Review of da Vinci Villa 3*

"WARNING your rates after your visit! " — After our stay at this place, we had an additional charge of $ 100 that we did not understand. After a phone call from France (and the amount that goes with it), we received a message stating that boudoir pillows were missing?! These pillows were not in our room at arrival time or during our stay, and of course, we strongly contested. A staff member apologized, spoke of a misunderstanding, assured us that we would be refunded immediately. Several days after, and two messages later, neither the money nor the amount of our call are today not refund. We are thinking that it is a dishonest reason from this establishment to charge us 100 dollars more and that we never seen the money back. This is really not normal. A 3-day stay in a room more than $ 400 a night (more expensive than our room overlooking Times Square in NY or that one 2 blocks from the White House! ). For this price: dark room, undecorated, no fridge, no microwave, no blind (insufficient venetian blinds), a small air gap, a ridiculous bath room (about 2mx2m), a door leading to another room which allowed us to hear the conversations of neighbors, a common wall with the laundry room and we could hear the washing machines and two other walls around the staircase with the lift sounds. Air conditioning is an extra module on wheels, not enough for the room. Anyway, despite of the strong heat in SF, housekeeping stopped them as they pass and we come back late in the evening after a long day trip in an oven! The door of the room overlooked an outdoor concrete walkway with a railing (as in motels) uncovered, from which we could see the Golden Gate bridge and the veterans memorial. Accessible to all, several customers came there and take pictures, day and night : — ( The elevators are old and when we arrived, we stayed locked and trapped in one of them more than 5 minutes. We have avoided them as much as possible. Anyone even no customer is able to enter in the establishment from two of these lifts from parking. Parking is not free, unguarded and expensive, space is limited, unreserved, and we dared not leave the car. Breakfast is served until 10:00 am in the Chinese restaurant next door. Not enough places for all guests, it may takes a long time before the person at the reception (which is however not friendly) places you at a table which is free. After 9:15 the buffet has no more fresh supplies (we tested: no more bread, bananas, pancake, orange juice. ). At 9:45, they ask if you need something from the buffet and begin to clear it while another person vacuuming under your table while you finish your breakfast. The kitchens are activated and available tables are reordered for service lunch restaurant, with tablecloths (which are not present at breakfast). In 5 weeks in United States, we had a very good service and experience, no surprise, good times wherever we went. Unless in this place! This is the worst experience that combines so much failings.