Review of Bide-A-Wee Inn and Cottages 2*

On May 16, 2017 I spoke to a nice gentleman when booking a room (for July 6 to 8) with two queen beds for my family of four. Less than an hour later he called and apologized, stating that he was mistaken and only a room with a king bed was available and that he could provide a complimentary roll-a-away to accommodate my family. He stated that the room was large enough to comfortably fit all of us. It was slightly more in price but I agreed to it anyways. On June 29 I decided to send an email to confirm my booking and the roll-a-away as our trip was a week away. An email was sent to me at 8:50PM that night from the manager. This was the email: "We do offer roll-a-ways but we charge $25/night plus TAX for them. I am not sure who you spoke to that told you that we offer complimentary roll-a-ways. Thank you. Manager. " There was no greeting in the email such as "Dear Mrs" or "Attention so and so". Also, the so-called manager doesn't even put his name down. Then I get a call at 9:26PM from this manager. He never stated his name. He went right into stating that the roll-a-aways are not complimentary and also stating that my room could not accommodate four people and only 3 so could not stay in that room. He said the person who I booked with initially no longer worked at the place and not only that all staff is new as the hotel is now under new ownership. He said he was the new manager. At this point I was very confused and upset as my trip was a week away and I had no time to book anything. I asked him what my options were. He said he had the room with two queen beds (which I initially wanted but was not available), but it would cost extra. At this point, close to 10PM, I felt I had no choice but to pay extra for that other room since he kept emphasizing to me that there was no way our family of four could fit into a room with a king bed and a roll-a-away. BTW, we have 2 young children and we have fit into a room with a king bed and roll-a-away at other hotels. I asked him what if I had not sent an email to confirm my booking ahead of time. What would have happened if I arrived that day on July 6 to check in? He stated that he would tell us we couldn't have our room because it fit only three and we have four in our family. We would have to pay more for a bigger room or find another hotel. He was going to put us in that situation on the day we arrived! That is terrible service, and not to mention a mean spirited person! This new ownership/management is off to a bad start if this is the manner in which they handle customer interactions. When they took over after my initial booking they must have raised their rates as well because they quoted price for the 2 bedroom was lower than the price he quoted me at 9:26PM. Or maybe he knew I had no option but to go with that room since my trip was a week away and purposely charged me a much higher rate. I lost sleep that night stressing over my trip and the next morning immediately went to work trying to find a place that could fit my family. Luckily I spoke to a really nice lady at Deer Haven Inn and she fit us in. After booking at the new hotel I called the manager at Bide-A-Wee to cancel my reservation and express my feelings. Again, he didn't offer his name nor offer any type of apology to the situation. My advice to you Mr. Manager: if this is the career path bestowed onto you then you need to learn to be more personable, kind, empathetic, and understanding. And for Heaven's sake… introduce yourself!