Review of South Coast Winery Resort & Spa 4*

I have stayed at a lot of hotels around the world, everything from the motel 6's to the 5 diamond resorts and none of them have ever treated me like they did by locking me out of my room and not having enough staff to help me at the front desk within a reasonable time. I think waiting at the front counter to get a key for 25 minutes is unacceptable. I will never go back nor will I ever recommend anyone else to go there. We were locked out of our room because we decided to go for a walk before we checked out. Have never felt so violated and embarrassed as I did that day in front of 2 other couples who were with us on our recommendation. This happened over a year ago and i'm still shocked at the way we treated by the staff. Okay, I'll start from the beginning. Some of our friends and us decided to go to SC Winery because I had been there once before and enjoyed the whole experience, especially the balloon ride. I made the reservation for 3 rooms, one night stay. We got up in the morning early went for the balloon ride, got back, had breakfast strolled around the grounds tried to get a massage for the wifes, all booked (good for the resort, they were full, no more availability). Went back to our room and decided to go for a walk before checking out. I called the front desk to let them know that we will check out once we return from our walk. All seemed well. We had our our "do no disturb" sign on the door and the maids went in anyways. And I know this because we were on the first floor and I intentionally left the patio door unlock. When we returned from our walk our keys had been deactivated. When I saw the line at the desk I decided to simply hop the little wall and go through the patio door only to find out that the door was locked from the inside. Only the maids could have done that. Took us over 25 minutes of waiting to get a new key that would open the door for us to get out of there. And we ran out.