Marriott Vacation Club Pulse, San Francisco Marriott Vacation Club®, San Francisco  

Hotel

Quirky on an Industrial scale! A hotel that rocks an urban, industrial, warehouse style. Spotlessly clean. Helpful, courteous, & attentive staff. Daily Buffet breakfast is included as part of the resort fee.
Great location being a short stroll from fisherman’s wharf, pier 39, & ghiradelli square.
The only negative point with this hotel is that the property only has single glazed windows. As the hotel is situated at the intersection of 4 reasonably busy streets, there is a considerable amount of noise, both from traffic & pedestrians, that is audible in the rooms & disturbed our sleep… particularly the road cleaning vehicle that passed nightly in the early hours. I would consider staying here again but would specially request a room that faced onto the courtyard rather than the street.

Rooms are clean and nice. Sound proofing is nonexistent. Everyone in our room was awoken at 5:30am by for delivery across the street. You can hear everything on the street as if the windows were open, but they weren't. If you want to sleep in, don't stay here. Breakfast is large and great spread. Location is close to cable cars and bus routes. Within walking distance of fisherman's wharf.

Great location, fantastic breakfast! The interior decorations are very nice. A subtle nautical theme. The parking garage is also pretty nice and spacious enough. The elevators do seem to take a while though. It's odd since they just service five floors. There's an urban resort fee for $30 but it includes access to the amenities (gym, pool) and breakfast. Omelettes, bacon, sausages, granola, yogurt, cereal, breads, about six selections for fruit, pulpy orange juice and apple juice, coffee, and fruit. The only thing missing was dessert, like ice cream or pudding. Our TV only had about six or seven working channels though. Most of them were news or weather channels…

Very fisherman rooms but in an upscale kinda way. Everything was well thought out and the room was very comfortable! Bell service was a big help with our bags and the morning breakfast was great! Also a bar at night that was nice or they will let you take wine glasses to your room. A little expensive but it's in a great location and you get a great room for the money so hey, we weren't mad about it. There is a $30 dollar urban fee per day (which pays for breakfast) and parking is about $50 per day, so plan for those. If you found this review helpful please give it a like.

Original architecture and different from the usual standard, very nice and spacious rooms.
Breakfast room inadequate for the size of the hotel, you queue and hope that no one walks past you to sit at the table in the general confusion. In hotels of this category there must always be the maitre of the room to regulate the occupancy of the tables. Average breakfast quality, nothing more than any lower category hotel. Slow Wi-Fi and continuous disconnections. Convenient parking in the hotel property. I do not recommend the valet parking service, with what it costs we had to arrange for us to move the car from the opposite side of the road to the one of the hotel to take advantage of the service, inadmissible in a hotel of this category and with those prices, if you offer the service in a busy city like San Francisco and you charge it, you have to help the customer and be willing to do it. Cost indicated on arrival 58 euros but in the final account they add an additional surcharge of 8 euros for the night without notifying the customer first.
In conclusion: nice hotel, not up to the category services.

I loved this hotel. We arrived a early around 10am and were so lucky that they checked us straight in. The rooms were of good size and clean. We were closest room to the road which I can only describe as living inside a Xmas tree on a highway. Light, sirens, trucks and non stop traffic. With no sleep I staggered down to the front desk at 6am and they just said no problem pack ur things and when u come back we will move everything. They couldn’t of been more helpful or understanding. So we left for the day and when we came back we were moved right down to the other end which was quiet and perfect. Staff were amazing and friendly and location was brilliant. Would highly recommend this hotel.

LOVE the industrial room decor and comfy bed! Very convenient location where you can walk or trolley to nearly everything. Nice hotel staff. The fifth star was withheld because the parking fees are steep; $50 self park, $58 for valet daily. And there is also a $30-35 daily resort fee, which I have yet to see/benefit from any resort type amenities. So when paying just over $400 for the room per night + parking + resort fee… a nicely decorated room just doesn't hold that sort of value in my book.

