Review of Hotel Vibra Mare Nostrum 3*

We arrived and were told our room was not ready (which was fine) but the man whom we spoke with took all our information so that when it would be time, it would be a smooth transition. He also mentioned we could store our luggage in a secured and locked room. We walked to the room and the door was wide open. Guests were coming in and out and there was food and alcohol in the "secured" room. We still left our belongings in there and when we came back to take our items out, people were changing in this room. Leaving items in there was extremely risky. Once we saw it was time to check in we walked up to the counter to find that the woman who cleans the rooms is also the one who checks in guests. We asked her about our room and she said it was not ready and that we needed to wait an hour+. As we were walking away the man who helped us to begin with saw we were not in our room yet and he was kind enough to let us know our room had been ready. The next day we went to breakfast area to enjoy the restaurants food. There were no servers in sight and much of the food was missing and there was a non-functioning soda dispenser. We wanted to wander through town and asked front desk for suggestions on how to get from one place to another. The female who was working at the time pretty much told us she didn't know anything we asked on. All in all, the room ambiance was great but besides that we didn't like the hotel service at all. You have been promoted online as a 4 star hotel. We took two weeks to travel through 4 countries in Europe so we saw many hotels and I honestly think this is more 2.5-3 stars in comparison to other hotels we have stayed at in Spain and other countries.