Review of Hyatt Place across from Universal Orlando Resort 3*

Marilyn E.

11/25/2017

Respond
1/10
First off, the staff is nice. I have no complaints with personnel… Other than they gave us a room right next to a construction site that starts working at 6:00 am (yes, Saturday and Sunday too! ). I was never informed prior to my reservation either. I would have paid more to be able to sleep in the morning had I known. Breakfast: The food sucks! Not only does it taste bland but, they remove everything 15 minutes before… So hurry down to get your cardboard eggs! The layout makes getting food chaotic. They have ZERO trays to offer you if you want to bring food upstairs to your sleepy kids… I was offered an 8 × 11 cookie tray. Yes, a small ass baking tray. Elevator: Takes an eternity! The panel looks all scratched, coming off the wall, and old. Bedrooms: Not big. The bottom box of the bed looks stained and old. Bathroom: Unbearably small… And I am not a large person! Even my tiny 8 year old had issues closing the door. The door is placed maybe 1 inch away from the toilet bowl. A heavy person would need to stand in the tub to close the door. Also… There was mold in the shower. I hate mold! Vanity Area: The vanity/sink is placed directly in front of the beds. So the others can't watch TV in peace or sleep if you (like me) have to blow dry your hair. Pool: The pool is small. Looks like a motel pool. It's supposed to be heated but, I can't verify that for sure. Shuttle Busses: You have to get a "pass" to ride in the morning. Bring an umbrella because you have to stand in the corner of the street without a roof for the bus. After we knew this, we decided to take our car instead of getting wet in the rain. Overall: I would not rent here again. Hotel is not up to par. Maybe I'll go stay at that hotel that kept me up with the construction… At least it'll be new and there's no more room for more construction around it. Not happy at all with our stay. We ended our trip a day early because of the hotel quality. Won't come back or recommend to anyone.