This hotel was great! The rooms were decorated beautifully — the pier theme was cute and well done. The breakfast wasn't the best but they had an alright variety. There was a high "urban fee" which basically only gets you breakfast and a few bottled waters. Also, there was quite a bit of street noise outside, so I would ask for a garden room next time. However, the location was great, and the hotel staff was more than accommodating — we arrived at 11 a. M. And checked to see if they could store our luggage and they actually had a room ready for us even though check-in wasn't until 3! All in all, great for downtown San Francisco and walking distance to pretty much everything.

Beside being at the ideal location, the room and the service were great from the start. Unfortunately my room was pretty noisy because the windows were very thin and the room on a busy street. I complained and the team was very reactive and understanding. They offered to put me in a very quiet and still very nice room. Great service!

Rooms here were great. Really comfortable and stylish. However I was there for a business meeting and the staff there never checked in on us and tried to nickel and dime us on everything including asking for water! Also be prepared to pay an arm and a leg in "tourist" taxes. Think it was around 70 extra a night! Breakfast is included buffet style. Don't expect pancakes and waffles, this is more of a eggs, toast, fruit and yogurt situation. Another thing to note — no on premise restaurant but I guess that's ok since there are tons of good places to eat just down the street.

Clean, stylish, and curteous hotel in the perfect location. Outstanding guest service from the front desk and housekeeping. Quiet at night in a safe and popular tourist area. Steps away from the pier and cable cars. Saw quite a few negative reviews regarding a "secret $30 fee". They are very upfront about the surcharge and it's fairly common in larger cities in my experience. It also allows for continental breakfast in the morning and bottled water in the rooms.

My husband and I love this hotel. It's clean, the staff is VERY Nice and helpful. It's within walking distance to Fisherman's Wharf and some other areas. Also they have a GREAT breakfast which is included in the resort fee you pay. This is a Must Stay place!

I stayed here three nights during a week long vacation. The price was excellent. The breakfast was very good along with the coffee selection in the am. The room was very nice and clean. The bed and pillows were perfectly comfortable. The barn door for the bathroom was a little annoying. Sometimes a regular door would be just fine!

Very nice, the room very clean, the service impeccable and very friendly.

We had a great experience at Pier 2620 Hotel! Rooms were very nice and clean, beds were comfortable. Customer service was excellent! Concierge, Ivy, was exceptional! We will definitely be staying again in the future!

Be sure to look at the photos to make sure you are comfortable with this type of decor in the rooms. Be aware there is NO RESTAURANT in the hotel, therefore no room service. They do serve a buffet breakfast every morning which is excellent. If you have tasks that require anything more than a dim light in the room you won't be happy. Only one place to plug anything in and it's in the wall by the desk. Couch was comfortable but no light near it. No night stand lights — only one long light fixture above the head board. I couldn't read in bed without the light keeping my husband awake. All of these issues were designed by someone who didn't allow for different needs of their guests. Staff was excellent, courteous and helpful. No we won't be staying there again.

Great hotel. Friendly service. Very good location. Fisherman's Wharf can be reached in about 10 minutes. Bike rental is also close by. Rooms are very cool made in warehouse optics. Top.

Nice place to stay easy access to water front, attractions, transportation and shopping. Room is modern, stylish, comfortable, friendly staff and substantial breakfast freshly prepared. Only negative is the very poor room lighting, dimmer than a candle in a cave; be prepared to use your cellphone as a flash light.

Excellent business hotel, lacks enlivened to make another type of hotel.

Nice place, people and service always came with a smile. Can't beat the location. Runs were decent size and temperature controls worked well. I will definitely consider again. Great deal from hotels dot com.

Convenient location next to tourist attractions. Rooms are small but neatly kept and clean. Staff are professional and helpful. Prices are high for the area, would try a different hotel in the future.

Well located and nice. You hear the noise from the rooms next door. Good gym.

Very good hotel, good location to inquire San Francisco.

