Alecs Hotel

I came here with my mum and sisters and I just wanted to say that the staff were very nice the pool was nice to relax in and overall a good place.

I recently had the pleasure of staying at Alec Hotel and I can say it was one of the best experiences I’ve had. From the moment our family arrived, Lole was incredibly welcoming and attentive, making us feel right at home.
The room was nice and equipped with all the amenities we needed. The beds were comfortable.
The hotel’s facilities were good, we especially enjoyed the pool, kids loved it which added so much to the overall experience.
The location was perfect – close to town, laundry-mat (they do laundry at hotel too for $30tala per load), quiet enough to ensure a peaceful night’s sleep.
Overall, Alec Hotel (Lole & staff) went above and beyond to make my stay memorable. I would recommend this hotel to anyone looking for comfort & privacy at reasonable prices!

Can’t ever remember staying at a worse hotel than this. No available Wi-Fi despite advertising it. Supposedly “vouchers” were gone? Cockroaches running across the floor every 5 min. And of course, no hot water in the morning for a broken shower covered in mold. I don’t think I’ll be checking out the “breakfast” that’s supposed to be offered. On the bright side the bed was clean.

The price was reasonable for the facilities, the staff very friendly and helpful (thank you Ester & Tala) The beds and linen were the best we experienced during our stay in Samoa, such a treat after foam mattresses, hard wood beds and synthetic sheets at many places that cost a lot more than Alec’s. Good having a jug and microwave in the room. Great breakfast supplied. Lynn’s supermarket close by for supplies & Giordanos across the road has great food and good prices. Enjoyed our stay. Thanks.

We walked in on 26/12/2023 to make a reservation. The first thing I noticed was the poor customer service provided by the receptionist. I requested a quote detailing the room amenities so I would know what I’m paying for. However, he totally ignored my request and provided a document/quote stating just the room number and the cost but no details or information of what is included in the room.
Upon check-in on 1/01/2024 after 2pm, there was no one at the front desk/reception so we called out and a lady whom was a cleaner approached us. She initially advised that she does not deal with admin but she’ll look for the lady to help us which took some time and she came back informing she couldn’t find the lady. She then advised she’ll escort us to our room. As we entered the room, we noticed the floor had just been mopped as it was still wet & we were welcomed by dirty dishes presumably by the previous guests.
We stayed at Alec’s hotel for 10 nights. And out of those days, our room was not once serviced. According to the hotel manual they stated that the Samoa Tourism policy is to provide a room service after every 3 days. On day 4, I approached one of the cleaners that our room still hasn’t been serviced and we needed some new towels. She advised she will service it sometime that day. She came back later that day with fresh towels and informed that she won’t be able to service the room as she will have to do some shopping for breakfast and then go hospital after.

Customer service was very disappointing. Called the reception twice and both times the employee/lady hung up both times on purpose. The third time I called she FINALLY picked up the phone. I asked her to help direct a call to room 14 in which a few of my relatives were staying in, and she responded saying "e leai se kelefogi I le room 14" (there is no phone in room 14), and yet when my cousin and I went up to the room later, there was indeed a phone sitting by the bed in room 14. Furthermore, before hanging up, I simply thanked her for her "service" and she responded saying "ou ke le kea" which translated in English means "I do not care". In addition to this, breakfast needed to be restocked, however, an employee had her feet up on the couch in the lobby directing all her attention to some funny video on her phone and not the customers waiting to be served. As we all know, the owner Alecs is a very generous and kind man, however, I suggest that employee training be implemented as this quality of service is UNACCEPTABLE!

I had a wonderful experience at the Hotel! While it may be a bit on the expensive side, the amenities made it worth every penny. The pool was delightful and the air-conditioning provided a much-needed escape from the heat. Additionally, its convenient location close to Apia town and the hospital was an added bonus. The staff were absolutely lovely and made me feel right at home. I highly recommend this place for a comfortable stay!

Beautiful scenary. Lovely place to be & about this place is that it's near town where its affordable to move around the area.

Alec's has become our go to in Apia and we will always recommend to colleagues and friends. Lovely staff, perfect location, and an amazing social initiative… Thanks for yet another wonderful stay :)

The hotel looks great and clean, but I’m so upset because I was in Savaii with my family and so I called the hotel to reserve a family room for 4 people, but the receptionist that night was a male, it took him ages to give me the price of 1 family room for 6 nights. I ran out of $10 credit and I bought the other credit and still the same thing. Just wanna say Alec’s hotel is nice when I search the room but it’s just the male receptionist that I don’t like. Thank you.

Friendly and helpful staff.
Tidy and clean rooms.

Thank you very much for your warm hospitality. I enjoyed a lot my stay at your hotel which I can say that is excellent as a Hotel, there is a great Services, all your staff are very helpful and warm. I will do my best to come back soonKeep up the awesome work. Much alofas to y'all untill next time.

This review has nothing to do with the accomodations but its clinical services instead. Booked in my parents for a GP consultation and was made to wait for almost an hour despite making an appointment. GP qualifications also suspect as she spent more time gossiping to my parents to which they were not impressed. Enquired about whether the clinic kept a schedule for visiting specialists and what their process was in booking appointments for them but response received from receptionist was "I don't know" and "Dr. Ekeroma travels for long periods". The parents also had to pay a registration fee on top of the general consultation fee which is expensive. We don't mind paying premium price for top quality service, however, when asked what the registration fee was for, we were just told its what every new client pays. Clinical services provided does not match expensive fees you have to pay.