Sky Bel by Garden Hotels

I want to mention that it is not my habit to make this type of “criticism”. I usually choose not to consider the less good things and praise the positive things (the few reviews I've made prove it). However, this time the negligence of the hotel was abusive. Due to my profession, I am well aware that problems, in any business, can happen at any time. What counts is the solution we present, or the commitment and professionalism we dedicate to trying to solve these problems. In this case there was minimal commitment and zero professionalism.
I'm sure the hotel will certainly have excellent rooms (judging by the reviews I've read), with amazing conditions, but the room I'm talking about is not one of those. What I report is my personal experience, based on facts (I have photos), it is not a mere opinion of a purely subjective nature.
Room 01 that we were assigned does not correspond to the one offered in the reservation. The room they gave cannot be considered a standard quality room for a 4* hotel in this part of the world. I have a lot of experience in different types of accommodation throughout Europe, Africa and the Middle East. I know what I’m saying.
I could talk about the fact that the room is not in the hotel itself, but by a external access. I could talk about the fact that the door reader does not work, it is necessary to use a key and it is necessary to “fight” with the door to open.

Great location for our visit. A slight unpleasant smell to the room, we asked to change but they cleaned and for a while the smell improved but it returned so a visit to a local supermarket to purchase an air freshener helped. Bedding is definitely for German Clients and not U. K. Which wasn’t ideal for us. Breakfast was good with a wide selection and gluten free options were available when asked. It’s a clean and modern looking hotel, the roof top looked amazing but we didn’t use as the weather wasn’t that warm, but I guess in the summer could become crowded.