I like how the whole concept is related to pier, harbour, warehouse etc. It's walk-able to the pier and really lots of good restaurants around. I think you can even rent a bike from the shop just across. Room is super spacious with big comfy bed and all amenities provided including coffee machine. The color theme is also very suitable for a good good rest. Staff look professional… but… I still do not get why they are willing to replenish mineral water if they clean up the room and yet refused to give it to us when we offer to off load them in cleaning up. But other than that small tiny incident, I'm still quite please with the whole experience and would definitely recommend it to others.

Stayed here on business. Awesome room! Super clean, comfortable bed, good shower (but it is soft water). A little noisy being right off the street level but got used to it. Be careful of the $30 “urban fee” but know it can be declined upon check in.

Great hotel. Nice breakfast. Hot and plenty of it. 4 stars because there was only 1 hook to hang the towels and there was 3 of us!

Everything was pretty great and upscale for the price. Freshly remodeled rooms and a fun vibe. The hot water ran out one day and had to take a cold shower. Also not a huge fan of the $30/day "urban fee" but it does get you a nice breakfast buffet I suppose.

Stayed at this location from Oct 28 thru Nov 4 2017. Hotel is very nice, room above average. Beds very comfortable and clean, hotel staff over the top. Loved Joanna (concierge) she helped make our trip so much easier, she is full of knowledge on everything in SF. The urban fee that is charged we felt was worth the money for the fact it included a full breakfast buffet and bottled water. Great location did not take long to get to any attractions u might want to do in SF. Also we did a wine tour, a little concerned because of recent fires, no problems, we had a great day. Do not plan another trip to SF but if I did would stay with Pier 2620 again.

Our room was far from the elevator but it was clean, modern and quiet. The location of the hotel was great for us out of town tourists. The breakfast was the same each day but good. Had 2 different type of eggs, sausage, bacon (really good), oatmeal and assortment of bagels and toast along with a nice variety of fresh fruit. The parking garage was conveniently located in the building so we didn't need to valet. The staff were very friendly.

Conveniently located near Pier very quiet good breakfast spacious room.

Very good hotel. It's in an ideal area. The concierge is very cool and super friendly!

Nice well maintained and clean hotel with industrial style room.

Hotel is amazing. Close to so many San Francisco hot spots, easy to get around town. The hotel is nice and modern and the staff is friendly. Style and convenience at its best. Highly recommended!

Location of the hotel is great. We love the decor and every about the room we are staying in. The only problem is the beds. They are way too soft, there is no back support. I know a lot of people may like beds they sink into but we don't. I guess it's more of a personal preference.

I had a great experience. Octavio does one of the best long island in town. And trust me he does. He also went above and beyond (and he is a bartender) helped me with charging my phone by asking others for help. I also want to add that the front desk ladies we're also helpful in finding my room and making me feel comfy. This experience was the frosting in the cake. Thank you guys for being such a great help in extending my memories to not just the area of San Francisco but my enjoyment in your location.

The hotel is at a great location. The room was nice and mostly clean (found some hair on the bathroom counter). But the room I was in just had four little lamps, one of which had a burnt out bulb, and so it was very dim in the room. Also, when I got there I had to check that the windows were closed as the noise from the street was so loud. There may as well have been no windows at all it was so loud. And one of the window latches was broken, so the window wouldn't lock; didn't seem very safe. But the thing that bothered me the most was that they charge an "urban fee" which according to their sign at the front desk and on their website, is to give guests access to "complimentary amenities" such as breakfast, Wi-Fi, coffee and the gym. Not sure what they think complimentary means. These amenities were advertised as free on the booking site. Appearing to have lower room rates just to get people to book and then charging extra fees for "complimentary" amenities is under handed, and I will definitely advise as many people as possible to avoid this place.

The rooms where exactly as advertised! Very pleased with the decor, the staff very helpful and friendly. The best location to vist the wharf and downtown area. Tons of Resturant with in walking distance. Breakfast buffet was top notch, not your cheap cereal and make your own waffle. Next time we come back to San Francisco we definitely will stay there again.

Very courteous and friendly staff. Very clean places. Very nice room. Proximity to several attractions and the transit system. I recommend it!

Good service clean rooms and nice good quality breakfast.

