Kitchenette Private bathroom Landmark view City view Air conditioning Dishwasher Flat-screen TV Soundproofing Coffee machine Free WiFi
This air-conditioned room comes with free Wi-Fi, a TV and a private bathroom.
WiFi is available in all areas and is free of charge.
Beds: 1 double bed (131-150 cm wide).
Room Facilities: Air conditioning, Soundproofing, TV, Dining area, Radio, City view, Upper floors accessible by stairs only, Toaster, Hardwood or parquet floors, Linen, Towels, Microwave, Electric kettle, Coffee machine, Flat-screen TV, Dishwasher, Kitchenware, Shower, Socket near the bed, Board games/puzzles, Private bathroom, Free toiletries, Seating Area, Toilet paper, Cleaning products, Kitchenette, Toilet, Clothes rack, Landmark view, View, Desk, Tea/Coffee maker, Refrigerator, Heating, Bath or shower, Books, DVDs, or music for children, Hairdryer.
I had a trip scheduled for December 28 and within my reservation it was specified that you could enter from 18 pm in the afternoon. The day before, December 27 at 14 hours (due to an alleged contagion) I do a test and give positive in Covid-19. When I enter my reservation, I agree to the cancellation policy, where it is clearly specified that if you cancel a little more than 24 hours before your reservation will be made the deposit of 50% of the total cost of the hotel. By reading this, I cancel the reservation understanding that if I enter the hostel at 18 pm on December 28, I have to cancel it before 18 pm on December 27. How it was 14 pm I cancel the hotel. When I contact customer service, in addition to a very close deal, they tell me that the reservation begins to count from 00 pm on December 28, so since I did not cancel it 24 hours before that time I am not entitled to receive even one euro of the total cost of the hotel.
I try to make the agent I'm talking to see the concrete situation we're in, I offer the option of presenting a positive PCR in which I clearly know that I've been infected with covid-19 but nothing, there's no way. I try to see if it was possible then to eliminate the cancellation of the reservation to at least offer this trip to a family member who can make use of the hotel but once canceled because you can not eliminate the cancellation.