Review of WorldMark San Diego - Balboa Park 3*

Victoria C.

08/21/2017

Respond
8/10
Balboa park, the hotel was beautiful, rustic and the balcony views were breathtaking. The staff on the other hand has a bit to learn, customer service was certainly lacking, without going into much detail, let's just say that my green money was welcome there but muy brown skin not so much. A little disappointing in this day and age but clearly these kids need to learn a little bit more about tending to customers, put your I phone down and talk to me, answer my questions and pretend like u r interested in helping me and not that I'm bothering u. Eddie was about the only smiling representative, took a little coaxing but finally assisted. We were the only ones checking in and the phones were certainly not ringing. 3 young boys at the service desk and none of any help. 2 young ladies at the "help" desk, sadly u 2 were also minimally helpful, one of u never put ur phone down the other was only interested in sending us 2 a presentation 2 buy more of a product that she was oh so poorly selling. Please dear be s bit more courteous with all, guests and owners alike, we are owners and u certainly didn't makes us feel welcome. Thank u as well for NOT informing us that we were there on a PARTY weekend, we certainly DIDN'T want 2 partake in that experience, I hope u SEE the sarcasm here. Finally, girl on the iPhone, I guess 2 pieces of candy were 2 much for me 2 have because u hid the bowl from plain site after I took the candy. I thought it was there for all 2 enjoy, I guess I shouldn't assume. Anyway Balboa park staff, not impressed… hotel is beautiful. Sadly I felt that the green was welcome, the brown on the other hand was a bother. Thank u.