We stayed one night in the hotel. The room was BEAUTIFUL! Everything was perfect. The only reason I withheld one star is because you could hear the people walking around in the room above (their floor squeaked) and you could hear people talking in the halls. The complementary breakfast looked awesome even though we didn't eat, we already had plans. Great stay in an awesome room!

Very fisherman rooms but in an upscale kinda way. Everything was well thought out and the room was very comfortable! Bell service was a big help with our bags and the morning breakfast was great! Also a bar at night that was nice or they will let you take wine glasses to your room. A little expensive but it's in a great location and you get a great room for the money so hey, we weren't mad about it. There is a $30 dollar urban fee per day (which pays for breakfast) and parking is about $50 per day, so plan for those.

Beautiful and stylish rooms which corresponded very good to the pictures I saw before coming here (which is almost never the case in my experience). The location of the hotel is excellent as well. The room had a safe, a huge TV, a sofa, a refrigerator, a coffee/tea maker etc. Two bad things, the Wi-Fi connection was not very good (even on the first floor) and we lived close to the gym (the gym is between room 162 and 163) so you could hear people dropping weights on the floor very clearly. I would still recommend this hotel!

Room clean, spacious and very well appointed. The Hotel is located near Fisherman's Wharf and is close to several public transport stops that allow easy access to several points of interest (Civic Center, Union Square, Golden Gate Park). Great service.

I stayed at the hotel during a recent trip to San Francisco with my family. I found out about the hotel from a discount through trip advisor. The hotel was nice and clean. The staff were friendly and it had a fun industrial — modern feel. The hotel's parking rate is $48 per night, but there is also cheaper parking down the street on Bay and Jones (I think) for $32, which the staff helped direct us to. The location is great, and is very close to local boat tours and restaurants. My only complaint was that the walls seemed very thin so there was a lot of street noise and noise from the hallway all night.

Actually all right, but there are points deduction, because our room was not clean. Behind the sofa for example was not sucked determined for several months. The Straub was 2-3 mm thick fixed to the lamps.
However, the room was cleaned again and everything was ok in the end.
Two points however:
1. There is no coffee-to-go in Dec actually commonly in hotels in the United States lobby. But a good and clean Starbucks just around the corner (the one with the CableCar turntable)
2. Parking for the car is very expensive. $50 per day. But, that is in this corner of S. F. Unfortunately a common price.

The nautical theme was cute, but the layout of the building was confusing, and the signs were misleading at times. The biggest disappointment was the price for parking even as an overnight guest. However, the club lounge snacks and breakfast were enjoyable, and the beds were actually very comfortable.

Wonderful accommodations withing walking distance of a ton of attractions. Extemely friendly staff. Had club access which was great, but if you don't do that there is a Denny's next door for breakfast! Really great place over all!

A chic hotel, that sits around the 4 star range. It's well presented and the beds were comfortable, but we were disappointed there was no tea kettle or way to get boiling water. The bell-hop was very friendly and helpful. Reasonably large rooms, though incredibly poor "high speed Wi-Fi".

Very nice spacious rooms. Clean amd well kept. Johanna, weekend concierge is AMAZING. She knows the city and makes outstanding recommendations. Only downside is the rooms are noisy. You hear each footstep from the tenants in the room above you. You know exactly when your neighbors beside you go to the bathroom. Hotel is very convenient to all the local attractions.

A bit noisy. Double decker tour buses with PA systems go right along the building. The room doors are loud even when you try to close them quietly. Facilities are nice and we'll kept. The front desk and bellhop were very nice. Valet is a total joke one guy who sits in garage. Since the valet is in the garage the curb loading zone can be full. It was when he pulled my car around so he double parks me a couple yards from the intersection.

Too expensive for service.

Pier 2620 is a very nice hotel. Spacious bedrooms, nice beds, large shower heads. I got the club room but it is important to know this gets you free beer Sunday night through Thursday night and comp breakfasts every morning. I don't think it was worth the money unless you drink beer.

