AVOID A RIDICULOUSLY OVERPRICED SERVICED APARTMENT (NOT A BEACH RESORT) WITH VERY POOR CUSTOMER SERVICE & INFRASTRUCTURE 1) Real Estate development instead of hotel resort: Isla Colon Office is totally focused on selling real estate — we were shocked at arrival when we realised that is not made to walk but rather to take a shuttle/golf car 2) Serviced Apartment instead of a room: it can be quite spacious but it is not cosy at all and is equipped with the very very basic (e. G. Uncomfortable mattress/pillow, no hairdryer) 3) Bad Customer Service: 1st day: we arrived at 3:30pm and were taken to the villa where we had to wait outside until almost 4pm for it to be ready (check-in time: 3pm) ; 2nd day: we left it at 8:30am with the sign outside 'please clean the room outside'. We were back at 3:30pm and nothing had happened so we had to call reception and ask for it. 3rd day: we arrived in the afternoon and this time the room had been cleaned but no fresh towels had been left there. Again, I had to call reception and wait over 30 minutes for fresh towels 4) Poorly maintained private beach: To be honest La Rosa should be called a swimming pool club not a beach club. When we arrive at the beach we can only find a dozen chairs (quite old — most of them with curved shaped; some of them we could not even regulate the back height) and no sun umbrellas. I could not spot a lifeguard but rather a very old red flag, probably never changed regardless of sea conditions. It was shocking to see waste in the sand just close to the entrance from La Rosa. The public beach (not part of this resort) was the exact opposite — diligent lifeguards, proper chairs/umbrellas, etc. 5) Appalling food service: I do not know where to start. At the check-in, we were told that La Rosa would be closed after breakfast on the following day. We arrive at La Rosa on the first day for dinner and they told us that actually they were also closed then. So we went to the only option left 'The Point'. It basically has a nice location to deliver overpriced fast-food. We could not believe the quality of what we were getting for the price… Breakfast in "La Rosa" is in the same logic: one plate with one cold toast, a very small slice of bacon and very oily fried eggs. It was worse than many hostels I stayed in. Not surprisingly, we always went for lunch on the public beach. Nachyo Momma's was so much better food, you could feel the local fresh ingredients and 30-50% cheaper. Sadly it did not open for dinner.
1) Real Estate development instead of hotel resort: Isla Colon Office is totally focused on selling real estate — we were shocked at arrival when we realised that is not made to walk but rather to take a shuttle/golf car
2) Serviced Apartment instead of a room: it can be quite spacious but it is not cosy at all and is equipped with the very very basic (e. G. Uncomfortable mattress/pillow, no hairdryer)
3) Bad Customer Service: 1st day: we arrived at 3:30pm and were taken to the villa where we had to wait outside until almost 4pm for it to be ready (check-in time: 3pm) ; 2nd day: we left it at 8:30am with the sign outside 'please clean the room outside'. We were back at 3:30pm and nothing had happened so we had to call reception and ask for it. 3rd day: we arrived in the afternoon and this time the room had been cleaned but no fresh towels had been left there. Again, I had to call reception and wait over 30 minutes for fresh towels
4) Poorly maintained private beach: To be honest La Rosa should be called a swimming pool club not a beach club. When we arrive at the beach we can only find a dozen chairs (quite old — most of them with curved shaped; some of them we could not even regulate the back height) and no sun umbrellas. I could not spot a lifeguard but rather a very old red flag, probably never changed regardless of sea conditions. It was shocking to see waste in the sand just close to the entrance from La Rosa. The public beach (not part of this resort) was the exact opposite — diligent lifeguards, proper chairs/umbrellas, etc.
5) Appalling food service: I do not know where to start. At the check-in, we were told that La Rosa would be closed after breakfast on the following day. We arrive at La Rosa on the first day for dinner and they told us that actually they were also closed then. So we went to the only option left 'The Point'. It basically has a nice location to deliver overpriced fast-food. We could not believe the quality of what we were getting for the price… Breakfast in "La Rosa" is in the same logic: one plate with one cold toast, a very small slice of bacon and very oily fried eggs. It was worse than many hostels I stayed in. Not surprisingly, we always went for lunch on the public beach. Nachyo Momma's was so much better food, you could feel the local fresh ingredients and 30-50% cheaper. Sadly it did not open for dinner.