Grand Palm Hotel HOTEL dGATES

It is near by the renowned Hameed Lateef Hospital. The people coming from other cities with the patient need a cheaper accommodation. The hotel management should consider it.
I appreciate its all facilities.

They have pathetic services now. Their staff is not cooperative at all. I visited last year here, at that time everything was so good even the breakfast buffet had so much variety but now its opposite what I have experienced earlier. They commit while booking time about the complimentary items and once you paid them booking charges and security charges then they step back that there is nothing complimentary. I had a WORST experience here this time.

Wonderful experience. Specially Revolving Restaurant. Awesome view of qadafi stadium. Best iftaar buffet at best place. Highly recommend.

The service is poor—had to call at least four times for any basic request. On top of that, the air conditioning barely works, no heating does the cooling even if it is turned off, making the stay uncomfortable.
The pool is closed for "maintenance" about 90% of the time, which was a huge letdown. The breakfast buffet does not refil until you beg them to.
Definitely not worth it.

According to the price, rooms are good and the room service staff is very very dheela not lazy. Food quality n taste is nice. Location is good due to easy access.

Nice hotel. Staff cooperative appreciate the hard work done.
To clean the hotel.

I strongly advise against visiting this hotel. It was, without a doubt, the worst experience of my life. The management is unprofessional, and the facilities are far below acceptable standards.
Room Condition:
The bed was extremely uncomfortable, with no proper bedding provided. The bed sheets were dirty and appeared to have not been changed for days.
Lighting: The lighting in the room was inadequate, making the entire space dim and uninviting.
Bathroom Issues:
The bathroom was a complete disaster. The water wouldn't drain, leaving a constant puddle, which was both unhygienic and inconvenient.
Basic Amenities:
There was a severe shortage of slippers, and shockingly, no drinking water was provided.
Cleanliness:
The overall cleanliness of the hotel was abysmal. Dust and grime were everywhere, making the stay uncomfortable and unsanitary.
Service Quality:
The staff appeared indifferent and unresponsive to complaints. Requests for even the most basic services were ignored.
This hotel falls far short of any reasonable expectations. Avoid it at all costs if you value your time, money, and comfort.

Today I visited Hotel for the booking of my office dinner and experience was worst. The information desk first confused and then say go to 11th floor. They asked me to use those lifts. Some other persons were also there, there were two lifts and as soon as one lift approaches we press the button of 11th floor and 9th floor those buttons goes off, after spending 15 to 20 minutes we realize may be something wrong with the lift, the other lift was busy taking their own stuff.
When I approach informartion desk and asked lifts are not working they without bothering said try other ones and I don't know ehre those were. Well, I was also surprised if they can take 40 to 50 people to the 11th floor?. I don't want my colleagues to be in trouble.
I just came back without booking. No one cares that who is coming to hotel or not, seems like management has nothing to do with that or may be not paying attention to this. So, it will be a failure and soon it will be acquired by someone professional may be.
Also the traffic in front of the hotel is really too much. You may have to spend 30min average reaching hotel from Hameed Latif Hospital side.
Better to go for any hotel at MM Alam Road or DHA. Not Recommended.

Review for The Gate Hotel – Worst Experience Ever.
I recently stayed at The D Gate Hotel, and I must say, it was an incredibly disappointing and third-class experience. I had expected decent service and ambiance, but everything about this hotel fell short of even the most basic standards.
Starting with the rooms, they were poorly maintained, uncomfortable, and far from clean. It felt like no effort was made to ensure a pleasant stay for guests. The furniture was outdated, and the overall vibe of the room was depressing.
As for the elevator, it was unbearably slow. Waiting for it felt like wasting precious minutes of my life every time. It was as if the hotel didn’t care about the convenience of its guests at all.
The overall ambiance of the hotel was dull and uninviting. It lacked any charm or warmth, making the entire experience feel unwelcoming.
This experience has left such a bad impression on me that I will never return to this hotel. Moreover, I will strongly advise my friends, family, and anyone else to stay away from The Gate Hotel. Save your time, money, and peace of mind by choosing a better place.
To The D Gate Hotel management: Please take this feedback seriously and work on improving your services and facilities. Guests deserve much better.

Stayed there from 21.12.24 to 22.12.24
Extremely poor service.
No room heater despite complained several times.
No hot water despite complained several times. Had to take cold water shower.
No Electric cattle was available for tea.
At morning electricity got off no one attended.
Breakfast Buffet was pathetic. Everything was bad taste. No system for keeping things hot. ٹھنڈے پراٹھے ٹھنڈی چائے
Customer service didn't bother to attend observations.
Overall experience was extremely worse. Not recommended ever. They don't even think customers as Human beings. There are very low budget hotels available which provide extraordinary services than this so called 4 star Hotel at main location.

This was one of my worst ever experiences staying in Lahore.
We had booked 3 rooms, 2 of them had bugs and only 1 was changed. There were no towels in the washroom, and the toilet seat was also broken.
I also had a dinner in their revolving restaurant. Taste was ordinary, very less quantity. I was still hungry at the end.
Totally wastage of money.

One of the worst 4 star hotels I stayed 3 nights and 2 days the pool have very dirty area and water was not clean. Hotel service is not properly manage when you give them payment for food they will not give you paid bill very stupid people working there. My swimming short and trouser was also stolen inside the room Worst experience in dgates. Bullshit thief people.

It's an excellent place to stay specially as it's on the main road and there are hospitals nearby so it's easy to commute and would highly recommend them.

Where do I start, worst experience ever. The cleanness of this hotel is absolutely disgusting. Still getting goose bumps thinking about it.
Check into this hotel on Wednesday and we were taken to our room there was a lump of brown hairs on the bed, now my hair is jet black and we called the manager Khawaja sab we showed him the bed, we asked for the bed covers to be changed and when stripped there was a huge red stain on the on the duvet it looked like blood/ zinc not sure but I felt so sick I didn’t know what to say.
I don’t know who made this khawaja sab guy a manager this guy has no people skills what so ever. Was making excuses after excuses, no empathy whatsoever was getting bad vibes from this guy from the start.
So the next day we let our hotel around 3pm to go shopping went down to reception we were greeted by maya and Rayyan and I asked them to ask Bilal the house keeping chap to clean our room as Bilal said he would take ownership they replied yes madam will be done. Returned after 5 hours the room hadn’t been touched when I questioned why my room was cleaned they then started the room cleaning which took 35 mins and we waited in reception area, stressed and annoyed.
Later on that night the supervisor Dilbar Ahmed for tge house keeping came and said madam I’m so sorry but the reception area didn’t inform us.
I will call you later on tonight and advised you what we can do as you have been inconvenienced no call was made. It was like they brushed it under the carpet.

Hotel rooms are in best condition.
But 4 stars due to no ventilation.
Door opening card has no connection with room lights and ac.
Use breaker to lit the lites.
Lunch wasn't good and non tasty for the first day of our stay.
Lunch for the 2nd day was average.
Tea quality very bad.

Happy to stay there staff was very active and solve the queries very fast.
Most importantly environment was very good.
Mr wajeeh ul hassan helps a lot to resolve if any issue arises.
Thank you.

I stayed there from 7 to 10 August in 706.
Services were not quit well. The staff were not working after many complains. We were not offer Wellcome baskit, change of towels, and cleanliness. Even they don't have enough key cards.
I will not suggest to stay there.