Review of Wax Hostel

EDIT: I have now been threatened with police presence following my negative review. They clearly don’t like people being honest! Terrible experience. I booked a 4 night stay here, and have left after only staying 1 night. I used booking. Com to book the stay, and the policy stayed that payment would be taken upon arrival at the hostel. When I checked in at 3pm, I was advised that they had already taken payment from my card that I reserved the stay with just after 1pm. This was not the card that I had wished to use to pay, so I politely asked if I could be refunded and I would pay again using a different card. The man on reception was so rude and I was told no. He then argued with me that it was booking. Com who had taken the payment. I phoned booking. Com, who advised me that the hostel should NOT have taken the payment prior to my arrival. The man on reception was then completely dismissive of me for the rest of the day. The key to the dorm room was faulty — I had to try it about 8 or 9 times each time before it eventually opened. The room was small and cramped, and did not have a patio as advertised. The showers were freezing cold, and when they did eventually slightly warm up, they were nothing more than a trickle of water — absolutely zero water pressure at all. I stayed in a mixed dorm and was placed in a room with 3 men — as a single female travelling alone, this was not ideal and I felt quite vulnerable. Better planning on their part needed here. Breakfast was good when it was eventually brought out at around 9.35 — advertised as beginning at 9am. Not ideal when you want to be up and out early! Upon check out, I explained that I was leaving early due to the aforementioned reasons. I was met with another rude attitude and told I wouldn’t be refunded for the nights not stayed. I’ll be taking this up with booking. Com to recoup my costs. Appalled at the lack of customer service and consideration shown. The only positive I’ll say is that the communal areas and outdoor seating areas are beautiful, with a lovely view onto the water, and the beach is within walking distance. Apart from that, I wouldn’t recommend it at all.