Review of Sonesta Denver Downtown 4*

This hotel was a true disappointment. Upon arrival I was told that they didn't have any rooms ready since I was there prior to the check-in time. Someone else in my party checked in ahead of me and got the last room. After going upstairs and discovering how small it was he returned to the front desk where I was still waiting for a room to open up. They gave him another room. In other words they did have other rooms ready but they were presumably too disorganized to know what was going on. During the course of my stay, the housekeeping staff was completely inconsistent. They would fail to restock the coffee or the bottled water or other amenities in the room. There was a piece of fuzz on the floor during my entire stay so I know it wasn't vacuumed. Additionally the carpet in the elevators didn't look like it had had any attention in quite some time. Another annoyance is that it seemed like I had to have my room key reprogrammed every time I tried to use it. They told me not to place it near a cell phone or near credit cards. Even when I placed it in a pocket by itself it wouldn't maintain its magnetic encoding. I got two replacement cards while I was there and they behaved the same. I've never had that problem in another hotel so I'm not sure what was up with that but it was annoying. I know at least once it was human error when the person at the front desk told me the card had expired prior to the end of my scheduled stay. Overall this hotel was a place to sleep and not much more. If you're looking for anything beyond that, look elsewhere. There's plenty of other places in the immediate area.