up all our belongings so that I wouldn’t transport them back to my home. I go to the front desk to speak with the manager and he tells me he never had a complaint before, “I know that’s a lie because the lady told me”. I asked him for a number to corporate he tells me he lives in Rome, Ga and gave me a number and said that his name is Raj and they have the same name and he will take care of it. I called the number while standing there and the manager there cell phone rings and it’s my number showing on his phone. I’m highly pissed at this time because he lied and gave me his number instead of who I was needing to talk with. He then tells me that he can’t give me the mans mumber or that he couldn’t get in touch with them because the number is always busy. The hotel has drunks hanging around and people smoking outside the rooms all night. NEVER will I ever stay there again. They lie to cover up everything and knock twice and unlock your door and come straight in.

Rooms were clean. Great for the price. I was not able to do a late check out. After being told orginally I could.

Right in the middle of town. One of the workers did happen to get into an argument with me over ice cream, and she was threatening to call the cops and have my kids taken. Also threaten to slap me, with saying all of this in front of my kids, which is a 2 year old and a 6 month old. Me and manager did talk about the problem, but I won't be putting myself back in the situation again.

They were very nice people and help us cancel our rooms and book a new hotel.

Room was nice. The room was not ready when we got there at 6pm. Then we did not get a king room like we reserved on line. Very disappointed with that.

You could tell our room had been "cleaned" but was still very dirty… it had been "remodeled" but looked like kindergartners had done it… there was a hole left in the wall above the vanity, but was stuffed with tissues, walls had been repainted but things weren't taken off the wall, they were just painted around. The hairdryer was melted, cracked & missing the screen. Furniture was very old, damaged and need of repair… not to mention dirty. We had to clean the table before we could play cards in it. My older kids were wanting to use the "fitness center"… which was just another dirty hotel room with a few pieces of equipment in there… but they weren't able to use it due to what looked like two street walkers hanging out in there for hours eating burger king and staring them down. Pool area was disgusting… even though they did tell us it wasn't ready for use… but you would think they would at least make it presentable since everyone who drives up to the hotel sees it. Other reviews state, "it's good for the price"… I'm not sure how much they paid but I paid almost $100… for $100, I expect clean… I don't have to have updated or fancy, but I do expect clean. If I could give this place no stars, I would. The whole area on that exit was horrible… we received bad service at 3 different fast food places. We definitely won't be back. And I usually always stay at choice hotels, but this one is a disgrace.

The TV was not programmed with Directv remote, so I had to get up and adjust volume. The breakfast was not great, the pancake machine was not working. The hotel was sold out and the manager fail to get machine fixed. My room did not get cleaned until 8pm. There was only 2 housekeepers on duty to clean a hotel that was sold out. Definitely poor management.

BEDBUGS… they dont even deserve 1 star but I had to in order to post this: THIS HOTEL HAS BEDBUGS & THEY DONT ACCOMMODATE THERE GUEST. No manager can all they wanted to do was switch rooms no your whole hotel is infected… please if you dont want to be ate up at night dont get a room here… just nasty they didnt do anything to the room but change the sheets next victim.

Very clean and comfortable room. There is not much to do in the area, but downtown Atlanta is a short drive away. Enjoyed my stay.

Its in a good spot by the highway. Plenty of places to near by to eat. The hotel staff was great, the house keeping staff lack in speaking English but were very nice people.

Highly recommended. The staff is really helpful and nice, and the rooms are very clean.

Check in and getting my room was fast easy and friendly. Got to my room and it was pretty rough. Needs updates bad. Looks like the same bedding has been used for 20 years. The pillows were small flat and all beat out of shape. The walls and tables were all scratched and scuffed. The room was dark. As I got up to leave the next morning I realized how narrow the parking lot was. I have a regular pickup truck and almost couldnt get it out of my parking spot because as the parking lot filled up over night it made it nearly impossible to back out of a slot.

I accidentally went off and left two king size down pillows worth $50 each, that were in 1100 thread count dark teal pillowcases but housekeeping said they didn't find them. I called back two hours after I checked out but they mysteriously disappeared. You would think they would employ more honest housekeepers. I definitely won't stay there again.

I read mixed reviews before I chose this place. My review is based on MY experience here. My truck is broke down in the shop an exit or two away from here. I chose this Quality Inn due to price and location. I'm 3 nights into a minimum 4 night stay and I'm quite pleased with all aspects of my stay. The staff has been 5 star friendly and helpful. My room, the second one as the first had a lack of hot water problem but I was quickly changed to a different one, was clean and is comfortable. The walls may be a little thin but I'm a truck driver, it didn't bother me a bit, I'm used to a little noise. I haven't tried the breakfast yet so I can't comment on that, maybe tomorrow. The grounds are neat, it was New Years so the pool was covered, numerous restaurant choices and Walmart very close (within walking distance and I felt perfectly safe doing it), more TV channel choices than you probably need. I'm quite happy with my choice to stay here and would stay again in a heartbeat. I'd even travel a little to stay here, knowing now it's living up to its name, Quality Inn. Is it perfect? No, but it's beyond what I'd expect for the price I paid (walk in price no less) in comparison to other nearby choices. Note: the young "homeless" girl nearby here apparently is not what she seems. On a record cold night I bought a nice hot Waffle House dinner and large coffee for her and she turned it down. "I'm a vegetarian and I don't consume caffeine, I'm trying to eat healthy. " Really?

The front desk agent Laquita was so delightful and helpful with making my stay pleasurabl. My stay was great in spite of a snow storm. This hotel was on point.

Very comfortable little hotel. They were accommodating when we messed up our reservation and still got us in a room right away. Slept very well in the comfy beds. Nice TV. Warm shower. Lovely hot breakfast with a great selection. Thanks!

