JS Horitzó

We came here as a family of 4 in 2 rooms (room 317 and 315) and were so pleased with our experience! Before arrival I had read some of the reviews on here and was expecting the worst, however, the service here at the reception, the restaurant and the cleaners are impeccable. Super friendly, helpful and always greet us through passing. Our room was cleaned and we were provided with fresh towels every day!
The location couldn’t be better, right on the beach with loads of shops, restaurants and bars not even a minute walk out of the hotel! We only had breakfast included in our stay, but it was amazing! Food was alternated day by day and there was tons of variety for all, even my sister who is extremely picky enjoyed her breakfast everyday! This is my second time in Can Picafort and it was extremely enjoyable because of the hotel.
The rooms are fairly decent size, for 2 people it is perfect. Comes with a mini fridge which was lovely, a hairdryer in the bathroom, a safe etc. The balcony is slightly small and ours looks out onto the sea but is facing the other balconies from the rooms opposite us (which can be a bit uncomfortable for some but honestly didn’t really bother us as we were high up).
My only complaints — Wi-Fi is available however it is almost non existent, some days it would work for a few minutes to half an hour and others it wouldn’t work at all.

We recently stayed at this hotel. The biggest advantage is definitely the location — the beach is just a few steps away, which helped us enjoy our vacation overall despite some serious issues.
There were a few positive moments: the reception kindly gave us beach umbrellas free of charge, which was really helpful and saved us from having to buy one. Also, when our child accidentally locked themselves in the bathroom, hotel staff responded very quickly and helped open the door — we really appreciated that.
Unfortunately, there were several negative experiences that left a lasting impression. The hotel itself is quite old, our room was small, with a bad view, and we found hairs on the shower walls upon arrival — not a good start.
One evening during dinner, a female staff member (possibly a manager) began yelling at a waiter in the middle of the restaurant, in front of all the guests. It went on for quite a while, creating an extremely uncomfortable atmosphere. The waiter — who had been kind and attentive — ended up walking out in his apron. Our child was frightened by the shouting. It was completely unprofessional and inappropriate.
Later during our stay, around 9 PM, the fire alarm suddenly went off. Our child had already fallen asleep, woke up crying, and was very scared. The alarm kept ringing for a while. We packed passports and valuables just in case. My husband called reception, but they didn’t know what was happening either. It was very stressful.

This hotel is, without a doubt, one of the worst I have ever had the misfortune of staying in. We stayed here at the beginning of September and were thoroughly appalled. The reality of the hotel is a far cry from the misleading pictures, and the staff were astonishingly rude.
The half-board option does not include drinks with dinner, and we were charged an outrageous 3 euros for a small 500ml bottle of water. When we brought our own, we were treated with blatant disrespect—a staff member named Miguel snapped his fingers at us, as though we were pets, and ordered us to leave. This forced us to sneak sips of water like children hiding in a school cafeteria. The buffet was no better. The food was monotonous, with the same dishes served nightly, and the occasional, uninspired changes to a small food stand. Breakfast was equally bizarre, offering carrots and sweetcorn instead of beans.
The rooms were another disaster. The balcony was so cramped that sitting down was impossible, and to make matters worse, the bed sheets weren’t changed for six days. The air conditioning reeked of raw sewage, making the room unbearable at times. The shower was equipped with a flimsy curtain that flooded the bathroom, and the soap dispenser didn’t even function.
The hotel’s facilities were practically non-existent. There was no pool table, no ping pong, no entertainment—nothing. Anything you’d expect from even a basic hotel was missing.

Me and my daughter were here for 4 nights not too long ago. Thanks to Andrei in the reception, we got a nice room with a great sea view. He was very helpful and a kind young man; the staff were friendly in general. The bathroom is a bit small and old, and the door doesn't open fully, which is a little bit of a problem. The food is fine. We enjoyed the holiday overall.

Rooms are fine. Although the air con dosnt really work.
Cleaners and receptionists were lovely but the waiting staff are just RUDE I mean like your existence is of major inconvenience to them. One or two nice ones obviously but the ones that are unfriendly and unhelpful seriously need a reality check.
Locations great on beach front with bars extra a lil noisy at night but to be expected.

Close to the beach and a nice staff. I'll be back 👌🏻😉

Unbeatable location. I loved absolutely everything. I stayed in one of three stars. Both the facilities and the food are one star more. Staff friendliness is 10. I will certainly repeat. My daughter wants to come back tomorrow.

Perfect location so right on the beach. Very tasty breakfast and nice staff 😊

A few great days here experienced! Great location u very friendly staff 🥰 room small but clean…

Super nice staff, great location to the beach and city for strolling.

We can only recommend the hotel great beach location super friendly staff breakfast buffet brilliant buffet always great to eat from Laura I can not speak everything is and good we will be back.

I stayed for 5 nights, very friendly staff, breakfast bar was decent, Doris was doing great job keeping the room tidy. It's right on the beach, with all the shops and restaurants around. Outdated beds, other then that, no complaints. Would I stay here again? Yes 4 stars.