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1177 hotels
Lahore Sights
Lahore Stock Exchange0.72 km.
Alhamra Art Center0.8 km.
Anarkali Bazaar0.81 km.
Bagh-e-Jinnah1.2 km.
Lahore Museum1.6 km.
Allama Iqbal Museum1.8 km.
Chauburji2 km.
Lahore Junction Railway Station2.1 km.
Shahi Hammam2.3 km.
Jilani Park2.3 km.
Wazir Khan Mosque2.3 km.
Data Darbar2.5 km.
Lahore Polo Club2.6 km.
Maryam Zamani Mosque2.8 km.
Lahore Fort2.9 km.
Moti Masjid3.1 km.
Jahangir's Sleeping Chamber3.1 km.
Badshahi Mosque3.1 km.
Sheesh Mahal3.2 km.
Samadhi of Ranjit Singh3.2 km.
Check into this hotel on Wednesday and we were taken to our room there was a lump of brown hairs on the bed, now my hair is jet black and we called the manager Khawaja sab we showed him the bed, we asked for the bed covers to be changed and when stripped there was a huge red stain on the on the duvet it looked like blood/ zinc not sure but I felt so sick I didn’t know what to say.
I don’t know who made this khawaja sab guy a manager this guy has no people skills what so ever. Was making excuses after excuses, no empathy whatsoever was getting bad vibes from this guy from the start.
So the next day we let our hotel around 3pm to go shopping went down to reception we were greeted by maya and Rayyan and I asked them to ask Bilal the house keeping chap to clean our room as Bilal said he would take ownership they replied yes madam will be done. Returned after 5 hours the room hadn’t been touched when I questioned why my room was cleaned they then started the room cleaning which took 35 mins and we waited in reception area, stressed and annoyed.
Later on that night the supervisor Dilbar Ahmed for tge house keeping came and said madam I’m so sorry but the reception area didn’t inform us.
I will call you later on tonight and advised you what we can do as you have been inconvenienced no call was made. It was like they brushed it under the carpet. Asked to speak to the hotel manager Asghar Sab I was told he will be there in the morning. Spoke to Asghar sab and gave him all the information he said I will investigate and call you back I finish my shift at 5pm I will definitely call u back.
Come 5pm no call from Asghar Sab I actually called him and chased for an update.
I feel that they don’t care about customer service at all. They brush everything under the carpet.
Very very bad experience from this hotel. Stay away from this hotel and don’t waste your money.
Bad customer service, rude staff, lack of communication with customer absolutely 0
Waste of money staying at this hotel.
Khawaja sab please go and do everyone a favour and do course on customer service. You really don’t know how to deal with customers.
Worst customer service ever from the staff in this hotel.
Stay away from this hotel folks.