There was some kind of glitch with our Expedia reservation. We drove seven hours to SF to be told that we had cancelled our own reservation. The clerk at the front desk could see our reservation and it matched our confirmation number. When I told him I did not cancel the reservation, he said he believed me but it was Expedia or Booking. Com who would have to help me. He said he could reinstate the reservation… then said he couldn’t. When I pointed out that we would not have driven that far knowingly to a cancelled reservation, he said he believed me but his attitude was basically “Next in line? ”
I directly asked him to assist us, he said “we’re out of that queen room. You could walk to a different hotel and see if they have a room. ”
Next to zero effort to see if something else would work. Not one phone call to try to help. Not ONE phone call to try to help. Not to a manager, not to any other local hotels, nothing. Just an attitude like: I see your reservation, yes it matches your confirmation number but the system says you cancelled and even though I believe you when you tell me you didn’t, there are other people online so I’m done with you.
Not exactly excellent customer service. No, you didn’t get my business this time, because of whatever glitch happened. But your front desk clerk made it pretty clear that you don’t care if I ever book there again.
By the way, my per diem job includes as a task occasionally booking travel for that boss, who goes to SF for at least a week each year. I’ll be letting him know what happened here, too.
I see your reservation, yes it matches your confirmation number but the system says you cancelled and even though I believe you when you tell me you didn’t, there are other people online so I’m done with you. Not exactly excellent customer service. No, you didn’t get my business this time, because of whatever glitch happened. But your front desk clerk made it pretty clear that you don’t care if I ever book there again. By the way, my per diem job includes as a task occasionally booking travel for that boss, who goes to SF for at least a week each year. I’ll be letting him know what happened here, too.