FeelingLisbon Discoveries

Apartment

Such a rip off. They charge a lot of fees at the moment of check-in. Wonder why? At first it seems you are getting a good value, then you can't give up on the day of check-in. They were transparent about towels fees and heating but A 200 euro deposit turned out to be a "service fee", which means no refund. How a nice to rip off a student, in my case, or anybody else. Welcome to Portugal. I lived here for 4 years. This is attitude of businesspeople here. So I paid 200 euros for service and I had none. No cleaning at all during my 9 stays. Most apartments that charge such fee offers cleaning service often. Not here, of course. And not only they are not transparent, they are LIARS. The guy said they don't know much I paid once the booking was made through Expedia. But I could see, while making the payment, the man had a paper from Expedia with the rates I paid. He thought I couldn't see it but I wear eyeglasses and he doesn't. Lol. Cannot recommend dishonest service in any way and I would do everything I can for expedia to exclude this company form their listing.

It's Not what you contracted. The bathroom is ridiculous. And It's not an apartment, it's a room. Very disappointed.

Booking website rating is misleading because the hosts cancel your booking in conflict situations and this forbids writing a review. In our case (according to reviews there it happens routinely) the hosts tried to provide us other room (without terrace), not the one we booked and already paid for. Then they acted aggressively and turned us out to the street with all luggage insisting with the words "stay in this room or exit" and refusing to have a dialogue or contact booking website. Thanks the service support they sorted out the situation and gave us refund, but these hosts are awful.

Stayed for 3 night there. Not recommended. Stayed in 5 hotels total in Portugal during my stay (same price range) — this one is the worst 1) I got very bad client service from the owner's daughter during check-in : -we were in a disagreement regarding the total amount (which in the end was a oversight on my end) and all I got from her were phrases like 'not my problem', 'you don't like it, you can leave', 'i am busy, I have other things to do'. I travel often and in such cases, the hotel representative responds in a collaborative manner and helps to resolve the situation. Not in this case though. -I did not get neither apartment walkthrough, nor pointers in the city. That's my 5-th hotel in Portugal and all other owners were helpful, respectful, gave pointers etc. -Phrases like 'you don't like it, you can leave' from the daughter for a room that was already charged for and offer no return policy seem rather fishy to me. 2) I'm not satisfied with the room -It was not cleaned properly prior to my arrival : mirror was stained, utensils/dishes were not that clean, fridge was dirty, there were pieces of hair in the bathroom. Also there were ants. The cleaning lady came on the second day and said that she was on vacation. -Wifi was working in the leaving room only. Did not work in bathroom and bedroom. I told that to the cleaning lady but the problem was not resolved.

Misleading & Tricked — horrible Stayed at this place showed four stars hotel rating on the booking website. Pictures look nothing the ones shown, was misleads into believing it was a modern style, this place was grimy and in a sketchy neighborhood. Booked this overpriced place for this type of place. Have to take 2 metro subway takes us 25-30m to go to downtown. The lady that checked me in was nice and offered to show me the area of Lisbon on a map. When I arrived I was slapped with another hidden charges of 77 Euros for staying 2 nights which was cleaning fees, towel charges, and non-related taxes. Found out that other hotels afterwards only charged 1 euro per day. Which was ridiculous. Considering when we we left and come back the next day nothing was cleaned and towels was still wet. Also Wifi Internet wouldn't work in the rooms, it would cut out and be super slow and then cut out. Worst thing was the washroom was so tiny it was located right under the stairs, would touch my head at the short side and go up higher on the shower side literally about 5 feet wide by 3 feet width, sink is about 1 feet and water keeps splashing out of the sink and shower would wet the whole floor nothing to cover it except curtains. Worst part was that it was right in front of the entrance door. When I got out of the shower right in front of the see through glass door, the cleaner is smoking and standing in front of me while I got out of the bathroom with a towel on to walk over to the room.

FeelingLisbon Apartments are close to many restaurants, shops and sites. The interiors are colorful and clean, and Vanda is available at all times to help. Excellent base to enjoy Lisbon.

The FeelingLisbon Discoveries hotel Manager Vanda cheating tourists. Inhabits in bad apartments. Not what you ordered.