Parking fee was excessive. 50 bucks for 24 hour parking, not terrible but in my opinion way too pricey. The room itself was awesome, super hipster and modern. We enjoyed the location as it was close to everywhere we wanted to go. Would recommend, but maybe park somewhere else that is a little cheaper. Bar was nice also.

Excellent location, room was clean and spacious. Staff was very friendly and accommodating too. Breakfast is pricey, there are better options a block or two away. Would definitely recommend and hope to return soon!

I stayed here for a conference and it was awesome! The location is great, the rooms were clean, and the staff was friendly. The beds were comfortable and had plenty of extra pillows :)

I really liked it, huge room, 2 huge beds, great decor and very clean, loved it. Rod L Canberra Australia. Now I know what boutique hotel meant. Wow.

Rooms were very clean and spacious, front desk staff very friendly and helpful. Stayed here for 3 nights and the only negative thing I can say about this hotel is the price of parking on site, but found plenty of cheap parking in surrounding streets.

Firstly, I'm a local of SF. Therefor my staycation booking was to relax. So I enjoyed the amenities, comforts, and gym. However, on my last day the maid service knocked on my door at 8:30am for cleaning. I'm glad for efficiency but a little disappointed to have paid with my time, sleepless energy, and money: — (

Very accommodating and kind staff. No hassles about anything, clean rooms, great location for a great price. Good little hidden gem.

Clean, super fancy, comfortable. Great location.

The rooms are fantastic. Very clean and the beds are comfy! Very pleasant service from all the staff.

Great little hotel in a great location. Recently renovated (still ongoing renovations) looks very nice. Bar downstairs was nice and they have a self serve wine bar which is neat. They don't open till 3 or 4 but a nice little bar around the corner at the Hyatt. Very high priced would be my only complaint but not worth taking a star away.

I loves the industrial design. Very comfy bed. I thought this was amazing value.

Newly renovated room. Great customer service. Overall great experience and location is perfect.

My Husband and I loved this hotel! The location was amazing. It was close enough to Fisherman's Wharf to walk everywhere but off the busy streets so it was easy to grab an Uber and travel the city that way. The Hotel is under construction and they are doing a great job remodeling the rooms and lobby but you do not hear the work while you are trying to rest. I would stay here again and I would recommend others stay here if you are visiting San Fran.

Clean rooms, friendly staff, affordable price, nice location but Wi-Fi was terrible. It was just connecting with no service.

An overall good experience. Had some initial technical issues with the room keys that were resolved promptly. Customer service was real good. Location is in Fisherman's Wharf which is safe walking around the area at night. (Keep in mind that Fisherman's Wharf is very touristy. ) Considering the location, the price is pretty reasonable. Close to many restaurants and very easy access to cable cars and other public transportation. The rooms themselves are slightly better than average. Nothing wrong, just not that impressive. In essence, you are paying for a good location, which was good for us since we only had a few days to experience San Francisco.

Had a great time at the Pier 2620 Hotel! Location was a bit touristy, but of the hotels on the block ours looked the nicest (from the outside at least). Everyone was kind and helpful, room was large, beds were comfortable. Would stay here again, but I probably wouldn't be wanting to stay near Fisherman's Wharf again anytime soon.

I had a terrible experience at this hotel. Customer service is very poor (with one or two exceptions at the front desk), the bill was incorrect most times I stayed, and the management culture is very unprofessional. I won't be back.

Very nice stay — — highly rated, rooms clean and spacious, very nice linen, large TVs, very friendly and helpful staff, low price leader and great location. I'd stay here again any time.

Great location, very close to the pier and Fisherman's Wharf. Clean rooms, free internet.

My advice is to STAY AWAY! The location does not remotely make up for the horrendous lack of organization and ensuing chaos, followed by unprofessional and downright rude customer relations. After a manager, claiming to be "Allen" made it abundantly clear that he could not care less about me or customer satisfaction in general, I bailed and went to the Holiday Inn down the street. I have never had a poorer experience at a hotel in my entire life.

Horrible service. Dirty. Unprofessional. Worst hotel experience I've had that I can remember. Do yourself a favor and stay anywhere else. Trust me on this one.