Review of Hilton Daytona Beach Resort 4*

You can't beat the location and the rooms are more than adequate. 1/3 of the staff I interacted with were rockstars but some of them were woefully inadequate. Check in time was later than many hotels I've stayed in but I waited until 4pm. I pulled in to ask where self parking was and the attendant directed me into the valet line where I was stuck and couldn't get out to self park if I wanted to. Self parking was across the street and I had luggage/lap top/ loose clothes to carry in so I went ahead and paid the extra for valet. I went inside a little frustrated with my arms completely full to find that my room wasn't ready. I asked when check in was and they told me that I wasn't early but they just didn't have a room ready for me. I asked how long I needed to wait because I had all this stuff in my arms and they'd already taken my vehicle. They asked around and finally found me a room… In "the north tower". The North Tower is a pretty decent walk away and even then I was at the furthest end of a hall when I got up to my floor. When making a reservation again I'd definitely request NOT to be in the North Tower as it feels you are in a different hotel. I called to get something out of my vehicle and they said that I needed to go over to the south tower to retrieve my vehicle but I insisted it be moved to the north tower garage and they did but it took some effort to get them to understand. When I finally left I called ahead to valet but they didn't bring my vehicle out. When I got to the valet window a few guys were talking and a girl was playing on her phone. I had to yell through the window several times to get someone's attention because whatever was on the phone was apparently more important than doing her job. I did grab a drink at the Hyde Park restaurant that evening. There were not very many people inside the restaurant or bar area but the bartender seemed very busy and completely inattentive. A lady came in and was trying to get service at the bar and no one came to help so she tried to get seated outside and it took a while, they finally came back inside because there wasn't a table outside so she ended up back at the same place at the bar and I had to explain to her that it had nothing to do with her but that the service was just extremely lacking because she was wondering why she was being ignored. Again, A+ for location, room and overall environment. B+ for front desk service if we don't count the room not being ready and being placed in a room so far away from everything and a D for valet and the bartender (that day).