Review of Bay Front Inn 2*

THIS PLACE DOESN'T DESERVE A SINGLE STAR! Called a day in advance to add another day to my reservation. Asked if there was an age requirement for the hotel and was told that I couldn't stay here because you must be 21 when checking in. Okay, so I explain to them that I was not aware of this and that I have stayed there two times prior. The office attendant says that he will ask his manager if they can allow this exception to the rule and call me back. Wait over two hours with no phone call back and was told that the manager was informed of this problem but left and is no where to be found and not responding to phone calls. I let him know that I must go home because its reaching night fall and I have no place to stay. I asked to be phoned back immediately to confirm that I would not be charged. No phone call back. The first night I was SUPPOSED TO STAY THERE I get a phone call at 12 am in the middle of the night with no voice mail. Call them back and get told that a manager will be in touch. Then about a week after the "incident" I get charged for the first night that I DIDN'T STAY AT THE HOTEL. What kind of piece of crap establishment charges people when they refuse you service and then never bother to call you back and discuss the issue. No receipt, no phones call back, nothing. After calling every other day and leaving messages with multiple people about the seriousness of my issue. About two weeks later I receive a phone call back from management. I explain the horrible situation that this hotel put me in and how upset I was about there service. The "management", I spoke to a woman named Reyna, paused for about a minute and then proceeded to tell me that "on my computer the room says that it was used. " I tried telling this woman over and over that I hadn't even stepped foot into the hotel and that it was physically impossible for the room to be used. Of coarse she just kept telling me the same that, "the room was used, " and that it says on the website that you must be 21. It obviously wasn't obvious enough or I wouldn't have made a reservation with them. It became ver y apparent that this woman's job WAS NOT TO HELP AN CUSTOMERS THAT HAD HAD DISPUTES WITH THE HOTEL. Her sole purpose was to make you feel so hopeless and gross about the situation that you took the loss. Not once did she take responsibility for the hotel staffs pathetic handling of the situation or even admit to any wrong doing on their part. Now luckily I have a very close family member that just so happens to be an attorney. My attorney contacted Reyna and discussed this issue but to no solution. Then Reyna proceeded to not answer or call back my attorney. A very threatening letter had to be sent to the hotel for them to FINALLY REFUND ME MY HARD EARNED MONEY. Its quite obvious that the owners and operators of this establishment are shady bad business owners and shouldn't be trusted with people's very private personal credit card information because they will try and take advantage of you if they see an opportunity and then proceed to tell you that somehow it is you fault.