Review of Ramada 2*

Natache T.

10/04/2015

Respond
1/10
My husband and I was in town for 2 special occasions, our 1st grandchild baby shower and also my mom was being ordained a Pastor. The first night at the hotel we had a hard time trying to turn the water on in the shower, we finally was able to make the water come out. The next morning when we were getting ready to go to church the water in the shower would not come on. So we called the front desk to let them know, the guy that answered the phone talked to us like we were dumb and never used a shower before. We explained that we have tried to pull the handle out several times. He didn't believe us and came by the room to show us how it works. He couldn't get the shower to work either. We asked for a manager, he advised us that the manager will not be I until 9, we asked is there another room available, he said they were booked. So we have to be at church by 830 its already 6:45, the front desk said that they would send maintenance to our room when they get in. We were very upset, we paid our money to get a hotel that at least have running water. My husband waited for the maintenance man to come, I went to my mom's house to take a shower. The maintenance man left a mess in the shower and on the toilet, the cleaning staff did not come until 330 and did not clean the bathroom very well, there was still a dirty foot mark on top of the toilet. When we went to the front desk and asked for a manager a guy came from the back, no name tag, didn't say his name, and hardly apologized to us. He said well what is he suppose to do? He could have comp the room for us, or even upgraded us to a suite or another room. Who wants to be stinky in 107 degree temperature? So long story short we will never stay at this hotel ever again or recommend it to anyone. And the pillows were hard as bricks.