Room was nice clean and cozy but the staff needs to pay more attention to whom they give rooms. I prebooked then some with a similar name came in be for me and got my booking. Luckly they had another room available but if was handcap there could have been issue from moving me from ground to the second floor.

I had to stay here 4 noghts me and my husband and I have never been to a hotel and it was perfect… nooo complaints at all. Michelle and ashley are sooo amazing. The house keeping was perfect. Everything was gteat. This is the perfect place to come to. They made me smile when I was going through it. They really cared alot and went out the way to help. Thank you all.

For the price you really can't beat it. The beds are comfortable, clean and queen size in double rooms. The customer service is good and friendly. Parking lot is well lit at night. They have a decent sized breakfast with pancakes, eggs, sausage, muffins and more. Bathrooms are clean and newly remodeled. Quality Inn and & Suites is a motel with hotel qualities (at motel prices).

This place is great! I had an incident that happened the first night… but the manager compensated me for that. The rooms are up to date and clean. Breakfast is your traditional continental breakfast with a few perks. The front staff during the weekends and evening is ok. I say this because of my incident. I believe Ashley is the front desk manager which I see why! She's cool. Calm and collective. I've always had a friendly experience with her. Location was fine. My overall experience for the price was awesome. This is coming from someone who travels constantly for work.

I checked in and the lady at front desk was very accommodating they didn't have room I booked but they got me in better room miss Ashley was amazing and house keeping cleaned my room and changed sheets every day with out me asking the lady that did breakfast was very sweet and she kept checking on us I would definitely recommend this hotel to everyone.

Good service with fair price, good staff attention new bathrooms Pool laundry Breakfast.

Its was just ok. The room was fine, but lots of sketchy individuals roaming the parking lot trying to get your attention… most carrying beer. Had to wait on evening desk clerk to finish her personal call before she could get time to check me in. The morning lady was much more pleasant and helpful…

My visit for a family vacation. Out of the 5 rooms 2 of them were in decent condition. This hotel is very old, rooms are small and cramped. A few of the rooms had a horrible smell in it. We complained at the front desk and all they could tell us was to use a freshener to get rid of the smell. The only good was it was close to the theme park, but the area was an old area with homeless people hanging near the hotel. Cheap price yes but cheap isn't always good! Will never nor recommend this hotel to anyone on a budget.

Plenty of pillows, great shower, and clean pool! We missed the window for breakfast, but the staff got us a couple of muffins from the pantry. They even extended our checkout window so that we could swim in the morning! Thanks!

Only because there is no zero. They told is they were running out card for 1 night yet ran for 2 leaving us out of state with $4 to our name. We have to check out by 11am? And go where the refund on card takes 48 to 72 hours. So… again their screw up and were stuck out of state with no money. Not even an apology. Nasty hotel and extremely RUDE staff. I recommend NO ONE stay here ever. Choose any hotel except this one. They also will not accept your choice hotel points. Trash and unacceptable rudeness. We are now 300 miles from home with $4.

I have nothing negative to say at all. Room was very clean and spacious. The woman at the front desk, Alexia was so helpful. We got there early and she went way over and above to find us a clean room.

Employees are very helpful and a pleasure to talk with. Everything works great in my room, and room is really nice for the price. A great quality for the price range. House keeping has always cleaned perfect everyday, not missing anything. For my two weeks there it's been the best I have stayed in anywhere! Will stay at this location again for sure!

Our first room had a broken light bulb on the night stand when we checked in, but the staff was very apologetic, and switched us to a different room so we wouldn't have to worry about broken glass. Things happen, but at least they worked well to correct the problem!

This is a quite nice hotel. The rooms were quite clean and comfortable, with all of the amenities found at typically higher end hotels. One negative was that the room seemed to be freezing at night no matter what the temperature was set to (and it was hot outside when I stayed there. ) The breakfast in the morning was very nice and had a baller pancake machine. There were plenty of food options within walking distance which was great. The staff seemed friendly and helpful. I would recommend this hotel for those who are wanting to save some money but also be comfortable.

The staff was very helpful and very good breakfast was cooked daily.

Good room and nice people working there.

My mom wanted to come here, but looking at the reviews I thought we shouldn't! The hotel was fully booked which I was surprised and pretty relieved!

The room is awesome. Great TV flat screen. Good a. C… But the efficient toilets tend to over flow. But beyond that. A perfect example of a hotel for the average person!

The WORST Experience & Hotel ever! They charge your card instead of refunding your money. I have a 84.49, 90.49, & 256.00 charge on my card from them & I only stayed one night at the TRASH BAG. The manager is bullshit as well. Steady giving me the run around about my money. My advice to anyone visiting Georgia DO NOT BOOK HERE.

Very clean great staff Choice when I return to atlanta.

Cheryl at the help desk was so sweet! And the prices are reasonable. Definitely will be coming back.

Worst Hotel ever! I missed my flight and they charged Me $79. God alone will punish u'll.

Hosts Cheryl and Megan went out of their way to ensure comfort. Manager re-assigned room when cleanliness was a factor. Walk to restaurants and closeness to highway was great. Hotel is old and tired but guest service was very good.

Wifi would not connect, shower was dirty with hair everwhere, towels had an awful order and stains all over, pool was covered during our stay although they said it would be open over the phone, drink machines around the hotel were all out of every drink choice, and said over phone that room would be 50 but when we arrived the price was changed to 85. Gets 2 stars only because I slept good.

Its great lol we still here great view TV shower beds and all.

Had a horrible view of a nastt pool. Mosquitoes everywhere.