Ideal Property Mallorca - Villa Sammy

PORT SOLLER property managed by Ideal Property Mallorca. If you are considering renting this property near the Museum de Mer, I can advise after 2 months renting this property, it is well loved or tired and in need of renovations. The views and location are 5 stars. I did submit our review on their website but still has not been added to their other reviews. Beware!

They misrepresented amenities of their property. Specifically a garage. It did not exist and when we arrived the “garage” was a store. They are unaware of their specific properties. No answers to multiple phone calls during day of check in. No heat in their property when it is 0 degrees in January. Communicating with them has been AI, bots or simply unresponsive. It’s been a long fight with air bnb to get a refund due to host misrepresentation. Stay away from all their properties due to dishonest business.

I had a very unpleasant experience renting a house in Palma de Mallorca (Ca Na Venta) through Airbnb with this agency. When we arrived, the house smelled strongly of mold, the front yard was full of dry leaves, the barbecue was full of ashes, and basic items like sheets and pans were missing. We had to clean everything ourselves just to be able to stay. The pool was dirty, and the furniture was old and in terrible condition although the house itself could be nice with proper care.
We stayed for a week and left everything spotless we even washed all towels and bed linens. But 13 days later, the owner falsely claimed we caused almost €2, 000 in damages! The cracks he mentioned in the barbecue are clearly visible in his own Airbnb listing photos. He also complained about a stain on an old ping pong table we never used and blamed us for the door seal, which was already dry and damaged by time.
Airbnb initially said I had to pay and even tried to charge my card. Only after I said I’d take legal action and report the case to consumer protection agencies in Spain and Europe did they admit I didn’t have to pay anything. In the end, Airbnb closed the case and paid the owner about €400 from their host fund.
⚠️ Be very careful with this agency. They act dishonestly and try to make guests pay for pre-existing damages. I’m sharing photos as proof so no one else has to go through the same problem.