Review of Embassy Suites 3*

Terrible experience. I walked out and took at least 5 other patrons with me. I was there to attend a 2-day seminar. Day one was great. Day 2 parking was suddenly and inextricably not complimentary ($8 per person). The manager and staff wouldn't budge and said we should just have be grateful it was accidentally free the day before. I decided not to budge either. We all ate lunch at their restaurant the first day (a combined bill that exceeded $140), so to greedily grasp $42 in parking, they lost not only the $42 since we walked out of the seminar, but also the extra day of lunch, and potentially positive reviews instead of this negative one. We weren't the only people who left either. I would venture to say Free Pryor seminars probably won't be using them again, either, after they receive several demands for a refund today, since they did not disclose parking would be charged. It's too bad incompetence and poor customer service still exist today, but I can say Embassy suites on Westshore is still afflicted by both. I would be embarrassed if that hotel was part of my district. That type of experience simply shouldn't happen, from the bottom up. If the concierge or manager can't make a call to save 6 clients, then the chain has a serious leadership problem. Just disappointing. As far as the hotel itself is concerned, location is okay. 10 minutes from the airport, 15 minutes from downtown, 45 minutes from any beach. The pool, for whatever reason, is on the busy highway side of the hotel instead of the quiet neighborhood side and is creepily overlooked by a high rise office building (who wants to be stared at by bored office workers while lounging at the pool? ). Cleanliness is decent, but not top-notch (shocker). It's across the street from a (mediocre) mall and within walking distance of a few fast food restaurants. Okay for a business trip, definitely better options available for pleasure or vacation (for example, the nearby Westin at Rocky Point). If you still choose to stay or visit there, good luck.